Freeman Hyundai - Service Center

Recall Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though. Very quick and nice Fast resolved the problem. Very friendly services experience I had to come back to the shop because of heavy smoking though. More

Not Expecting the Service I Received We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dea We bought a new Hyundai Santa Fe 4 months ago. When we signed all the paper work we were told out first service would be free. I have not used a Dealership for service in over 15 years. I said what the heck, since it is free I will try it. I drove our Santa Fe into the Service Department and was greeted professional by a trainee. Ken, the Service Representative, approached me, we discussed what service i required, I explained to him that the air pressure in one of the tires was extremely low. I then asked him how long the service would take and was told about one hour. Ken showed me where the lounge was and I settled in to what I thought was going to take hours. 20 Minutes later Ken came in and told me that there was a nail in the side wall of the tire and it could not be repaired. I explained that we had purchased tire insurance when we purchased the car. He took care of the insurance and changed the tire. While checking out Ken helped me get my Blue Link working. All this was accomplished with professionalism, caring and an sense of urgency so as the customer does not have to spend all day waiting. Thanks to Ken and his team I will return and use the service department in 3 months or 3750 miles. Al Cramer More

Great Service It was again a great oil change service it was our 5th time and am pretty sure will come back again when service is due. It was again a great oil change service it was our 5th time and am pretty sure will come back again when service is due. More

Best service experience ever. I called to see if they had a cancellation so they could work my car in for an oil change. I advised that I was going to be on the area. Scott said I called to see if they had a cancellation so they could work my car in for an oil change. I advised that I was going to be on the area. Scott said to ask for him and he would get me taken care of. He did just what he said he would do. More

Still the same Once again your team of technicians have proven themselves. I had an appointment with Ken and they took the car on time. I told them I needed it bac Once again your team of technicians have proven themselves. I had an appointment with Ken and they took the car on time. I told them I needed it back by 12:30 and it was ready by 10:30. More

Always awesome! I absolutely love Freeman Hyundai, from my purchase experience to service they are absolutely top notch! The Service Department was fast and friendly, I absolutely love Freeman Hyundai, from my purchase experience to service they are absolutely top notch! The Service Department was fast and friendly, I will always purchase and have my car serviced at Freeman! More

Service - Oil Change I recently took my Santa Fe to Freeman Hyundai for a scheduled oil change. I am very happy with everything from the ease of making the appointment to I recently took my Santa Fe to Freeman Hyundai for a scheduled oil change. I am very happy with everything from the ease of making the appointment to the car wash at vehicle delivery. More

Hyundai service center The service techs were attentive precise and informative. The mechanic Pat was very informative and explained each repair. Overall atmosphere was fri The service techs were attentive precise and informative. The mechanic Pat was very informative and explained each repair. Overall atmosphere was friendly and customer oriented. More

Service Sometimes walking into the auto-arena can be a little intimidating and also a bit pricy. What a relief it was to meet such kind and confident people t Sometimes walking into the auto-arena can be a little intimidating and also a bit pricy. What a relief it was to meet such kind and confident people to provide me all of my options and consistently check in to give me status updates. In addition the prices were affordable and the service exceeded greatness. More

Outstanding Genesis Service Valet Bradley Levine did his usual first-class job! He ensured my concerns were addressed. One minor criticism, the front end of my car was not fully clea Bradley Levine did his usual first-class job! He ensured my concerns were addressed. One minor criticism, the front end of my car was not fully cleaned. The road grime and bugs on the lower portion of the bumper and air dam had not been removed. The rest of the vehicle was polished both exterior and interior. Another comment that is beyond Bradley's or the other service technician's power: the delay in getting the service scheduled. This was the first of my service valet requests that was not scheduled within 3-5 days. My vehicle exceed the proscribed mileage by almost 1500 miles before the service could be done. I understand that Freeman and another Genesis dealer are having to pick up the Service Valet commitments for Genesis vehicles sold by other dealerships that have discontinued Genesis service in the DFW Metroplex. In the meanwhile, I suggest reserving a service date at least 2 weeks in advance. More