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Norm Reeves Mazda - Service Center

Irving, TX

4.8
469 Reviews

469 Reviews of Norm Reeves Mazda - Service Center

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March 21, 2025

Excelente, prestan un buen servicio, el personal es muy atento y cordial. Lo bueno es que cuentan con el Señor Salvador Torres que habla en español y su trabajo es muy eficiente! More

by luismarquezg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Muchas gracias por compartir tan grata experiencia; nos alegra saber que Salvador Torres y nuestro equipo te atendieron de manera tan eficiente y cordial. Valoramos profundamente tu reconocimiento y nos enorgullece contar con personal que habla tu idioma para brindarte el mejor servicio. Te invitamos a utilizar nuestro sistema de programación de servicios en línea, que facilita y agiliza cada visita.

March 15, 2025

I had an amazing experience @ Norm Reeves Mazda car dealership everything went perfectly. Very nice place, very clean, staff is very polite and attentive. More

by smunagala09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Mazda responded

Thank you so much for sharing your excellent review! These lovely words mean a lot to us. Thanks for trusting Norm Reeves Mazda, and if you need help with your next upgrade or a service appointment, we're here for you.

March 14, 2025

Scheduled appointment was not on the schedule. Issue that should have been found in the previous visit, 2 weeks earlier found. More

by umbra111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Norm Reeves Mazda responded

We’re disappointed that we didn’t meet your expectations during your Mazda service visit two weeks ago. However, we're pleased that we could discover the issue this time. We hope that you will consider returning so that we can regain your trust. We also will be addressing the fact that your appointment did not appear in our schedule. Thanks for letting us know.

March 14, 2025

The dealer is very productive to get the things done , mean to say never leave the customer without a car they wanted More

by amalaglory2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Mazda responded

Thank you for rating us 5 stars. It's important to us that our customers find great cars they'll love driving, and our service team is here to keep your ride in top shape, too!

March 14, 2025

I took my car in for a 100k service. The brake job had to be redone but they covered the labor. It was a satisfactory ending but next time I will replace the rotors instead of resurfacin More

by darrellhenke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Norm Reeves Mazda responded

Hello, we're glad that your service worked out in the end and appreciate your honest feedback. If you have any questions for us or need help with something else, please don't hesitate to reach out.

March 13, 2025

Overall excellent. Angela (service advisor) and Josh (technician) are outstanding. I have been returning to them for all my Mazda work for more than 10 years. More

by clint.d.taylor
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Engel
Mar 14, 2025 -

Norm Reeves Mazda responded

We're so happy to be celebrating 10 years of service together for your Mazda, Clint! It makes us happy that Angela and Josh could keep up with the satisfying service you've come to expect. Thanks so much, and cheers to another 10 years!

March 13, 2025

I am so appreciative for Angela and my entire experience at Norm Reeves Mazda! Recently my Mazda’s battery died, and even after replacing the battery, the car wouldn’t start! I was extremely stressed out bu More

by jordan.leigh.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Norm Reeves Mazda responded

What a relief for you, Jordan! We can understand the utter stress of a dead battery and glad that we could lend a hand by towing your Mazda, giving you a loaner, and fixing your car so you could get back on the road. We're pleased that Angela could make your experience that much bett. Thank you!

March 13, 2025

I had excellent technical communication with both the service advisor as well as the technician working on my vehicle. More

by Hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Tipton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Norm Reeves Mazda responded

That's great that your communication about your Mazda went so well, Hay! If you're looking for service once again, we recommend checking out our service specials beforehand. Thanks so much!

March 10, 2025

Excellent, although replacing spark plugs is way too expensive. I received timely service as always. More

by jimmarchiony
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsay Dooley
Mar 10, 2025 -

Norm Reeves Mazda responded

We're glad to hear that you were satisfied with your service for your Mazda, Jim! We understand how costly many necessary parts like spark plugs can be. Remember that you can take advantage of our service specials during your next appointment. Thanks so much!

March 07, 2025

They do a great job of keeping you informed and the service is usually fast More

by brianguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Norm Reeves Mazda responded

That's so great to hear, Brian! We're pleased that you felt well-informed and that the service seemed efficient. Don't forget that we also have service specials you can consider before you arrive at your next service appointment. Thank you!