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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.7
1,126 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,126 reviews

December 04, 2025

THREE months and they still have not given me the title to the vehicle I purchased outright. No communication from the dealership on why I have not received the title, ever. When I contacted them about 4 More

by vmwoolley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brandon Agolli
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Dec 04, 2025 -

Norm Reeves Mazda responded

Thank you for sharing your experience. We understand how frustrating it can be to wait for important paperwork, and we want to help resolve this issue for you. Please reach out to our GM, Trenton Boe, directly at trenton.boe@normreeves.com, so we can review your situation and provide the clarification or next steps you need.

November 26, 2025

Friendly and welcoming staff, Financing gave me a chance to own a new CX5. It was a quick and easy process . Was great talking to the staff who helped me from start to finished. More

by Fluff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Boe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kharion King-Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Khalaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2025 -

Norm Reeves Mazda responded

Your review wrapped us up like a cozy blanket on a chilly day! We’re thrilled you felt welcomed and supported throughout your CX-5 purchase. Knowing the team made your experience so smooth is the best kind of reward. We hope every drive brings that same warm feeling, and we'd love to help your friends and family as we helped you.

November 07, 2025

Good communications and followup process on plates and registration. Great pricing and trade in process. More

by DLAWRENCEN45
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Not listed
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Nov 10, 2025 -

Norm Reeves Mazda responded

Thanks for the shoutout! We’re glad the plates, registration, and trade-in process all went smoothly and that you felt taken care of from start to finish.

November 05, 2025

Everyone was kind knowledgeable and i had a good experience purchasing my new Mazda. Professional More

by g.winslow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kharion King-Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Norm Reeves Mazda responded

From the first handshake to the final keys, it appears that your Mazda purchase was handled with top-tier professionalism! Everyone on our team was thrilled to make the process smooth, easy, and guided by expert advice. We’re glad the experience was a winning drive all the way.

October 27, 2025

answered all my questions. Explained all the repair & check points that the vehicle needed. Awesome & will recommenced all my family & friends. More

by JAMES.STORM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Norm Reeves Mazda responded

A 5-star review like this makes our day! Our service department is dedicated to helping drivers stay on the road safely and confidently. Please reach out anytime if we can assist you with anything else.

October 24, 2025

Great service and they were extremely clear of my car needs and offer services to correct new issues concerning my vehicle. Love the cute card left in the vehicle and love the fresh wash services given. More

by dacrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Norm Reeves Mazda responded

Your 5-star feedback made our day! It’s wonderful to know that our team provided the top-notch service you deserve. We can’t wait to welcome you back next time!

October 21, 2025

The service department diagnosed and repaired the issues promptly. It was a good experience over all. More

by Sukhwanc
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2025 -

Norm Reeves Mazda responded

Our squad of Mazda experts is always ready to answer the call and save the day! We're glad to hear your vehicle received the professional service it needs. You can rely on us whenever you need a team of heroes to rush to your aid!

October 18, 2025

Professional. Courteous. Thorough. Knowledgeable. Honest. Great customer service. Making car repair a little less painful. More

by aletamphelps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Norm Reeves Mazda responded

Thanks for the kind words and fantastic rating! Our team loves keeping your vehicle in top shape. Come back anytime for expert care and friendly service!

October 17, 2025

The salesman Jerry was top notch. Loved working with him. Made my mother feel at ease through the entire process. More

by abelmoreno921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Norm Reeves Mazda responded

Jerry says thank you for the top marks! Buying a new car is exciting enough on its own, and our expert team aims to make the experience even better. Enjoy that next great ride!

October 16, 2025

My driver's side seat belt retractor still is not fixed after 18 months. Sent a letter to general manager but got no response. Would like regional manager to contact me. More

by gabriel.bargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2025 -

Norm Reeves Mazda responded

We're sorry to hear about your frustration, Gabriel. We'd like to investigate this situation regarding your driver's side seat belt retractor and determine the cause of the issue. Can you please email Trenton Boe at Trenton.boe@normreeves.com with information about your experience? That way, we can verify your information and take further action. Thank you.

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