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Norm Reeves Mazda - Service Center

Irving, TX

4.8
469 Reviews
Call Service Center (945) 237-1505

469 Reviews of Norm Reeves Mazda - Service Center

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March 06, 2025

Great people work at this dealership. I had a very happy time and was taken care of swiftly and thoroughly. Facility was clean and I was made at home with provided coffee while I waited, More

by Evan.waniewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Mazda responded

That sounds like an excellent service visit for your Mazda, Evan! Everything that makes service a great experience seems like it was given to you. Thanks for the shout-out for Angela! We hope to see you at a future appointment, and we'll keep the coffee warm for you.

March 04, 2025

They are very nice and humble. Salina and Brian are very accommodating. I would give them the highest rating. More

by prasanth.c77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

We'll take the highest rating you can give to us! It sounds like you had a wonderful experience with Bryan and Salina. That's great to hear, and we hope to support you with service at a future date. If you'd like to request our team of Bryan and Salina for service again, please let us know. Thanks so much!

March 03, 2025

Service was great. First time going to a dealership for a service. Will definitely return. More

by Jaquezjose388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Norm Reeves Mazda responded

Welcome to our dealership, Jose! We appreciate you stopping by with your Mazda and look forward to partnering with you on service once again. Remember that you can schedule service right online and at your convenience. Thanks so much!

March 03, 2025

The team is always great as well as the service provided .10/10 rating every time More

by N5370483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

Wow, a perfect 10/10 review! We couldn't be happier to hear that you had such a fantastic experience. Thank you for your support and your loyalty, and we can’t wait to welcome you back!

March 03, 2025

Great service Bryan was super helpful and took the time to explain everything well, super happy More

by almitaromero02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Norm Reeves Mazda responded

Bryan sounds like he really demonstrated the kind of service we want our customers to enjoy, Almita! We're thankful he's on our team and that you felt well-informed about the service that your Mazda received. If you have any more questions about your visit, please feel free to reach out. Thank you!

February 28, 2025

I've had other customer care reps her but Salvadore was great to work with. My service was done timely. More

by dymitchell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Norm Reeves Mazda responded

What a nice shout-out for Salvador! We're excited to read that your service visit for your Mazda was fast and efficient. If you would like to request Salvador's services once again, please let us know. Thank you!

February 26, 2025

Very courteous and customer friendly staff Would recommend family and friends to visit the dealership if looking to buy new cars More

by jigra721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan G
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Feb 27, 2025 -

Norm Reeves Mazda responded

We appreciate you recommending us to your friends and family! Word-of-mouth is a fantastic way to find a car dealership. Thanks so much, and we look forward to serving you again!

February 26, 2025

The service was great and speedy. Excellent customer service. I would be very happy to have the opportunity to come back again More

by r88hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Norm Reeves Mazda responded

We welcome you to come back any time! Our goal is to provide timely and efficent service with a smile whenever a customer comes in with their Mazda. We're so happy that was the result. We also have service specials we encourage you to take advantage of when you come in again.

Feb 27, 2025 -

Norm Reeves Mazda responded

We welcome you to come back any time! Our goal is to provide timely and efficient service for customers with a smile on our faces. We're so happy that was the result for you. Remember that you can take advantage of our service specials when you bring in your Mazda the next time. Thank you!

February 26, 2025

Didn't check my tire Had a leak in tire and you didn't repair it as a asked More

by Chrisoc1958
Recommend Dealer
No
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Feb 27, 2025 -

Norm Reeves Mazda responded

Since we value you as a customer, we'd like to resolve the issues with your tires, Chris. Please reach out to our General Manager, Trenton Boe, at Trenton.boe@normreeves.com at your convenience. Thank you.

February 26, 2025

Lyndsay is amazing and helpful. Service was efficient. I walked in with no appointment and got taken care of More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay
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Feb 27, 2025 -

Norm Reeves Mazda responded

That sounds like awesome service to us! We're happy that Lyndsay could lend you a hand even without an appointment for your Mazda. If you need an appointment next time, you can always use our online scheduling services. Thank you!

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