Freeman Hyundai - Service Center

Service department lacks customer service skills So, I bought a 2015 Genesis that was 'executive' owned by a Hyundai executive. It had very low miles and was sold as NEW. I informed Freeman Hyundai So, I bought a 2015 Genesis that was 'executive' owned by a Hyundai executive. It had very low miles and was sold as NEW. I informed Freeman Hyundai service department (Aaron) that I tried to register the Bluelink service and Bluelink told me the telematics in the car needs replaced. I have contacted Aaron in service on 3 more occasions over a period of 4 weeks and have been advised that the part would be in on 'Friday' or 'Tuesday' and that he would call me back. I purchased my car nearly 2 months ago and I have yet to receive 1 callback or voicemail from a Freeman Hyundai rep. I am not a happy camper, but luckily I am only leasing this car. It will go back to Hyundai at the end of the lease and I will no longer purchase from Hyundai. I have advised Hyundai corporate of this issue, too. I don't know who to contact if 'Aaron' isn't the right person to call so I'm filling out this review. Please advise if you will fix my car. Secondly, I can't even add this VIN to MyHyundai.com as it says the car is already registered. I don't know to whom as I have owned it for 2 months already. More

I can't speak about the sales department but if you have business with the parts or service department I would advise you to take your business elsewhere. Both departments are utterly incompetent. have business with the parts or service department I would advise you to take your business elsewhere. Both departments are utterly incompetent. I called the service department to make an appointment in response to a recall notice. I was called back a week later when the part came in as they didn't have it on hand. So I took time off to have the repairs made only to be told after 45 minutes in the waiting area that they were "sorry" they didn't have the right part and that I would have to make another appointment and come back at another time. After a waste of my time and gas, problem solved. Seems I'm a glutton for punishment though. The sun visor on my car broke so I went to the parts department for a replacement. They got the vin number off my car and looked up the part on their computer but still managed to sell me the wrong part and to add insult to injury, refused to return or exchange the new unused part accompanied by the original receipt a few days later. Reason given, "You don't have the plastic bag that it came in" (a bag exactly like a newspaper comes in). So now I'm stuck with a 100 dollar sun visor I can't use because it doesn't fit my car due to their incompetence and unwillingness to correct their mistake. Needless to say, I will never be doing business with them again. More

We were scheduled for our first oil/filter change visit at 2:30 pm, but a change in our morning schedule permitted us to get to the dealership early. The service department folks worked us in and had us b at 2:30 pm, but a change in our morning schedule permitted us to get to the dealership early. The service department folks worked us in and had us back on the road without delay. They were cheerful, cordial, and totally professional. I'd recommend this dealership to everyone--they are really fine folks. More