
Norm Reeves Hyundai Superstore
Cerritos, CA
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We told service advisor how do find out that alarm is on/off. He said you have to leave the car over Night & told me to go online( Karr) Also, I requested him to check after we turn off car, it shows me on/off. He said you have to leave the car over Night & told me to go online( Karr) Also, I requested him to check after we turn off car, it shows message. He told me, you have to leave the overnight Last thing, he told me that I need alignment because it has almost 10000 miles. I never heard that unless you run pot holes or run over something. More
Overall, u was quite impressed with the quality of service. My one criticism would be that I had to wait approximately 8-10 minutes for someone from service to take my keys/ check me in. service. My one criticism would be that I had to wait approximately 8-10 minutes for someone from service to take my keys/ check me in. More
Dealer could not track the record of last service and kept asking to pay for service. Also the service technician did not ask for approval after a hour. He asked for an approval after 3 hours. The car kept asking to pay for service. Also the service technician did not ask for approval after a hour. He asked for an approval after 3 hours. The car only needed an oil change and tires rotated More
This was literally my best experience ever with a dealership. I want to take a moment to send a personal shoutout to Gary Ohnesorgen—man, I can’t stress enough how much I appreciate your confidence a dealership. I want to take a moment to send a personal shoutout to Gary Ohnesorgen—man, I can’t stress enough how much I appreciate your confidence and competence. If I remain a Hyundai customer in the future, it will be because of Norm Reeves. More
Friendly and knowledgeable staff. They offer free rides home within a certain amount of miles. They looked up my warranty and I unexpectedly received a new tire at no charge! They offer free rides home within a certain amount of miles. They looked up my warranty and I unexpectedly received a new tire at no charge! More