Freeman Hyundai - Service Center

Awesome Service Center The people in the service center have always been extremely courteous and very thorough. I hadn't been in since I moved back to Irving in September, b The people in the service center have always been extremely courteous and very thorough. I hadn't been in since I moved back to Irving in September, but as always, when it was time to have my car inspected and tires replaced, they were able to fit me in at "my" convenience! Great folks to work with, and I have and will continue to recommend them for everything from A to Z where automobiles are concerned. More

Best Service Department I have ever used! If you want first class service, I highly recommend Freeman Hyundai Service Department! Ken always takes excellent care of me and my car. Everytime If you want first class service, I highly recommend Freeman Hyundai Service Department! Ken always takes excellent care of me and my car. Everytime I have brought my car in, they have went above and beyond for me! Yesterday, they even let me use an office so I could work while I was waiting for them to do a quick repair. I would give them 1,000 stars if I could! More

Seat cover replacement The driver's side seat cover (back) had worn badly and the car was only a year old. They ordered new seat cover and installed it in record time. Gre The driver's side seat cover (back) had worn badly and the car was only a year old. They ordered new seat cover and installed it in record time. Great Job. Aaron couldn't have been nicer - very pleasant to deal with. More

Excellent I came in for a routine oil change and inspection. The waiting room was clean and comfortable. I did not have to wait very long. I came in for a routine oil change and inspection. The waiting room was clean and comfortable. I did not have to wait very long. More

Tire replacements Car was towed in after two tires were ruined by a pothole. Charles Mayfield quickly took the information, checked for tire availability and got the c Car was towed in after two tires were ruined by a pothole. Charles Mayfield quickly took the information, checked for tire availability and got the car to service personal quickly. Relatively short wait until the job was finished. Glad to have it all done in one visit. More

Above and Beyond I took my 2015 Genesis in to have the telematics replaced as per Bluelink's recommendation since I could not get the service to register for the car. I took my 2015 Genesis in to have the telematics replaced as per Bluelink's recommendation since I could not get the service to register for the car. After explaining the situation to both David Pearson and Aaron Gonzales, they assured me they would get the service to work. While there, I showed them a couple of door scrapes my car received a couple weeks ago and asked if they thought that could be buffed out. I wasn't expecting them to do the work, but as it turns out, Freeman Hyundai did it. You can't tell where the scrapes were! I'm quite impressed! Also, I bought the car knowing it was a previous executive owned car. It had a tiny dent in the trunk lid when I bought it. They fixed that, too! I now have my car back looking brand new again with Bluelink working and I'm a happy camper. It's nice going to a service department and dealing with people who know what they are doing. It's much appreciated! Thanks, Guys. More

Service department lacks customer service skills So, I bought a 2015 Genesis that was 'executive' owned by a Hyundai executive. It had very low miles and was sold as NEW. I informed Freeman Hyundai So, I bought a 2015 Genesis that was 'executive' owned by a Hyundai executive. It had very low miles and was sold as NEW. I informed Freeman Hyundai service department (Aaron) that I tried to register the Bluelink service and Bluelink told me the telematics in the car needs replaced. I have contacted Aaron in service on 3 more occasions over a period of 4 weeks and have been advised that the part would be in on 'Friday' or 'Tuesday' and that he would call me back. I purchased my car nearly 2 months ago and I have yet to receive 1 callback or voicemail from a Freeman Hyundai rep. I am not a happy camper, but luckily I am only leasing this car. It will go back to Hyundai at the end of the lease and I will no longer purchase from Hyundai. I have advised Hyundai corporate of this issue, too. I don't know who to contact if 'Aaron' isn't the right person to call so I'm filling out this review. Please advise if you will fix my car. Secondly, I can't even add this VIN to MyHyundai.com as it says the car is already registered. I don't know to whom as I have owned it for 2 months already. More

I can't speak about the sales department but if you have business with the parts or service department I would advise you to take your business elsewhere. Both departments are utterly incompetent. have business with the parts or service department I would advise you to take your business elsewhere. Both departments are utterly incompetent. I called the service department to make an appointment in response to a recall notice. I was called back a week later when the part came in as they didn't have it on hand. So I took time off to have the repairs made only to be told after 45 minutes in the waiting area that they were "sorry" they didn't have the right part and that I would have to make another appointment and come back at another time. After a waste of my time and gas, problem solved. Seems I'm a glutton for punishment though. The sun visor on my car broke so I went to the parts department for a replacement. They got the vin number off my car and looked up the part on their computer but still managed to sell me the wrong part and to add insult to injury, refused to return or exchange the new unused part accompanied by the original receipt a few days later. Reason given, "You don't have the plastic bag that it came in" (a bag exactly like a newspaper comes in). So now I'm stuck with a 100 dollar sun visor I can't use because it doesn't fit my car due to their incompetence and unwillingness to correct their mistake. Needless to say, I will never be doing business with them again. More

We were scheduled for our first oil/filter change visit at 2:30 pm, but a change in our morning schedule permitted us to get to the dealership early. The service department folks worked us in and had us b at 2:30 pm, but a change in our morning schedule permitted us to get to the dealership early. The service department folks worked us in and had us back on the road without delay. They were cheerful, cordial, and totally professional. I'd recommend this dealership to everyone--they are really fine folks. More