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Freeman Hyundai - Service Center

Irving, TX

4.3
581 Reviews

581 Reviews of Freeman Hyundai - Service Center

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June 23, 2025

Fast courteous service, convenient WiFi quiet area for computer or phone internet work or browsing. More

by milehial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Lake, service advisor
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Jun 24, 2025 -

Norm Reeves Hyundai of Irving responded

We're happy to hear that your service was as fast as our Wi-Fi speed! Great to know that you found the Internet helpful and made the most of your time with us. Your convenience matters to us, and we love hearing from you. Please feel free to request an appointment online whenever you need to see us next!

June 20, 2025

I had a great customer service with Jesse. He kept me updated on the status of my vehicle. More

by virginia1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
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Jun 20, 2025 -

Norm Reeves Hyundai of Irving responded

It's your vehicle, you should be kept in the loop! That's a service standard here at our dealership. Thanks for checking in!

June 19, 2025

I dropped my car off on Monday and was unable to get anyone to give me an update on the status on my car until Friday after holding for 30 minutes to have no update. I called and waited to receive text More

by ahunt1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jun 19, 2025 -

Norm Reeves Hyundai of Irving responded

I am very sorry to hear of the experience you had in our service department. I see that you now have your vehicle. If I can be of any assistance to you, please call me directly at 945-288-6076 or email me at david.pearson@normreeves.com Sincerely, David Pearson Service & Parts Director

June 17, 2025

Quick, on time, helpful, informative, courteous Ken handled my issues with confidence and expert knowledge More

by Paul Campbell
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 18, 2025 -

Norm Reeves Hyundai of Irving responded

Woo, love this feedback, Paul! Thanks so much for the kind words!

June 14, 2025

My car was towed to dealership with a sidewalk cut on one of my tires and I was taken care of in a timely matter with excellent service. More

by bsl787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Norm Reeves Hyundai of Irving responded

Timely service is always the goal! Thanks for the review!

June 12, 2025

I always have a good experience with Norm Reeves Hyundai, and with the previous company, Freeman Hyundai. I have all my car services done there. More

by oumom55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
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Jun 13, 2025 -

Norm Reeves Hyundai of Irving responded

Awesome to hear we were able to maintain continuity and retain your business. We're always here to help -- and are just a phone call or short drive away! Take care out there!

June 11, 2025

I enjoyed great service. The loaner car was lovely. My car was serviced at less than the anticipated price; always a welcome surprise. More

by danielsullivancoaching
Recommend Dealer
Yes
Employees Worked With
Samuel
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Jun 12, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, Daniel. The type of surprises we like is the welcome ones! We're pleased that everything went well with your recent service. Next time you need to book with us, we hope you'll consider our convenient online scheduler. Thanks a million!

June 09, 2025

Had an issue with my lift gate, got it in and looked At and repaired. More

by AMANDA.HAAS
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
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Jun 09, 2025 -

Norm Reeves Hyundai of Irving responded

Amanda, our team was happy to help you get your liftgate back into working order! Now, it should be ready to go if you need to load up for any road trips this summer. Thanks for leaving us this review. The next time you need us, take a look at our service offers to see if any of them suit you.

June 06, 2025

The beginning was slow, but the guy that assisted me was friendly, gave me information I didn't know I needed and then some. Everything went smooth once I was finally helped More

by iamwilliebrown
Recommend Dealer
Yes
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Jun 06, 2025 -

Norm Reeves Hyundai of Irving responded

Hey Willie, thank you for sticking with us! We’re sorry for the slow kickoff, but delighted our team member made up for lost time with extra help and insights. We're glad everything came together in the end and are grateful for the feedback.

June 06, 2025

Good communciation and easy to work with. Staff was knowledgeable, helpful and a pleasure to do business with. More

by kurtis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, Kurtis. Thanks for leaving our team this 5-star boost! We're glad your visit was pleasant and you got all the help you needed. Anything else on your mind? Reach out anytime!

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