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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.9
998 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 998 reviews

March 10, 2025

Excellent, although replacing spark plugs is way too expensive. I received timely service as always. More

by jimmarchiony
Recommend Dealer
Yes
Employees Worked With
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsay Dooley
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Mar 10, 2025 -

Norm Reeves Mazda responded

We're glad to hear that you were satisfied with your service for your Mazda, Jim! We understand how costly many necessary parts like spark plugs can be. Remember that you can take advantage of our service specials during your next appointment. Thanks so much!

March 07, 2025

They do a great job of keeping you informed and the service is usually fast More

by brianguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Mazda responded

That's so great to hear, Brian! We're pleased that you felt well-informed and that the service seemed efficient. Don't forget that we also have service specials you can consider before you arrive at your next service appointment. Thank you!

March 06, 2025

Great people work at this dealership. I had a very happy time and was taken care of swiftly and thoroughly. Facility was clean and I was made at home with provided coffee while I waited, More

by Evan.waniewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Norm Reeves Mazda responded

That sounds like an excellent service visit for your Mazda, Evan! Everything that makes service a great experience seems like it was given to you. Thanks for the shout-out for Angela! We hope to see you at a future appointment, and we'll keep the coffee warm for you.

March 04, 2025

They are very nice and humble. Salina and Brian are very accommodating. I would give them the highest rating. More

by prasanth.c77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

We'll take the highest rating you can give to us! It sounds like you had a wonderful experience with Bryan and Salina. That's great to hear, and we hope to support you with service at a future date. If you'd like to request our team of Bryan and Salina for service again, please let us know. Thanks so much!

March 03, 2025

Service was great. First time going to a dealership for a service. Will definitely return. More

by Jaquezjose388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

Welcome to our dealership, Jose! We appreciate you stopping by with your Mazda and look forward to partnering with you on service once again. Remember that you can schedule service right online and at your convenience. Thanks so much!

March 03, 2025

The team is always great as well as the service provided .10/10 rating every time More

by N5370483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

Wow, a perfect 10/10 review! We couldn't be happier to hear that you had such a fantastic experience. Thank you for your support and your loyalty, and we can’t wait to welcome you back!

March 03, 2025

Great service Bryan was super helpful and took the time to explain everything well, super happy More

by almitaromero02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Norm Reeves Mazda responded

Bryan sounds like he really demonstrated the kind of service we want our customers to enjoy, Almita! We're thankful he's on our team and that you felt well-informed about the service that your Mazda received. If you have any more questions about your visit, please feel free to reach out. Thank you!

February 28, 2025

I've had other customer care reps her but Salvadore was great to work with. My service was done timely. More

by dymitchell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Norm Reeves Mazda responded

What a nice shout-out for Salvador! We're excited to read that your service visit for your Mazda was fast and efficient. If you would like to request Salvador's services once again, please let us know. Thank you!

February 26, 2025

Didn't check my tire Had a leak in tire and you didn't repair it as a asked More

by Chrisoc1958
Recommend Dealer
No
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Feb 27, 2025 -

Norm Reeves Mazda responded

Since we value you as a customer, we'd like to resolve the issues with your tires, Chris. Please reach out to our General Manager, Trenton Boe, at Trenton.boe@normreeves.com at your convenience. Thank you.

February 26, 2025

The service was great and speedy. Excellent customer service. I would be very happy to have the opportunity to come back again More

by r88hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Norm Reeves Mazda responded

We welcome you to come back any time! Our goal is to provide timely and efficent service with a smile whenever a customer comes in with their Mazda. We're so happy that was the result. We also have service specials we encourage you to take advantage of when you come in again.

Feb 27, 2025 -

Norm Reeves Mazda responded

We welcome you to come back any time! Our goal is to provide timely and efficient service for customers with a smile on our faces. We're so happy that was the result for you. Remember that you can take advantage of our service specials when you bring in your Mazda the next time. Thank you!

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