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Freeman Hyundai - Service Center

Irving, TX

4.3
600 Reviews

600 Reviews of Freeman Hyundai - Service Center

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August 04, 2025

Had no issues with receiving service I was greeted cordially shown the customer wait area and was completed as promised in the time frame given ! I received a review of what was accomplished and all w More

by ScottGOELLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Aug 05, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Scott! We’re thrilled to have given you VIP treatment from greeting to wrap-up. Thanks for letting us keep things on track and crystal clear!

August 02, 2025

The whole process was handled smoothly and professionally. I was kept informed of their progress and my car was delivered sparkling clean. I would highly recommend Norm Reeves Collision Cente More

by JLAW1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James manager of the collision center
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Aug 04, 2025 -

Norm Reeves Hyundai of Irving responded

Hello! It’s wonderful to hear the process felt smooth and professional, and that your ride looked good as new when you picked it up. James and the rest of our team appreciate your kind words and recommendation. Drive safely, and we’re here whenever you need us!

August 01, 2025

This dealership respect their customers and provide service to the up most ability. Thank you for your kindness and service. More

by michelandreharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there! Your praise for our respectful, high-quality service means so much. Thank you for trusting us, and we look forward to the next time we can help you!

July 28, 2025

My Service Advisor Mr. Jacob was excellent. He advised me correctly and guided me. He got my car washed and cleaned up before handing it over. I am looking forward to visit More

by Kaviraj Bomraspet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jul 29, 2025 -

Norm Reeves Hyundai of Irving responded

Hey there, thanks so much for the great rating! We're excited that Jacob earned your trust and returned your car to you squeaky clean. This is the type of customer experience we aim for, and we hope everybody who visits us has a great experience like you did.

July 26, 2025

Very professional and courteous. Everyone is always welcoming and the service is always quick. Never had any issues. More

by afinly818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much for leaving us this note. We’re thrilled Kenny made you feel welcome with quick, professional service every time. Your ongoing trust means the world to us, and we'll be here for whatever else your Hyundai needs.

July 26, 2025

Service member of parts was extremely friendly and helpful. They were also very good for service. We're extremely happy as well. More

by lydiapena06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Lydia. Davig sends a big thank you for your shout‑out! We’re delighted that your parts and service experience was friendly and helpful. Come back anytime!

July 25, 2025

The first time I came in, they forgot to service my car. The next time I came in, I was sitting in my car for 20 minutes. I had to get out to see an advisor More

by timgladney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

We sincerely apologize for any inconvenience. Your satisfaction is very important to us, and we want to ensure that your next experience with us exceeds your expectations. Please do not hesitate to contact our Service Manager, Ken Demarest, at Kenneth.demarest@normreeves.com. He is available to assist you with any concerns or questions you might have, and to help make your next visit a truly 5-star experience.

July 25, 2025

Service was great but somewhat slow for someone with an appointment. Scheduling needs to be improved. More

by aneasy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Norm Reeves Hyundai of Irving responded

Hi there. We’re glad you enjoyed our service, and we hear you on faster appointment scheduling. We’ll work on tightening up those time slots so your next visit is speedy. Thanks for the feedback!

July 22, 2025

Great and prompt service I received for oil change and transmission oil change. Would recommend More

by anilnhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Jul 23, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks so much! It's nice to know your oil change and transmission service went smoothly, all thanks to Isaiah and our squad. Getting you in and out quickly is a priority to us, and we hope to deliver the same stellar service during your future visits.

July 18, 2025

Very nice polite took care of my car and explained to me how they were going to take care of my vehicle More

by ROSE.SHIELDS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jul 21, 2025 -

Norm Reeves Hyundai of Irving responded

High-fives for your 5-star review! Rose, Trevor loved teaming up with you to make your recent service feel quick and easy. Thanks so much, and we're pumped to be your go-to Hyundai crew.

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