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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 03, 2024

Spotty customer service. Chose a Honda for the reliability, to bad the situations at NORM REEVES has been so terrible and unprofessional. Salesman was GREAT Juan or J and Mik More

by rlewizx113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan and Mike 5 stars
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Nov 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello rlewizx113, Your feedback is important to us, and it helps us to course correct if we’ve veered off track. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com so that we can improve our processes. Thank you.

November 03, 2024

Tristan is great to work with. Keeps us informed on status and doesn't try to "oush" extraneous work. He will make well thought out suggestions that might improve our overall drivi More

by Pkendallphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We love the shout-out for Tristan and will be sure to let him know, Pkendallphd! Thanks for letting us know, and we're looking forward to seeing you at a future appointment.

November 01, 2024

They took care of all of my needs and made sure I left happy with no issues More

by xsmithie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's the kind of review we like to read, xsmithie! Thank you for giving us the five stars, and we can't wait to work with you again.

November 01, 2024

No proper communication regarding the issues to be addressed and no proper follow up. Very bad experience and costed me extra 1000$ due to lack of communication More

by Krishna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Krishna, We’re concerned to read about your experience at our dealership for service. Since we value you as a customer, we’d like to resolve any outstanding issues. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

October 31, 2024

Very good person and service on the dealer nice people,good cars .like the cars More

by VEROAVELAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a winning experience, VEROAVELAR! We're excited to see that you liked what you saw and the experience that you had at our dealership. Thanks so much, and we hope to see you next time!

October 31, 2024

Easy in and out and great customer service. Also, they have Apple Pay which makes the visit go by even smoother More

by Mandingo762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased to hear that your service visit for your Honda was quick and easy, Mandingo762! Plus, you could use Apple Pay to pay for your services. Thank you, and we look forward to seeing you in the future!

October 31, 2024

I received a fantastic customer service from your entire staff. I would like to thank you Tommy Litmixay for his wonderful customer service. More

by Ali Ghandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds awesome, Ali! We thank you for sharing your experience with Tommy right her and providing us a five-star rating. We can't wait to see you again!

October 31, 2024

Tim is every helpful and attentive to his customers and has great communication while my car is being serviced. More

by Desmtru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that Tim kept you informed and made your service visit for your Honda a satisfying experience, Desmtru! Please let us know if you need service in the future. Thank you!

October 30, 2024

The service went well and smooth. The staff explain everything what i need to know and very accomodating. More

by cliffordmina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, cliffordmina! We're happy that Tristan could explain everything that was happening during your Honda service visit. Thanks for coming by, and please let us know what else we can do for you!

October 30, 2024

Reliable service, comfortable waiting area. The wait is typically longer than I’d expect, but Norm Reeves does good work More

by Joecostello53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Oct 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the positive feedback on your Honda service visit, Joe! Thanks for letting us know, and we will address the delays with our service team. That way, next time you'll receive a five-star experience.

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