Norm Reeves Mazda

I've been doing business with Freeman mazda for over 20 years. There sales and service after the sale have been excelent. i would recommend them to anyone. years. There sales and service after the sale have been excelent. i would recommend them to anyone. More

Came in to have tail gate replaced on a GMC Sierra. First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be or First, the work took almost a month to complete. I was called 4 times telling me the work was complete only to find out additional parts had to be ordered 3 times. The customer service reps to include the manager did not seem to worried about my time they wasted (I had to leave work 3 times coming up to your shop only to find out service was not complete)or finding solutions to the problem. More

I went and test drove a CX-7. Got an internet qoute from salesman Seth Lu. Please dont believe the qoutes that this guy gives you. He gave a qoute over the phone and when i got to the dealership he raised t salesman Seth Lu. Please dont believe the qoutes that this guy gives you. He gave a qoute over the phone and when i got to the dealership he raised the price for over 500 dollars. When I talked to him over the phone he said he has the color that i want in stock. When i got there of course the color was not there. More

Salesman Tony aggreed on price and then at last minute after financing and details were discussed said that there was a misunderstanding on my part. No misunderstanding - puer bait and switch. Tried to after financing and details were discussed said that there was a misunderstanding on my part. No misunderstanding - puer bait and switch. Tried to resolve with sales manager but manager was not willing to talk. These are the kind of people who give car salesman a bad name... Pick someone else - they are not worth the hassle. More

I have previously purchased 2 cars from this dealer and this salesperson (Brian Basevi). After my recent experience, I will never set foot in the dealership again for any reason and would advise anyone el this salesperson (Brian Basevi). After my recent experience, I will never set foot in the dealership again for any reason and would advise anyone else to stay away. On a Monday, I test drove a 2010 CX-7 and decided to see if we could make a deal. I was offered $11000 for my trade in and a total out-the-door price of $26800. The trade-in was less than the value assigned by Edmunds and KBB so I told him I wanted to think about it. On Wednesday, I decided I would buy the car. I arranged financing with my credit union and left Brian a voice mail that I would take the deal. Later that day when I went in to finalize the deal Brian and the sales manager changed it - offering $10600 for my trade and a total out-the-door price of $27200. They told me that was the most they could get for my car from a wholesaler. I told them that I considered it a "bait and switch" tactic and that it was completely unacceptable for them to change the deal after I had accepted it and that I wanted my keys as I was leaving. They actually had the nerve to pretend that they couldn't find my keys while they tried to get me to take the deal. I finally had to start yelling for Brian to suddenly locate my keys and give them to me so I could leave. Later that day I e-mailed the owner and informed him of the situation but have never received a response. I also contacted Mazda USA to inform them of the disreputable behavior of this dealer. More