Freeman Hyundai - Service Center

My service advisor, Sam was so patient and kind. He made me feel heard and addressed all of my questions and concerns. The staff overall was friendly and the customer lounge was clean and welcoming He made me feel heard and addressed all of my questions and concerns. The staff overall was friendly and the customer lounge was clean and welcoming More

Everyone was very helpful and. Very knowledgeable about my car and service Everyone was very friendly. And I appreciate the young man who washed my car and cleaned the inside. Very knowledgeable about my car and service Everyone was very friendly. And I appreciate the young man who washed my car and cleaned the inside. More

Was able to schedule appointment. Name was on video board. They took car and did work faster than estimated Name was on video board. They took car and did work faster than estimated More

Prompt, professional, customer service. Made my first Service Center experience with Norm Reeves Hyundai pleasant and hassle free. Made my first Service Center experience with Norm Reeves Hyundai pleasant and hassle free. More

From the moment I arrived the staff made the process easy and pleasant. Even after I had to bring my car back the next day, Natalie set it all up for me. and pleasant. Even after I had to bring my car back the next day, Natalie set it all up for me. More

Lack of communication and miscommunication is a major problem with this dealership. When a customer’s car is in the shop, clear and consistent communication is essential. It builds trust by keeping t problem with this dealership. When a customer’s car is in the shop, clear and consistent communication is essential. It builds trust by keeping the customer informed about the issue, repair timeline, and costs. Regular updates ease stress and prevent misunderstandings, especially if delays or changes arise. More

I bought my car here brand new 21 years ago - Steve, Ken and David (shop foreman) keep her running - LOVE those guys and Amanda too. They are awesome and help me to know what needs to be prioritized to be and David (shop foreman) keep her running - LOVE those guys and Amanda too. They are awesome and help me to know what needs to be prioritized to be fixed first. More

Fast courteous service, convenient WiFi quiet area for computer or phone internet work or browsing. computer or phone internet work or browsing. More

I had a great customer service with Jesse. He kept me updated on the status of my vehicle. He kept me updated on the status of my vehicle. More

I dropped my car off on Monday and was unable to get anyone to give me an update on the status on my car until Friday after holding for 30 minutes to have no update. I called and waited to receive text anyone to give me an update on the status on my car until Friday after holding for 30 minutes to have no update. I called and waited to receive text messages and none came until the following Monday after I called 4 times until someone answered. More