Norm Reeves Mazda

Freeman Mazda has done an excellent job Both Edida Cruz and Brian Basevi made the process of trading in my old car for my new mazda a seemless process. She was extremely helpful with all the Both Edida Cruz and Brian Basevi made the process of trading in my old car for my new mazda a seemless process. She was extremely helpful with all the vehicles I wanted to test drive, til I found the one I wanted. Brian Basevi made the financing a breeze. So I highly recommend this dealership. More

Vehicle Exchange (Great Experience) We went in to service our CX-5 and while waiting for the car to finish we met Stephanie and Darrel at the Mazda showroom. We saw the new 2016 CX-5 an We went in to service our CX-5 and while waiting for the car to finish we met Stephanie and Darrel at the Mazda showroom. We saw the new 2016 CX-5 and went on a test drive. We ended up having to leave and Stephanie let us take a new CX-5 while our car was being serviced. She called us back telling us that we could exchange our current CX-5 for a new one. After some time we found out that we were able to get a new vehicle for $20/more a month with $0 down and the same warranty coverage that we had on our old car. Great deal, and great customer service. Would definitely recommend Freeman Mazda. More

GREAT SERVICE I BOUGHT A CAR FROM STEPHANIE FOREMAN . SHE WAS PERFECT FROM START TO FINISH VERY PROFESSIONAL . DONE EVERY THING SHE SAID SHE WOULD . GREAT PEOPLE AN I BOUGHT A CAR FROM STEPHANIE FOREMAN . SHE WAS PERFECT FROM START TO FINISH VERY PROFESSIONAL . DONE EVERY THING SHE SAID SHE WOULD . GREAT PEOPLE AND GREAT STORE WOULD RECOMMENED HER TO EVERY ONE More

Freeman Mazda & Stephanie Foreman are the best! Stephanie Foreman is the Best of the Best. She is the reason I have and will return to Freeman Mazda. She is trustworthy, friendly, extremely helpful Stephanie Foreman is the Best of the Best. She is the reason I have and will return to Freeman Mazda. She is trustworthy, friendly, extremely helpful, very knowledgeable about the vehicles, she listens to her customers, she goes above & beyond to ensure her customers are happy and it does not stop when you drive the vehicle off the lot. I have bought 2 cars from her and referred my son to her when he was looking for a vehicle and wanted to look at a Mazda. I have given her name to anyone I know looking for a Mazda. I have bought numerous new cars over the years and I have never met 1 salesperson I would give all 10's or refer to anyone until I met Stephanie. She is a leader in customer service. In addition, Angela in Service, Trent, the GM, Martin, the Mazda Sales Manager and Brad and Brian in Finance have always been very helpful. Freeman Mazda is the dealership to go to and Stephanie is the person you want to make sure is your salesperson! More

Deceptive Trade Practices! Wouldn't honor sales add price. Sales manager stated it was an error and wouldn't honor the price even though they had plenty of that model in stock. Wouldn't honor sales add price. Sales manager stated it was an error and wouldn't honor the price even though they had plenty of that model in stock. I left disappointed. More

Update: From the previous post the dealership has made Update: From the previous post the dealership has made multiple attempts to contact us, which is much appreciated. Although our buying experienc Update: From the previous post the dealership has made multiple attempts to contact us, which is much appreciated. Although our buying experience didn't go as smoothly as we wanted, this dealership did have the best price compared to the other (4) we received quotes from. More

This was absolutely the worst experience i have ever had at a car dealership. Rick Westbrook provided me w/decent customer service up until the last few minutes of my visit. His Sales Manager Larry Chase at a car dealership. Rick Westbrook provided me w/decent customer service up until the last few minutes of my visit. His Sales Manager Larry Chase displayed the most appalling customer service i have ever received. Larry approached me with the sole intent of antagonizing and humiliating me. In anwer to your question "have i had a bad experience at a car dealership before?" - not until i met you! You should not be entrusted with a customer service position. How dare you treat a customer with the utter disdain you showed me??!! Customer Service Tip #1: if you feel that a customer is not having an enjoyable experience try a handshake, a smile and 'what can we do to make this a better experience for you?' But DO NOT approach that customer with a swagger, without reaching out for a handshake, and proceed to mock that customer, tell that customer that you do not need their business, and continue to yell at that customer even after she has left the building. As for Rick Westbrook, I had no problem with his customer service until the last few minutes of my visit. Customer Service Tip #2: when the customer you have been working with for the last hour + tells you how horribly she has just been treated by your sales manager, do not turn around and walk away when that Manager sticks his head out the door and calls you. i took the time to thank you for your time even though your manager had upset me tremendously. You could have at least shown me some common courtesy and respect. More

I accompanied my daughter when she purchased a preowned certified Mazda3 from Freeman Mazda. Sales associate Doyle England provided exemplary, professional service. I was pleased by the lack of high pres certified Mazda3 from Freeman Mazda. Sales associate Doyle England provided exemplary, professional service. I was pleased by the lack of high pressure sales techniques and the willingness to negotiate in good faith. I will recommend Doyle and Freeman Mazda-Hyndai to all of my friends. More

Pretty disappointed in this place. I've never bought a car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service car from here but I bought a Mazda CX-7 from Honda right down the street. I have an airbag issue. My vehicle is an 07 and just hit 51,000. My service advisor had to take it there because it was a safety issue. Mazda apparently has a 60,000 mile or 5 yr warranty on these type of things. My warranty was expired by 4 months. They flat out refused to fix it. By four freakin months... The greed in some of these companies amazes me. They were rude about the whole thing. I love Mazdas and when I trade mine in it definitely won't be at this one. I like places where the customer is first and appreciated. Oh, and they still made my service advisor pay $139 for the diagnostics. Greedy and does not care about their Mazda family. Go somewhere else where you'll be appreciated. More

They gave me a quote for Skyactive Mazda3 iTouring on the phone and said they would match it to any other dealer (just to get me there). When I reached there, they even gave me a test drive for Skyactive Maz phone and said they would match it to any other dealer (just to get me there). When I reached there, they even gave me a test drive for Skyactive Mazda3 iTouring. When we discussed about the price, the manager came in and said you cannot get Skyactive for that price. If they couldn't afford it, why did they call me there? Do not trust anything they say on the phone. They just want people to come to the dealership thinking they'll then buy the car at their price. DO NOT BUY A CAR FROM THEM. I rather recommend Town North. They were very friendly and stuck to their words. More