Norm Reeves Mazda

Professional Knowledgable Motivated Really no need to go any further than three very important words.....but I will. They treat the customer like a customer. The staff of the dealership Really no need to go any further than three very important words.....but I will. They treat the customer like a customer. The staff of the dealership feels like a well tuned team. We had our 2014 Mazda 3 totaled in an accident several weeks back. Fortunately not our fault and more fortunate that no one was hurt. Trent, Martin, Stephanie and Cliff were all wonderful. Stephanie hustled to locate a 2016 comparable to our 2014 that we were in love with. Christina had gotten us into our 2014 by letting us drive it to the Mini dealership which was the other car we were looking at. (no comparison). This second time around, the sales team got almost an identical vehicle in all the way from CO and helped us get back on the road quickly. Same model/color (reflex blue hatchback 2,5) and then upgraded to Tech package. We love it even more than the original. Thank you Freeman Mazda!!!! Beyond satisfied. Georgia & Tom More

Amazing sales service! (But neg finance service experience) Edida was wonderful!!! So kind and helpful before, during, and after the sale! She communicated well with me, and caught potential hiccups BEFORE th Edida was wonderful!!! So kind and helpful before, during, and after the sale! She communicated well with me, and caught potential hiccups BEFORE they became issues the day I picked up my vehicle and signed my paperwork. However, I would be remiss if I didn't mention my unhappiness at the service at the finance department. (Let me be clear that I feel that this was a separate situation from the incredible service Edida provided.) I waited over an hour and 15 minutes to sign paperwork, which I feel was WAY too long, as I financed with my own bank and had signed my paperwork with them earlier in the week. All I needed to do with Freeman was sign your paperwork. When I was finally seen, the paperwork was incorrect and the numbers and terms did not match those that I had discussed and agreed upon with at my bank, to an error that would have affected me negatively. (Needless to say, this was a complete shock and did not make me happy, especially after the long wait.) Thankfully I had my own copies of my paperwork with my bank and was able to resolve it with the finance department, who in turn resolved it with my bank the next business day. Again, Edida was awesome! I'd highly recommend her in a heartbeat. She deserves ten stars. But the deduction of one star for the "overall rating of this dealership" is minor compared to the negative impression I was left with in regards to my experience with the finance department. I do hope that others had better experiences in that building than I did. More

Best car buying experience I've ever had John Luke is the most transparent, honest salesperson I have ever dealt with. Reminded me a lot of Dave Ramsey. Highly recommended him and his deale John Luke is the most transparent, honest salesperson I have ever dealt with. Reminded me a lot of Dave Ramsey. Highly recommended him and his dealership. I've bought 2 cars from them the last 12 months. More

Excellent salesmanship! EXCELENTE en el servicio, amabilidad, paciencia, respeto y muy honesta ademas de que te brinda ese sentido de confianza que necesitamos para ejecutar EXCELENTE en el servicio, amabilidad, paciencia, respeto y muy honesta ademas de que te brinda ese sentido de confianza que necesitamos para ejecutar la compra. Estamos muy satifechos en todos lo aspectos. La recomiendo un 200%. I recommend her. She is an excellent saleswoman, respectful, kind, honest and has patience and gives you that sense of trust that all of us need to execute the sale . We are very satisfied in every aspect related to the sale. More

Quick and Painless After a few hours of searching for a car, I was unable to find one that i was willing to commit to. Freeman was our last stop of the day and to make After a few hours of searching for a car, I was unable to find one that i was willing to commit to. Freeman was our last stop of the day and to make sure they still had what i was looking for, my husband called before we got there and spoke to Edida Cruz. She was extremely friendly and ready to go when we arrived. She was very helpful during the test drive and car buying process. She was able to get a few kinks worked out with her manager so that we could walk out of there with the car that i wanted! By far the best experience i have EVER had purchasing a car! I will definitely return when i am ready to purchase another car, but hopefully that will be a few years! :) Thank you to everyone that was involved in the purchase of my new(ish) Volvo!!! More

Easy in and easy out !!! In my line of work, the one thing I can't stand is not only being pressured, but having my time taken from me. I experienced the best car buying I eve In my line of work, the one thing I can't stand is not only being pressured, but having my time taken from me. I experienced the best car buying I ever encountered. Not only did they get the car I asked for right away to test drive, they also gave me another car to test drive without asking a question. They even put the two cars side by side and let ME choose. Edida was an instrumental part of my decision to buy. She never asked me questions, but instead always answered my questions. She not only went on the test drive with me (which she won't do again lol!) , she braved the cold weather and the rain.. I was in and out within the hour which was very key !!! Kudos to a great staff at Freeman Mazda ! Customer for life ! Rene' Gonzales More

