Norm Reeves Honda Superstore Irvine

I bought my car from this dealer last year and have brought it in for maintenance every time. This last time, I brought it in for an oil change. I was told that my tires would be rotated as well. I brought it in for maintenance every time. This last time, I brought it in for an oil change. I was told that my tires would be rotated as well. I dropped my car off at around 8:30 am and was estimated that it would be ready at 10 am. I told the guy helping me that I was going to go wait at a nearby eatery and made sure he had my cell phone. At around 1:30 pm, I had not received a phone call. I returned to the service department and spoke with a woman at the cashier desk. She was doing something on her cell phone when I approached. I asked for the status of my vehicle and handed her my documentation. She looked around a minute and then pulled my paperwork out of a drawer and rang me up. After I paid, I looked over the paperwork for a indication of when my car was ready. I could not find one. The woman noticed me looking over the paperwork and asked to help me. I asked her if she could tell me when my car was ready, because I had not been contacted to pick it up. She told me that she was unable to tell me that information, but added that she had just received the paperwork 10 minutes ago. Whether or not she was telling me the truth, I was still not contacted. She could have contacted me immediately, but instead was on her cell phone and my paperwork was placed into a drawer. I believe that she was being deceptive and either she or another employee was negligent. When I left the dealer, I went home (approx. 8 minute drive) and did not drive my car the rest of the day. Two days prior to bringing my car in, the low tire pressure signal came on. I knew that I would be bringing it in and decided to let the service guys take care of it. One day after bring in my car, the low tire pressure signal came back on. I waited a few days, just to make sure it was not a flat tire, but all tires were holding up. I have fixed this problem in the past by filling and checking all tires to the recommended PSI. The signal never came back on after I did this. I filled/checked all tires and the warning has not come back on. This leads me to believe that my tires were either not correctly filled/checked or that the work was never performed. In the latter case, this would lead me to doubt that my tires were rotated, or even that other work was not performed. My paperwork gives me the impression that the tires were rotated and the PSI filled/checked. If I wanted to have my oil changed and receive service such as this, I would just take it to a oil change chain store. Why would I pay three times as much for this lack of quality? More

I take my car for the oil change even without the appointment and they welcome me and take care of my car. The stuff very nice and friendly and i really appriciated that alos I like the free coffee a appointment and they welcome me and take care of my car. The stuff very nice and friendly and i really appriciated that alos I like the free coffee and it is really good. I like free car wash after the service. More