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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,315 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,315 reviews

September 24, 2024

Hyundai had to replace the hybrid battery, and everything was handled very professionally. I was given a rental car for the duration of the repair. More

by n.beuchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Sep 25, 2024 -

Norm Reeves Hyundai Superstore responded

We're glad that you had a 5-star service experience! Thank you!

September 24, 2024

Our sales person, Sky Kim, was knowledgeable on the car that we were looking at. More

by ktony1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Sky Kim
Sep 25, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for rating your recent experience 5 stars! We appreciate the feedback and kind words about Sky.

September 21, 2024

Best dealer experience I've had. I worked out a deal online that fit my need prior to going in-person. The sales person Khalid, went over the details of the car and was very knowledg More

by Chuck Tuna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Bashir
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much, Chuck, for the fantastic review! We're thrilled to hear that your experience was seamless and that Khalid provided knowledgeable and helpful service. We strive to make car buying as convenient as possible, and we're glad we could get you in your new vehicle quickly. Enjoy your new car, and if you ever need anything in the future, we're here to help! Safe travels!

September 20, 2024

Great customer service. Mo is the absolute best, provides very detailed information and always very helpful. More

by Ashley.pve@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamad
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you, Ashley! We appreciate the kind words about Mo and our dealership. We're so glad you choose us at Norm Reeves Hyundai and hope to assist you again in the future.

September 20, 2024

Both Candice and Louis were great service advisors. They showed courtesy and professionalism in dealing with me. If I ever bring my car back, they would be the reason. The mechanics, on the other ha More

by perry_a_anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Candice Roxas and Louie Ramos
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Perry. We're pleased to hear that Candice and Louis provided you with excellent service and professionalism. We apologize for the extended wait time and understand your frustration. Rest assured that we always strive for transparent and efficient service. If you need help with anything else or would like to discuss your experience in more depth, please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 20, 2024

The service was excellent. We were looking for a particular model and color and Rigo showed us various options and answered all of the questions we had. Everyone was friendly. More

by 001danbruin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Mendoza; Arthur Ortega
Sep 23, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, we're glad that Rigo was able to get you behind the wheel of the exact model you wanted - and in the perfect color, too! Thank you so much for the 5 star review and enjoy your vehicle.

September 19, 2024

This is my second time buying a Hyundai from this dealership. I was satisfied with the first one, so I came back again. I was able to get a satisfactory deal this time too. More

by johnjyeo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sky Kim
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

Congrats on the new Hyundai! We hope you enjoy it. We appreciate your repeat business and look forward to your next visit.

September 19, 2024

Thank you Louis for always taking care of my service. It was great seeing you today. Till next time More

by Piechris2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis. Thank you for your patience
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for rating us today! We appreciate the nice words about Louis and look forward to assisting you again.

September 19, 2024

I took my 2017 Hyundai Santa Fe in after a big issue that was handled through my powertrain warranty. When I got the car back, the car felt rough. I took it back in to have it checked and they said it wasn’t More

by hoonkoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Ohnesorgen
Sep 20, 2024 -

Norm Reeves Hyundai Superstore responded

I am sorry to see that we did not meet your expectations. We strive to provide an exceptional experience for all our customers in every department. We would like to learn more about your experience in hopes of earning a 5-star review during your next visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 19, 2024

Oil consumption issue 2020 Santa Fe well documented to the vehicle multiple visists no loaner. Charged for an oil change before factory interval . Low oil light came on in May within tge factory oil chang More

by Catherineyoungermanrealstate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Candace roxas, Hemanshu. Bagga
Sep 20, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Catherine. Thank you for taking the time to share your experience. We'd like to investigate this further to ensure your concerns are properly addressed. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

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