Freeman Hyundai - Service Center
Irving, TX
513 Reviews of Freeman Hyundai - Service Center
Routine service Despite not having an appointment, I received prompt and attentive service. The customer lounge is comfortable, and I appreciate the WiFi so I can get Despite not having an appointment, I received prompt and attentive service. The customer lounge is comfortable, and I appreciate the WiFi so I can get some work done while waiting. My car was ready by the time promised. More
Great Customer Service As always the service dept, is outstanding! My appt was at 7am I was running a few minutes late due to traffic, Anna first waited on me and said Ken w As always the service dept, is outstanding! My appt was at 7am I was running a few minutes late due to traffic, Anna first waited on me and said Ken was having some computer problems but she would help me get started, very professional and friendly and during my wait time Ken Demarest followed through with the service update of my vehicle. I purchased my vehicle from you guys and have always tried to come back to your location for service to my vehicle, although last year I was at Freeman Hyundai in Mesquite and didnt have a great experience there. Great group of people here and has been honest and upfront! Thanks again. More
I was in for a recall and was pleased with the service. I was pleased with the service and they informed me how long I would have to wait. It was less time and that was good. Good service. I was pleased with the service and they informed me how long I would have to wait. It was less time and that was good. Good service. More
Maintenance service Ken is the best advisor I have ever had and I by pass two other Hyundai dealerships to come to Ken Demarst at Freeman Hyundai. Ken is the best advisor I have ever had and I by pass two other Hyundai dealerships to come to Ken Demarst at Freeman Hyundai. More
service I am giving an excellent rating due to the service department. They always greet in a pleasant manner, have my information at hand and are very fast i I am giving an excellent rating due to the service department. They always greet in a pleasant manner, have my information at hand and are very fast in their work. The waiting area is comfortable and I have never had to stay for very long as they always get the work done so quickly. More
Wonderful service as always Aaron explains everything! It is also nice to have first 15000/15 months oil changes covered by Freeman Hyundai for my new car! KUDOS and GRATITUDE! Aaron explains everything! It is also nice to have first 15000/15 months oil changes covered by Freeman Hyundai for my new car! KUDOS and GRATITUDE! More
Service Experience, Top Notch Ken was extremely helpful when I arrived in the morning last Friday. After explaining our issue he had an idea of the potential problem. Later that Ken was extremely helpful when I arrived in the morning last Friday. After explaining our issue he had an idea of the potential problem. Later that afternoon their technician had evaluated the issue and installed the part under warranty. The car was ready that same afternoon for pickup. I can honestly say this was my best dealer service experience. I will recommend this dealer to my friends. Great product and service. More
My service experience I arrived 10 minutes early and they were ready for me. They had told me how long it would take and I decided to wait for my car. They escorted me to I arrived 10 minutes early and they were ready for me. They had told me how long it would take and I decided to wait for my car. They escorted me to the waiting room where I was offered donuts and drinks. I watched the TV and read the paper. My car was ready right on time and I was very pleased with the people and the service. I will be back !! I will buy here again. Excellent 5 Stars service !! More
Freeman Service is excellent Genesis left me high and dry when I called Bluelink for a flat tire repair. I changed the tire myself, took it to Freeman and they repaired the flat, Genesis left me high and dry when I called Bluelink for a flat tire repair. I changed the tire myself, took it to Freeman and they repaired the flat, reinstalled the tire with balancing and washed the car. I appreciated how they made it right. More
Thank goodness for the service guys! I called first thing in the morning because my headlight was out. The receptionist said they had no appointments that day and could not get me in. I h I called first thing in the morning because my headlight was out. The receptionist said they had no appointments that day and could not get me in. I hung up without making an appt for the next day since I needed my headlight replaced asap. Thankfully I called back and got one of the service guys. He said that of course for something like that they would work me in, which they did very speedily and efficiently. That receptionist certainly needs to learn Freeman's culture because that is not how I am normally treated. More