Norm Reeves Honda Superstore Port Charlotte

By far the worst customer experience and service. Only receiving one star, so I can describe our experience. Your motto is “You’re in for a super experience.” I am not sure where that was given this situa receiving one star, so I can describe our experience. Your motto is “You’re in for a super experience.” I am not sure where that was given this situation. I called yesterday 9/12 about a car that was displayed on your website and auto trader, and was told it was available. We then asked your hours for Sunday since we live 200 miles away, and it was about a 3 hour drive and we were told 11am. Great, we left our house around 10:30. We called right at 11 am to reassure once more the car was available since we had a long drive and did not want to travel so far if it was no longer available. At this time I was told by two different sales representatives that the car was available, and I did ask to please double check as again it was far. I was told yes, “I’d never do that. I would never have you drive this far and it is not available.” At about 12:05 when we were about 30 minutes away I received a call saying “sorry for the inconvenience, but actually the car was sold days ago, our internet representatives didn’t know and never marked it as sold.” Yet, at this time it was still reflecting on their website. Also, how did nobody check the lot, and yet both representatives decided to say it was still available? So, since we were so close we decided to still come, in hopes it was a mistake and that our situation would be promptly addressed and someone would care enough to understand and help us. We asked if we could speak to a manager and were told to please wait as only one was on site, fine by us. We waited, finally explained our situation, only for him to say “oh, that’s never happened before, give me a few minutes.” Well, a few minutes turned into about 30 minutes, for a representative to come to us and say they were pulling a car out for us to see, I asked him multiple times if it was the one we originally asked about, he stated oh I’m not sure just being told to bring this one out. The car we were interested in was $10,600 which worked perfectly for us because out the door was right where we were able to spend since we already had an approved loan. They come out with a car for $15,167, and the manager stated he could work with us since he felt bad for our inconvenience. But, instead of actually working with us and correcting the situation, he stated the best he could do was $16,000-$17,000 out the door. When from the beginning it was mentioned what car we came for, and the amount we were able to spend. To me this was not a solution, and does not portray the experience you guarantee. We were told on 4 different occasions, on two different days it was still available, drove 3 hours, wasted gas, and time, and that’s the best you could do. Unbelievable. We barely got an apology. Definitely felt unprofessional and as if we did not matter. They couldn’t even possibly give us a gift card for our gas, and the inconvenience. More

Due to electrical/technical problems with my car and because I have an extended warranty I took my car to your dealership for service this past Tuesday, September 8th. Due to unavailable parts, I had to because I have an extended warranty I took my car to your dealership for service this past Tuesday, September 8th. Due to unavailable parts, I had to return on Thursday, the 10th for said services. I have attached the 3 page invoice for your perusal. Please note that while Terrel Sylver's name is shown on the invoice as the advisor, the representative with whom I met was Ashley. September 8th: I receive a call from Ashley telling me that parts are being ordered for the problems stated on the invoice: J#1 and J#2 and J#3 and that I would need to return on Thursday. Then she goes on to tell me that I need new breaks, new rotors, new break fluid and a new timing belt. As I had just recently purchased 4 brand new tires and had my brakes checked at such time, I thought it best to take it up with the place where the tires were sold. I checked my owner's manual and the recommended time for a change of timing belt is 12,000 miles away. BTW, I never requested or give consent to J#4 or J#5. Those were done without my knowledge. September 10th. Drop car off at 8:00 a.m. and pick up around 4:45 pm. J#3 Ashley walks me to my car. As I am holding my keys, I notice that the car does not unlock. Ashley says that possibly I had pushed it too many times (3 times.) The driver door finally unlocks. I find that strange, but Ashley now tells me that there must be something wrong with the key itself needing a new battery. I tell her I have a new battery in it. She opens the key and checks that I placed the battery in correctly, which I had. She then tells tries to cover up the problem without proposing a solution by telling me there must be something wrong with my key. She never states what the problem could be. I can only assume because she does not know what she is talking about. J#2 We open the hatch and I hear a similar noise for which I had alerted the service Department. Ashley, however, tells me this noise is due to something else. Again, Ashley never addresses my concern. How much experience has she had with a Honda Pilot? J#1 Unfortunately, as Ashley indicated that she was running out of time, I did not check the rear door behind the passenger side. Today, however, upon needing to open the rear door behind the passenger side, I notice that the door cannot be opened at all. It wont lock, it wont unlock, nor can it be opened from the outside. Lastly, I also noticed that something hit my car so that there is a big round area of paint missing from the top of my car. I wash my car every week. Something must of been dropped on my car while it being worked on at your dealership. I am a very unhappy customer. My experience with your service department has been atrocious. Due to the dishonesty regarding the timing belt, breaks, rotors, and lack of repairs my trust and confidence in your service department has been severely eroded. More

I had scheduled a service appointment for some recall items on my 2019 Odyssey and received an e-mail and call from Robert Smith stating that he would like to offer me a free evaluation of my van for a p items on my 2019 Odyssey and received an e-mail and call from Robert Smith stating that he would like to offer me a free evaluation of my van for a possible trade up. I informed him that it was a lease so there was no reason to do this but he said he would see me on Saturday. When Robert did see me he had an offer to trade up my 2019 for a 2020. I did not know that this was possible to do while in a lease. He educated me on the process and after several conversations and e-mails after I left we agreed on terms. I am very happy with the decision my wife and I made to upgrade, we love the new Odyssey! I am also thankful for Roberts non-pushy persistence. Had he not been willing to broach the subject with me after my initial rebuff I would have missed out on a great deal. More

Angela did a great job. She got me out in less time than I expected and the work was done very well. She is great to work with and kept me informed all through the process. I expected and the work was done very well. She is great to work with and kept me informed all through the process. More

Terrell was great and professional. Terrell communicated through the entire process. He was polite and professional. He also provided information about the work completed on my car. Well done! through the entire process. He was polite and professional. He also provided information about the work completed on my car. Well done! More

Dealership promisedhave repairs done in 2 1/2 hours. Their promise was kept. Very efficient in the way things were handled. Customer waiting area could be improved by providing some nutrition. Their promise was kept. Very efficient in the way things were handled. Customer waiting area could be improved by providing some nutrition. More

Extremely pleased with the service provided by the dealership. All previous service was very satisfactory. I also had our Hyundai Sonata serviced by this dealership. dealership. All previous service was very satisfactory. I also had our Hyundai Sonata serviced by this dealership. More

We are very pleased with this dealership.Our salesman Javier was great at finding a vehicle that was perfect for our needs.Price negotiation was great.We got the vehicle we wanted at a very reasonable pr Javier was great at finding a vehicle that was perfect for our needs.Price negotiation was great.We got the vehicle we wanted at a very reasonable price.Javier was excellent.Jean and Ryan the managers made sure everything was perfect. Even the financial part was easy More

So my buying experience at Norm Reeves Honda/Volkswagon was excellent and I went for the first time yesterday for an oil change and a 90-point inspection where they not only rotated my tires but also washe was excellent and I went for the first time yesterday for an oil change and a 90-point inspection where they not only rotated my tires but also washed my car too The whole thing took about an hour and everybody there was courteous and excellent to deal with. I will continue to go back for my service appointments and will always recommend this dealership! 🙂 More

Nice people, fast and great service who could ask for more? Thanks to Bill and the guys in the service department for the work, exceeded expectations! more? Thanks to Bill and the guys in the service department for the work, exceeded expectations! More