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Freeman Hyundai - Service Center

Irving, TX

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513 Reviews

513 Reviews of Freeman Hyundai - Service Center

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January 18, 2017

Routine oil change. They found an unresolved recall item and have ordered the needed parts. I appreciated the extra effort and attention to detail to make sure everything More

by ME Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2017

Still the best! Once again, the dealership did an outstanding job on my car. My service representative, Ken was on top of my service. I was in and out of there in no More

by DOPEY1183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2017

Oil change and tire rotation - excellent service visit This was my second service visit for my new Hyundai. I got the oil changed and the tires rotated. Customer lounge was very welcoming with quiet area f More

by Storageperks
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2017

I already HAVE recommended you! And the man I referred bought a new Tucson. Whether's it's the sales department or the service department, Freeman delivers. I have leased three Sonat More

by jdpruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roland Mueller, Jim Pialarski (During prior vehicle purchases), Jim Pialarski, Roland Mueller
January 05, 2017

Horrible experience I brought my 2012 Hyundai Sonata purchased at Freeman Hyundai dealership and took it to the service department for repairs to serious defects when veh More

by Skeeton
Customer Service
Recommend Dealer
No
Employees Worked With
Larry Friday
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2017 -

Norm Reeves Hyundai of Irving responded

Dear Skeeton, The Freeman Hyundai Service department does take our customer concerns with their vehicles very seriously. We always strive for customer satisfaction. Thank you for taking the time to write the review. David Pearson Fixed Operations Director

January 03, 2017

Awesome! It is always a great experience when I am at Freeman Service! The service department always treats me with respect and courtesy. I am a committed patr More

by mgorena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Friday
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2017

Oil change was normal. They helped get some chewing gum off the side of my car. They went the extra step in doing this for me. Thanks More

by Jmryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Mayfield
December 30, 2016

Speedy oil change and tire rotation Made an appointment. Pulled in early. Service provider stated it would be 45 minutes. Waited in a comfy space and the car was ready and clean on time! More

by firewife472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 29, 2016

Service I give a 4 because the service department can be very hard to get hold of. Once we got hold of a service rep the work was scheduled and done in one d More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2016

Consistently exceeds my expectations Making an appointment is a breeze. They were there waiting for me when I got there. It was for routine maintenance. I was in and out in a flash. I bar More

by tdaniel596
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Friday
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxanna Borden
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