Freeman Hyundai - Service Center

Great service! The service rep was very friendly and very efficient. I was pleased with the amount of time that I had to wait and was on my way to work in no time. The service rep was very friendly and very efficient. I was pleased with the amount of time that I had to wait and was on my way to work in no time. More

Excellent Experience Ken and Pat were very professional and courteous. They answered all my questions and corrected the problem on my vehicle. Robert who took me back to m Ken and Pat were very professional and courteous. They answered all my questions and corrected the problem on my vehicle. Robert who took me back to my job and when my vehicle was ready Ken called me and also asked me if I would I like Robert to pick me up at my job. Robert is very polite and courteous as well to be with in the vehicle when he took me to my job. I definitely have always been treated with respect when I bring my vehicle for oil changes. I especially love the fact that my car is clean after they finish the work. I will continue to bring my vehicle in for service to Ken and will recommend Freeman. Thank you for not treating me like a number. It is greatly appreciated. More

Pleasant Experience Everyone was very nice and professional. The Service Department is very good. My oil was changed and tires were rotated. And, they washed my car. Everyone was very nice and professional. The Service Department is very good. My oil was changed and tires were rotated. And, they washed my car. More

Car service Anna did a great job in keeping us advised of the progress in servicing our car for both recall fixes and a a washer pump failure and replacement. Anna did a great job in keeping us advised of the progress in servicing our car for both recall fixes and a a washer pump failure and replacement. More

Quick and efficient. I needed to get right in that morning for an inspection and oil change, but their schedule was full. Nonetheless, when i arrived, they got me right in I needed to get right in that morning for an inspection and oil change, but their schedule was full. Nonetheless, when i arrived, they got me right in and had a donut waiting. Great service! More

Could not ask for better service. Had made an appointment with Aaron Gonzales. He met me on the service floor and reviewed my service request. Said he needed about two hours. I waite Had made an appointment with Aaron Gonzales. He met me on the service floor and reviewed my service request. Said he needed about two hours. I waited in the customer lounge for a little less time than that. (Pretty cold in there). Aaron explained what services were performed and he bid me farewell until next time. All in all, a good experience. More

Prompt and Friendly Service I called at lunch to try and get an oil change that afternoon. I believe it was Anna whom I spoke with who was very accommodating. She indicated she I called at lunch to try and get an oil change that afternoon. I believe it was Anna whom I spoke with who was very accommodating. She indicated she would get me in immediately and it would only be about an hour and half. I arrived in about 5 mins and she greeted me at the door. She had me processed and took the car in short order. I waited just about an hour and they returned my car all done and freshly washed. This was my first oil change on our new car and was provided complimentary since I'd purchased the car from Freeman. Everything and Everyone was wonderful! Excellent customer experience! More

Good service but can improve Good service but the car was returned with dirt on the front floor mat. Did not set an appointment for the next oil change. It took 2 hours for tire Good service but the car was returned with dirt on the front floor mat. Did not set an appointment for the next oil change. It took 2 hours for tire rotation and oil change. No one said anything about valet service. The employees were nice and polite. The waiting room was nice and clean. More

Exceptional customer service I called from my car when an alarm sounded. Anna Gallegos was very calming and informative. She encouraged me to bring the vehicle by for assessment I called from my car when an alarm sounded. Anna Gallegos was very calming and informative. She encouraged me to bring the vehicle by for assessment. When I arrived in the service bay I was greeted exiting my car and my concerns heard. The waiting room was clean, pleasant and the healthy snacks were offered (fresh fruit). From the waiting room I overheard phone and in-person customer friendly communications from the parts department personnel . Anna kept me updated on my car assessment and clarified their findings. This was my third visit after my car purchase early last year. I had been a 20+ Honda customer and 17 year Mercedes customer. This service center was one of my top three in car ownership of 57 years. More

service always courteous and friendly and very informative -- service area very clean and comfortable. All the people that i deal with are always nice when i always courteous and friendly and very informative -- service area very clean and comfortable. All the people that i deal with are always nice when i arrive More