Freeman Hyundai - Service Center

good experience Hi, the service was much quicker than expected. I appreciate that I was told before hand what the charges would be. And I appreciate the notes that Hi, the service was much quicker than expected. I appreciate that I was told before hand what the charges would be. And I appreciate the notes that tell me what future charges / servicing to expect. More

fast and efficient Always greeted with a friendly , helpful attitude. Work is done quickly and efficiently. Check-out is quick, questions are answered sincerely and wi Always greeted with a friendly , helpful attitude. Work is done quickly and efficiently. Check-out is quick, questions are answered sincerely and with patience. Always leave feeling good. More

Excellent service team I have always received excellent service here. Aaron Gonzales is usually the one who handles the particulars of my car maintenance, and he is always I have always received excellent service here. Aaron Gonzales is usually the one who handles the particulars of my car maintenance, and he is always very responsive and proactive. Everyone I have met at Freeman Hyundai has been exceptionally nice and helpful. More

excellent service I bought my 4 cars from the dealership because of the excellent service and I have never been disappointed. The service done was done correct and wit I bought my 4 cars from the dealership because of the excellent service and I have never been disappointed. The service done was done correct and without any problems. More

dissatisfied with service I had a great experience purchasing my 2016 sonata from Jim Pilarski this summer. When I arrived for my scheduled oil change, I was told to expect to I had a great experience purchasing my 2016 sonata from Jim Pilarski this summer. When I arrived for my scheduled oil change, I was told to expect to be there for 45 minutes (as they do a thorough inspection of the car). An hour and fifteen minutes later, I was told my car was ready and that they had checked everything including the tires. I was concerned about the tires, as my car display listed one of the tires at 29 psi. A few hours after leaving the service department, the car displayed low tire pressure. I don't believe they did a thorough inspection. I am truly disappointed, as every other experience with this dealership has been terrific. Makes me hesitant for them to be my choice for service. More

Very satisfied with my last service. I like the reception upon arrival and the professional service regarding my vehicle. If I'm ever in the market for another vehicle, Freeman Hyundai is I like the reception upon arrival and the professional service regarding my vehicle. If I'm ever in the market for another vehicle, Freeman Hyundai is my first choice. More

Just came in for a repair this time, no car purchase Noticed "funny" noise in front of car. Older lady, nobody living with me, no immediate help in my household. Called and left a message w female, (for Noticed "funny" noise in front of car. Older lady, nobody living with me, no immediate help in my household. Called and left a message w female, (forgot name) at service department and after 1plus hour and no call back, I risked to drive the 7 miles to dealership. Ken was very nice and had Pat take a drive around the block. Found nail in tire. Fixed tire, alignment and tire rotation done. Within 2 hrs I was done and ready to go to a funeral in Port Arthur. Thank you soooo much for saving my day. This IS why I ALWAYS do come back to Freeman in Irving. I DO TRUST YOU ........ More

Great experience My service advisor Aaron Gonzales met all my expectations. No surprises as requested services were performed in shorter time and less cost than estima My service advisor Aaron Gonzales met all my expectations. No surprises as requested services were performed in shorter time and less cost than estimated. Great service experience. More

Recall service Whenever we visit to maintenance or recall (2times such as hood and software upgrade for transmission), we could get friendly service with kindness. A Whenever we visit to maintenance or recall (2times such as hood and software upgrade for transmission), we could get friendly service with kindness. As for the service, so far we're satisfied and thanks for service team. More

Service department not honoring warranty! While driving my 2012 Sonata it started to have loose steering then started to hesitate and a clanking noise ensued while attempting to accelerate. Dr While driving my 2012 Sonata it started to have loose steering then started to hesitate and a clanking noise ensued while attempting to accelerate. Drove to dealership service department and was told the steering would be taken care of. Was also told the oil had metal shavings which was effecting the motor. The car is under warranty, this is a known issue. The service department is trying to get out of the repairs because the oil changes were not done by them. The oil has been changed every 5000 - 7000 miles since I purchased in new in 2012 from Freeman Hyundai. I purchased this vehicle from the Freeman Auto Group and I was considering buying my next vehicle from Freeman Hyundai but this has given me pause. A car purchase is one of the biggest investments a person will make. I expect my dealership to honor the warranty and make any needed repairs with factory replacement parts. I am reminding Hyundai of the promises made when selling me this vehicle and Freeman Hyundai’s obligation to stand behind their product. This is a Freeman Hyundai service department and I am taking this issue with the service department up the corporate ladder as needed. They are forcing me to seek legal help if the mechanical failure to my vehicle is not honored under the warranty. I have contacted the Texas Attorney General, Ken Paxton's office. More