Norm Reeves Mazda

Overall a great experience with my first car purchase On October 2015, I came into Freeman Mazda Hyundai after looking at several used car ads for an Infiniti G37 and BMW 335i. Mary Little was my car sale On October 2015, I came into Freeman Mazda Hyundai after looking at several used car ads for an Infiniti G37 and BMW 335i. Mary Little was my car sales rep through nearly the entire buying process. I have to say that she was very professional, level-headed, and respectful through the entire experience even with my dad who can be very hard to work with. The rest of the team and staff was all very kind and welcoming to me and my family. After a couple test drives and just a day later, I ended up purchasing a BMW 335i 2010 sedan for a price that was more than reasonable (did research on KBB) and one that I was very happy with. I also purchased an extended warranty considering the high cost to maintain the vehicle. Unfortunately, a week later I discovered an oil leak with the valve cover gasket and took it back to Freeman and, after some discussion, they agreed to take the car and cover the repairs. About two and a half months later, I took my car to Autobahn BMW in fort worth to have all maintenance done of my car including spark plugs; it was then that we discovered an oil leak all over the valve cover, several ignition coils, and more that was likely to be related to the previous problem/repair. I was upset, frustrated, and livid to say the least. Immediately, i brought the car back to Freeman Mazda and spoke to Mary Little and also the manager Matt Harris and almost made a complete 180 on my emotions. After speaking to Matt about the situation, the FIRST thing he said to me is "give us a chance to make this right." I received a loaner vehicle, they took the car to a certified BMW dealership in Dallas, and covered the repairs for valve cover, vc gasket, and 4 ignition coils. The parts, labors, and fees cost almost $2000 to repair! No one in general would ever leap at the chance to pay for the cost of these repairs, but Matt and Mary displayed so much integrity and went beyond your standard business and dealership. Unfortunately, buying a used car imposes some risks as well as benefits and I was very blessed to have purchased a car from people that also believed in "doing the right thing." At the same time, I do feel that it is also the customer/consumer's duty to do a few things when purchasing a used car.. So here are some takeaways from my experience on my first car purchase 1. Take your car to receive a pre-purchase inspection. No one is able to tell when the valve cover / oil leak issues occurred (before trade in, during a customer's test drive, or even after purchase..?), but you can save some heartache having additional inspection done before purchase. 2. A lot of the cars on used car lots are with 30 day warranty or "as is." Get a copy of this buyer's guide if you do have a 30 day warranty!! Protect yourself! 3. Consider purchasing that extended warranty. I got mine for three years. You have the option of terminating this extended service plan and receiving a pro-rated amount back. This was actually my full intention that was suggested to me by the financial rep when signing all the papers for the car purchase. Most issues with used cars will happen within the first 3-6 months of driving. However, I may be keeping my extended warranty. 4. Be reasonable. Luckily, all of these repairs were requested within reason and under the right circumstances. You cannot expect any dealership to cover the costs of any repair if you bought a car as-is and with no warranty. Be smart about your purchase. With all everything considered, i highly recommend shopping for your new/used vehicle at Freeman Mazda. The cars are very reasonably priced and the staff is great, especially Mary and Matt. Thank you very much!!! You guys have had a very positive impact on me and my family!! More

Customer-oriented service and polite attitude My friend and I just drop by without an appointment. Edida helped me select vehicles and test drive, friendly and enthusiastically. She answered all m My friend and I just drop by without an appointment. Edida helped me select vehicles and test drive, friendly and enthusiastically. She answered all my questions patiently and we finally came up with a good price. More

upfront and honest Kris was very upfront and helpful. Did not pressure and did not try to munipulate the situation. Did not try and hide anything and answered all the qu Kris was very upfront and helpful. Did not pressure and did not try to munipulate the situation. Did not try and hide anything and answered all the questions I had More

Got info off autotraders.com and the info was accurate. Salesman Kris met me on lot,friendly and outgoing. Told him what i wanted, drove the vehicle, and went to office. No haggle,settled on price and arr Salesman Kris met me on lot,friendly and outgoing. Told him what i wanted, drove the vehicle, and went to office. No haggle,settled on price and arranged fiancing. Good rapport, joked and v9sited, came back next day and picked up vehicle. Good sales experience. More

Kris Rocks!!!!!!!!!!!!!! Kris McEntyre helped me get a good deal on a great Mazda Miata. He worked with me till we came up with a doable deal. Thank-you Kris Kris McEntyre helped me get a good deal on a great Mazda Miata. He worked with me till we came up with a doable deal. Thank-you Kris More

Worked hard for deal Kris was very nice and worked hard between us and his manager. He stayed low key and did not push. At times he played the pity the poor car sales guy Kris was very nice and worked hard between us and his manager. He stayed low key and did not push. At times he played the pity the poor car sales guy card too much. More

Excellent experience Worked with our credit needs and didn't push too hard. Provided fair interest rates given the market rates for today. A+ will refer to others. Worked with our credit needs and didn't push too hard. Provided fair interest rates given the market rates for today. A+ will refer to others. More

Very helpful They were very helpful in all aspects. Selling and informing. They helped finance and hero get a very good rate with the bank considering my not so go They were very helpful in all aspects. Selling and informing. They helped finance and hero get a very good rate with the bank considering my not so good credit More

Car Buying Experience I would say Freeman Mazda-Hyundai dealership is such a wonderful place. I didn't feel being pressured to buy a vehicle by the folks I talked to. I wo I would say Freeman Mazda-Hyundai dealership is such a wonderful place. I didn't feel being pressured to buy a vehicle by the folks I talked to. I would encourage anyone who is looking for a car to go there. I strongly encourage ya'll to ask for Edida Cruz. She is great!! She helped me a lot. She was honest about her advise of what car to get based on my budget. More

Freeman is a great place to buy Kris was great to work with. He explained the every step of the process and answered all my questions. I would definitely recommend Freeman and Kris Kris was great to work with. He explained the every step of the process and answered all my questions. I would definitely recommend Freeman and Kris. More