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Norm Reeves Mazda - Service Center

Irving, TX

4.8
469 Reviews

469 Reviews of Norm Reeves Mazda - Service Center

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March 24, 2025

I have always been very well treated here. The service is excellent and they try very hard to cover all the bases. I also appreciate their use of BG products that extend the warranty coverag More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Norm Reeves Mazda responded

Hey, Mark. Your loyalty and kind words mean a lot! It’s fantastic to hear that our team consistently provides the top-tier service you deserve. Terri and the rest of our service team appreciate the shoutout—we’ll be sure to pass it along! Looking forward to your next visit.

March 23, 2025

My favorite to visit and get my car serviced even though there is a Mazda location closer to my home. More

by ttawaikim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

It’s an honor to be your favorite destination for car service, and your loyalty encourages our team to continuously deliver outstanding service. We appreciate your trust and look forward to your next visit.

March 23, 2025

Angela is awesome. Terri and Josh are awesome. I am very grateful to the service department there. They are kind and helpful and they.keep my Mazdas running great. Than More

by Shawn H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Lymer
Mar 24, 2025 -

Norm Reeves Mazda responded

Shawn, you're awesome! We’re so pleased to hear that Angela, Terri, and Josh made such a positive impression on you. Their commitment to keeping your Mazdas running smoothly is at the heart of our service philosophy. Thank you for your heartfelt gratitude and continued support.

March 22, 2025

Lyndsay Dooley Is very oof went out of the way and provided excellent customer service, courteous and took care of my work very efficiently, Thank You Lyndsay Dooley !!!! and she will be the asset to More

by skappas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Lyndsay and Masada are exceptional at what they do! Thank you for recognizing them. We're glad you had a 5-star experience and hope to have you as a repeat customer.

March 22, 2025

Service is good, but $200 for the 15,000 mileage was higher than expected and took longer to complete than expected. More

by lisa_laport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Lisa, we value your honest input about your recent service experience. We understand that the pricing and duration for the 15,000-mile service didn’t match your expectations, and we’re always looking for ways to enhance our processes. We hope you’ll visit us again so we can deliver a 5-star experience next time.

March 22, 2025

Great service. Timely. Informative. Y Y Y Y Y Y Y Y Y Y Y More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Thank you for sharing your feedback on our service, Todd. We pride ourselves on timely, informative care and are delighted you experienced that firsthand. Your positive response inspires us to maintain our high standards every day.

March 22, 2025

Well maintained dealership with friendly and professional staff. No issues with anything at this location. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Hi, Sam. Thanks for your review! Knowing that you’ve had a smooth experience here truly motivates us. We look forward to serving you again at Norm Reeves Mazda.

March 22, 2025

I’m and long time customer and the dealership and the Mazda service center take excellent care of their customers. More

by amwilliams75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Boe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Amazing customers like you inspire us every day! It's a pleasure to serve you here at Norm Reeves Mazda. Until next time!

March 22, 2025

Very professional and courteous staff. Service was done in timely manner. I didn't wait longer than I was promised when I first came in. More

by AJJEH1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Hello! Your comments on our professional and courteous staff are greatly appreciated. We’re committed to delivering prompt and efficient service, and it’s wonderful to know we met your expectations. Thank you for choosing Norm Reeves Mazda and for your thoughtful review.

March 22, 2025

Thank you for solving my problem, everyone is very kind. my car is fine thanks so much More

by carolinaojoslindos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Norm Reeves Mazda responded

Carolina, we're glad we could help you when you were in need. We want every customer to receive the help and care they deserve, and thank you for choosing us. Please tell your family and friends, so we can assist them like we assisted you.

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