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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,710 Reviews

2,710 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 08, 2025

The service department has improved so much through the years. The Advisors really take the time to explain everything with your car. I’ve never felt pushed to do anything unnecessary. I feel Zackary has d More

by Krod87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Knowing that our service department has improved makes us so happy! We want our customers to feel satisfied after a service visit and Zackary is a big part of that. Thanks for letting us know, and we're happy to explain the services your car needs any time!

February 08, 2025

My service advisor Tristan Rivas is very knowledgeable and informative of what my vehicle needs and goes above and beyond to get it done. Would recommend any customer to him to get their vehicles serviced More

by jclopez00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you recommending our service center, especially Tristan! We're happy to hear it and encourage you to request Tristan the next time you visit. Thanks so much for coming by!

February 08, 2025

The Norman Reeves dealership was very friendly and clearly explained the recall my car was being serviced. The restrooms were very clean and the rest of the dealership where I was seated to wait was a More

by mmillerok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Feedback like this makes us smile! It means that we're doing something right, whether it's explaining the recall repairs to making sure our restrooms and waiting area look clean and inviting. Thanks so much, and we hope to see you at your next service appointment!

February 07, 2025

The service advisors are very professional and they keep you informed while your vehicle is in surface More

by cmthomas1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary
Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Information is power as they say! We're glad that you felt well-informed so that you know what will be next on the table for your car. Thanks for the five-star review, and we welcome you to return at any time!

February 07, 2025

Bought a car here from Marcus Gregory and couldn’t be happier. We get our vehicles serviced here also and Amanda Fritz is the most amazing service advisor. She keeps us informed and we never have to wait More

by jbohelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritz
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

This review showcases all the elements of a good car-buying and servicing experience! We appreciate you shouting out Marcus and Amanda and hope that we will continue this partnership for many years to come. Thank you, and we're here for you!

February 07, 2025

I appreciate the knowledgeable people, they are professional and friendly and love the showroom, food and waiting area. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you, too, Carol! Our customers mean a lot to us, and we want you to all feel comfortable and well taken care of, no matter the situation. Thanks so much, and remember to check out our service specials to make your visit even better!

February 07, 2025

Your dealership was prompt & clear informing me about the update my car needed. Information was clear. Instructions about time needed & travel assistance you could provide were also clear, helpful & carrie More

by Susan Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We like this review, Susan! It sounds like every i was dotted and t was crossed when it came to service. We appreciate it and hope to see you at a future service appointment, which you can schedule online and at your convenience. Thank you!

February 07, 2025

My time at Norm Reeves was great! Nicholas was very helpful and informative throughout the whole process. I appreciated his kindness and checking in with me and my 4 year old grandch More

by kmstarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that Nicholas could provide informative and helpful service to you! He also sounds like he was very communicative by checking in with you and your grandchild. We're pleased that everything went so well! Hopefully, you both could take advantage of our coffee and beverage bar. Thanks so much!

February 06, 2025

The service center is great. Amanda is efficient and always takes good care of me and my car. More

by alvaro_novoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We welcome you back to our service center, Alvaro! We're pleased that Amanda performs the type of service for your Honda that we strive to provide. Thank you, and feel free to request Amanda for a future service appointment!

February 06, 2025

I went there with a coupon for 20% off over the phone the lady said it’s was 165, Honda of Fort Worth was 149.99, how did it cost $179 with a coupon at your Honda Dealership, did not make sense to me, and wa More

by toni_taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
Feb 07, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Since we value you as a customer, Toni, we'd like to go over the charges for your latest service visit. That way, you'll get more clarity about our services and what was done. Please contact our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

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