Great salesmanship. We drove up and were test driving a car in less than expected. Stephanie really knows her product and was the most helpful salesman (saleswoman) we ha We drove up and were test driving a car in less than expected. Stephanie really knows her product and was the most helpful salesman (saleswoman) we have ever had. Great follow up and kept us informed through the entire process. Highly recommend her to anyone looking to buy a car. More

Bought a car over the phone . A car was delivered to Houston by Adam Cooper. The purchase process was very smooth. Adam was very professional throughout the process. Overall a v . A car was delivered to Houston by Adam Cooper. The purchase process was very smooth. Adam was very professional throughout the process. Overall a very good experience. More

Stress Free Buying Experience I was happy to see that Freeman Mazda had the used car that I wanted in stock. I wanted to purchase from them based on my past experience. John Luke a I was happy to see that Freeman Mazda had the used car that I wanted in stock. I wanted to purchase from them based on my past experience. John Luke and the whole dealership treat you as family. For a stress free buying experience, this is the place to go. More

such a refreshing, positive experience! 1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with the g 1) Edida Cruz: Hands down, Edida Cruz is a godsend to anyone who wishes the car buying process to be stress free, transparent and conducted with the grace and consideration. Edida is a very good listener, thoughtful and responsive. She really knows the Mazda line in depth. I think I visited some 20 dealerships over the course of a few weeks, including three Mazda dealerships in the area. Many of them were fine to work with and not all sales people in the industry are shifty. However, Edida was a jewel. I have a millennial daughter, and when it comes time for her to purchase another vehicle, I would happily entrust her into Edida’s able hands. I definitely appreciated feeling like everything that took place around my purchase of a 2013 Mazda 3 was completely ethical and above board, with no gamesmanship. This is perhaps the best car buying experience of my life. I felt that Edida acted as a true friend and customer advocate. She answered all questions thoroughly and demonstrated tremendous poise and patience. My advice for those interested in buying a used, late model vehicle: Go to Freeman Mazda and say, “I think I have an appointment with Edida.” And tell them Mark sent you. ;-) 2) Freeman Mazda: Wow! Even though I had my own financing, I always dread dealing with finance guys at car dealerships. In this case, I didn’t have to get passed back and forth between the salesperson and the manager and/or finance guy. They named a figure. I countered. Edida brought the number to her manager. It was accepted. End of story. When I was walked over to the finance office (on the new car side of the operation), the gentleman simply printed out a series of standard forms, which I signed, and the deal was done in, honestly, under five minutes. Since it would take a few days for the money to be wired, I worried that I would not be able to get the fish all the way into the boat. Not a problem. They let me drive the car away even before they had any of my money. Awesome. Also, far from trying to upsell me on a dealer extended warranty, the finance guy simply asked, “Do you want to buy a warranty.” I answered no. That was it. It all felt so clean and friendly, with none of the usual smarmy undertone that can make car buying such an unpleasant experience. They detailed the car, threw in some window tinting and basically did everything to make the buying experience pleasant and enjoyable. I can’t praise them highly enough. Even the overall manager was a stand-up guy whose brief conversation with me, basically singing the praises of his own Mazda 3, felt authentic and affirming. 3) What I learned about buying a car: Don’t lose heart. You just have to hang in there until you find the right person and the right vehicle. Warning signs: The car sales agent doesn’t listen to you and proceeds to walk you around pointing out vehicles outside your price range or ones that you already specifically disavowed interest in. There are a few “no haggle” dealerships out there, which is a heartening trend. Freeman Mazda isn’t one of those, but when I asked to see the Carfax report and the current N.A.D.A. pricing on the vehicle, they were entirely forthcoming and gracious. I left the lot feeling uplifted and good. Bravo, Freeman Mazda. Bravo Edida Cruz! (BTW, I have zero connection to this dealership and rarely can be bothered to fill out customer evaluations, but this experience was exceptional. Granted, it is anecdotal and represents just one transaction. That said, look at all the other positive reviews of Edida at Freeman Mazda. Clearly, they are on the right path and have figured out that, long term, transparency and ethical dealing are a winning strategy. More