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Freeman Hyundai - Service Center

Irving, TX

4.3
590 Reviews

590 Reviews of Freeman Hyundai - Service Center

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July 17, 2025

Sully & Natalie were amazing to work with, I had an amazing & easy experience with them! More

by adela.joy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sully
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July 17, 2025

They were friendly did a good job letting me know what was done. Good job More

by red1james
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lake
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July 14, 2025

My service advisor, Sam was so patient and kind. He made me feel heard and addressed all of my questions and concerns. The staff overall was friendly and the customer lounge was clean and welcoming More

by jmoritz2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 15, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, Sam will be so happy to hear this! It's nice that he could answer all your questions and put you at ease. The lounge being clean and comfy is just the cherry on top of the excellent service experience! Thank you, and please come see us again at your next service interval.

July 11, 2025

Everyone was very helpful and. Very knowledgeable about my car and service Everyone was very friendly. And I appreciate the young man who washed my car and cleaned the inside. More

by nthorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Norm Reeves Hyundai of Irving responded

After reading your review, we’re bubbling over with gratitude! We're happy to hear our wash wizards got your ride gleaming, and our crew kept things friendly and informative. See you next time for more suds and smiles!

July 03, 2025

Was able to schedule appointment. Name was on video board. They took car and did work faster than estimated More

by richardson0514
Recommend Dealer
Yes
Employees Worked With
Warranty
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Jul 07, 2025 -

Norm Reeves Hyundai of Irving responded

Hello! Working with you has truly been a delight. We're thrilled to hear about your positive experience and appreciate you sharing your journey with us. At the heart of our work is a passion for efficiency and customer satisfaction, and knowing we've achieved that with you makes it all worthwhile. Wishing you all the best!

July 03, 2025

Prompt, professional, customer service. Made my first Service Center experience with Norm Reeves Hyundai pleasant and hassle free. More

by Randy K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Lake
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Jul 07, 2025 -

Norm Reeves Hyundai of Irving responded

We genuinely want you to feel comfortable and happy with our service, Randy. It’s truly encouraging to hear you had a wonderful experience. Thank you so much for taking the time to share your thoughts with us!

June 29, 2025

From the moment I arrived the staff made the process easy and pleasant. Even after I had to bring my car back the next day, Natalie set it all up for me. More

by ljlortscher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Trevino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven? Or Bryan the 1st time. Plus the sweet gal that helped me with my rental. Sully the second time.
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Jun 30, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there! Natalie was happy to help out, and she'll be super grateful for the 5-star nod. It was our pleasure to take care of your car during your time of need. Please let us know if there's anything else you require. Thank you!

June 27, 2025

Lack of communication and miscommunication is a major problem with this dealership. When a customer’s car is in the shop, clear and consistent communication is essential. It builds trust by keeping t More

by melissajklug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
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Jul 03, 2025 -

Norm Reeves Hyundai of Irving responded

Hi, Melissa. Good communication is essential, and we're sorry if that's not what you received. Can you please contact our Service Manager, Zubair Ali at zubair.ali@normreeves.com with more information?

June 27, 2025

I bought my car here brand new 21 years ago - Steve, Ken and David (shop foreman) keep her running - LOVE those guys and Amanda too. They are awesome and help me to know what needs to be prioritized to be More

by echeckley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lake, Ken Demarest, David Bruce and Amanda
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Jun 30, 2025 -

Norm Reeves Hyundai of Irving responded

Wow! We're honored to have you as a member of our Norm Reeves Hyundai Irving family for 21 years and counting. Times may change, but our devotion to your customer satisfaction will always remain. On behalf of Steve, Ken, David, Amanda, and all our team, thanks for trusting us.

June 23, 2025

Fast courteous service, convenient WiFi quiet area for computer or phone internet work or browsing. More

by milehial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lake, service advisor
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Jun 24, 2025 -

Norm Reeves Hyundai of Irving responded

We're happy to hear that your service was as fast as our Wi-Fi speed! Great to know that you found the Internet helpful and made the most of your time with us. Your convenience matters to us, and we love hearing from you. Please feel free to request an appointment online whenever you need to see us next!

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