Norm Reeves Honda Superstore North Richland Hills - Service Center

Great customer service , agents are very friendly and knowledgeable on the vehicle. Communication is good knowledgeable on the vehicle. Communication is good More

I arrived 10 minutes early for a noon appointment for a routine oil change After waiting 2 hours I requested to speak to my service manager When I asked what was taking so much time he told me that 2 h routine oil change After waiting 2 hours I requested to speak to my service manager When I asked what was taking so much time he told me that 2 hours is normal for an oil change with an appointment Without an appointment it is 3 to 4 hours I was not told that up front and anticipated no more than an hour I feel that your schedule department needs to be informative to their customers I purchased my last 3 vehicles from your facility and have not had such poor communication in the past More

Quick, friendly service; staff explained everything clearly. Comfortable waiting area. Definitely recommend for routine maintenance. clearly. Comfortable waiting area. Definitely recommend for routine maintenance. More

I asked Tommy and Elizabeth to simply get my car running again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re again. I explained to them that this was my family’s only vehicle. They came back with a quote for $11,000 on a 2011 Pilot. $5k of the repairs we’re “red list” items that had to be done according to Norm Reeves Honda in order for it to be road ready again. I refused to believe it would take $5000 to repair my vehicle. I towed to a mechanic in Lewisville (Lewisville Mitsubishi). They found a piece of trash blocking an air sensor causing the cechile to not have the correct mixture of oxygen and fuel. They cleaned the trash off and vase out the engine air intake and put in a new filter and it ran with no problems. Total cost of repair less than $100. Highly disappointed in Norm Reeves and their evaluation of my vehicle. It seemed they were only out to take advantage of my situation and make a lot of extra money along the way. I would NEVER recommend Tommy or Norm Reeves Honda of North Richland Hills to anyone. More

Helpful and responsive to my situation. Explained what work was being done and how much it would cost. Explained what work was being done and how much it would cost. More

Amazing! 100% satisfied with the repairs done to my vehicle! Awesome Service Advisor (Eric) who really cares about his customers! 100% satisfied with the repairs done to my vehicle! Awesome Service Advisor (Eric) who really cares about his customers! More

Very clean and friendly atmosphere Fast service and cookied Nice nice nice nice nice nice cookied Nice nice nice nice nice nice More

Michael Wright kept me up to date on the progress pf my car and explained the recommended maintenace car and explained the recommended maintenace More

Easy to get things scheduled and good service. Was able to get out in time for my next appt Was able to get out in time for my next appt More

Tristian got my car in and out quickly. He listened to my concerns, and also was prepared with prices, as well as description of services needed in the future. His courtesy and thoroughness He listened to my concerns, and also was prepared with prices, as well as description of services needed in the future. His courtesy and thoroughness are greatly appreciated. More