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Freeman Hyundai - Service Center
Irving, TX
542 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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542 Reviews of Freeman Hyundai - Service Center
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January 13, 2017
Still the best! Once again, the dealership did an outstanding job on my car. My service representative, Ken was on top of my service. I was in and out of there in no Once again, the dealership did an outstanding job on my car. My service representative, Ken was on top of my service. I was in and out of there in no time. More
by DOPEY1183
Employees Worked With
Ken Demarest
January 09, 2017
Oil change and tire rotation - excellent service visit This was my second service visit for my new Hyundai. I got the oil changed and the tires rotated. Customer lounge was very welcoming with quiet area f This was my second service visit for my new Hyundai. I got the oil changed and the tires rotated. Customer lounge was very welcoming with quiet area for doing some work, and complimentary coffee and fruit. More
by Storageperks
Employees Worked With
Ken Demarest
January 06, 2017
I already HAVE recommended you! And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonat And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonatas since February, 2015. All came from Freeman. I wouldn't consider using another Hyundai dealership. More
by jdpruitt
Employees Worked With
Roland Mueller, Jim Pialarski (During prior vehicle purchases), Jim Pialarski, Roland Mueller, Ken Demarest
January 05, 2017
Horrible experience I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when veh I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when vehicle was exhibiting abnormal conditions in both steering and motor seizing. The defect is covered under manufacturers warranty and the defect/condition was reported within the warranty term. The vehicle was defective and unfit for use on public roadways. I requested a loaner vehicle and detailed estimate/repairs completed paperwork as well as the check in sheet for my vehicle. I have never received ANY voice messages (or other correspondence) from Aaron my service assistant. I did however receive a certified letter threatening to sell my 2012 Hyundai Sonata VIN KMHEC4A43CA020727 at public auction. I have sent repeated emails to the service department requesting a detailed estimate/repairs completed paperwork & update and have not received the requested paperwork. I have never encountered such disregard for a customer consumer of a large purchase such as the new vehicle which I purchased from Freeman Hyundai in 2012. I greatly regret having done business with Freeman Hyundai. Hyundai was forced to recall almost a half a million Sonata's for defective motors. They routinely denied warranty for a KNOWN defect to their theta gas engines and instead blamed the consumer across the board for lack of maintenance. Hyundai tells Sonata owners they must produce a complete set of maintenance records even though they know the Sonata engines fail regardless of owner maintenance due to the faulty rotating assembly. My experience is no different so I am left with the only recourse available to me. More
by Skeeton
Employees Worked With
Larry Friday, David Pearson
January 03, 2017
Awesome! It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patr It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patron! More
by mgorena
Employees Worked With
Ken Demarest, Larry Friday, David Pearson
January 01, 2017
Oil change was normal. They helped get some chewing gum off the side of my car. They went the extra step in doing this for me. Thanks was normal. They helped get some chewing gum off the side of my car. They went the extra step in doing this for me. Thanks More
by Jmryl
Employees Worked With
Charles Mayfield
December 30, 2016
Speedy oil change and tire rotation Made an appointment. Pulled in early. Service provider stated it would be 45 minutes. Waited in a comfy space and the car was ready and clean on time! Made an appointment. Pulled in early. Service provider stated it would be 45 minutes. Waited in a comfy space and the car was ready and clean on time! Nice and respectful provider. More
by firewife472
Employees Worked With
Ken Demarest
December 29, 2016
Service I give a 4 because the service department can be very hard to get hold of. Once we got hold of a service rep the work was scheduled and done in one d I give a 4 because the service department can be very hard to get hold of. Once we got hold of a service rep the work was scheduled and done in one day. More
by xx
Employees Worked With
Ken Demarest
December 28, 2016
Consistently exceeds my expectations Making an appointment is a breeze. They were there waiting for me when I got there. It was for routine maintenance. I was in and out in a flash. I bar Making an appointment is a breeze. They were there waiting for me when I got there. It was for routine maintenance. I was in and out in a flash. I barely had time to drink the coffee they made me! More
by tdaniel596
Employees Worked With
Maxanna Borden, Ken Demarest, Larry Friday, David Pearson
December 28, 2016
Excellent service as always They do what they say they are going to do in the time frame they promise. They keep in touch during the process when necessary. Aaron Gonzales is v They do what they say they are going to do in the time frame they promise. They keep in touch during the process when necessary. Aaron Gonzales is very helpful, and everyone i have met there has been friendly and helpful. More
by Tim Vol16
Employees Worked With
Aaron Gonzales
