Norm Reeves Honda Superstore Irvine

My wife I wanted to buy a 2012 White EX-L Honda Oddessey. We've already did our research and had a target price we were shoot for we previous own a Honda CRV from Hardin Honda but found our experience with t We've already did our research and had a target price we were shoot for we previous own a Honda CRV from Hardin Honda but found our experience with their service department to be terrible at best so we shopped around for a better dealership that had good customer service record and could come close to our target price. In the end, we decided on Fladeboe Honda, about 5.2 mile out, not that near or convenient, but when we first went in for a test drive with Scott Self, he was courteous and accommodating, this was a big influence on our decision to drive 5 miles out of the way instead of dealing with another dealer within miles 2 miles of our home. So we went back, but Scott was unable to help so we were introduced David Chao to help us settle on a deal. In the end everything was going fine until we signed the dotted line. Seems to all change from there. The finance manager Reza Zanjani was impersonal, condescending and at time just rude. Not a smile on this guys face and we were writing him a 5 figure check. Absolutely appalling attitude. My wife an I usually don't care for the small talk chit-chat either, but there seemed to be an underlying of misdirected and undeserving silent contempt coming from Mr. Zanjani. Felt the old "give me your money and get out!" attitude, as if I ruin his day by buying a car and writing his company a check and had to make him do paper work. In the end, it was pointless anyway, waiting and reading in his office for an hour making sure everything is spelled correctly, our title came in the mail yesterday; street name misspelled, as well as my wife's name, but it was all spelled correctly on the sale paper. So we're not sure if this was a sincere mistake or predetermine negligence. But the poor service did not stop a Mr. Zanjani. His was nothing compare to the poor service dispensed to us by the Sylvia Illman in the service department. Our vehicle was purchased on 1/04/2012 with pro pack accessories package (Wheel Locks, Mud Guard, cargo tray), Karr Alarm, first aid kit. We were told that someone from the service department should call us by Friday 1/6/2012 if not, call the service department to schedule a drop off for the installation and activation of the accessories. No one called. We called on Friday 1/6/2012, first off, a woman that answered for the Fladeboe Honda service department was quite rude, telling us callously "you just bought the car, we don't have your paperwork yet, call us back next week." Shocked, because I was only calling because I was told to if I didn't hear from Fladeboe. All right, we'll wait. However, later on Friday 1/6/2012 Sylvia Illman called me back to schedule an appointment. Played phone tag most of the day. Finally talked on Saturday 1/7/2012. Scheduled to drop off at 10:30 am on Monday 1/9/2012. The time was not really convenient for us, but that's the only time available for the Karr Alarm people (3rd party) to come out and activate to alarm. So ok, 10:30am 1/9/2012 it is. We arrive around 10:35am on 1//2012. Bad news, the Karr Alarm installer in not present, and Sylvia, "don't know where he is and why he not there." So a two hour job will now be contingent on when "he" arrives at the shop which Sylvia has no idea and would not give us even an estimation. We pressed, she then came back with 2pm. Again, should have been done by 12-12:30pm has now inflated to 2pm, 3 and half hours later then scheduled. I guess people at Fladeboe thinks customers don't really have anything else to do or planned. Alas, couldn't really fight it, had no other choice if I wanted this done today, then 2pm it is. Ok. Before leaving Fladeboe, my wife and I go into the sales room to see David Chao and ask about an important feature we forgot to inquire about the Odyssey before purchase. Is it four wheel drive? David told us "no, our EX-L is not 4 wheel drive and the 4 wheel drive is option that was about "$2000" more. My wife was disappointed, she really wanted a 4 wheel drive vehicle. But seems odd that 4x drive is an option that is only $2000 extra. I'm not a car expert, but this didn't sound right. I jumped on the internet on my phone, and could not find an Honda Oddessey with 4x drive anywhere on the internet. Got a call from Sylvia at around 2:10pm the car is ready. We went to pick up the vehicle. Asked Sylvia about the 4x drive, she confirmed that the Oddessey does not come with 4 wheel drive. So don't know why Mr. Chao is not well versed in the products that he's selling and would give us completely erroneous information. Asked Sylvia about the location of the spare tire in the Oddessey. She asked another sales gentleman to show us and was surprised that our salesman, Mr. Chao neglected to show us before handing over the keys. We asked Sylvia about the first aid kit, she said that they didn't not have it and will order it and send it to us by Friday 1/13/2012. No word from Sylvia on Friday and in all honesty, my wife and I had forgotten about it. Then we remembered Wednesday 1/18/2012. Called Sylvia. After searching and a call back because she "didn't know what was going on, "they" should have mail it last Friday (1/13/2012) as promised. I told Sylvia that it seems odd that t would take 3 days for a package to travel 5 miles. At this point Sylvia became DEFENSIVE and started to dispensing blame to other people unknown to us. ""They" told me "They" sent it last Friday." Bottom line, I don't know who "they" are, and I don't care, I only dealt with YOU (Sylvia Illman) you were responsible to delivery what we paid for when you said you were going to. And what if wee didn't call Sylvia back? No follow-up? What kind of "Honda, helpful Service" is this?! Doesn't seem too helpful. I had to follow-up every step of the way and in the end you through somebody else under the bus. The Karr Alarm guy's not here, it's not my fault...they should have sent it on Friday 1/13/2012, you haven't gotten it yet? It's not my fault.... To add insult to injury. She produced a UPS tracking# from "They" (the person(s) responsible for sending the first aid kit, apparently even though we've dealt with Syvlia, others were actually doing the work, so I don't know why Fladeboe Honda Service really Sylvia, she seems to be a middleman that is not required to be accountable for anything. I jumped on the UPS site right away to track the package and found that it was shipped just yesterday (being Tuesday 1/17/2012 at the time). And as soon as I hung up the phone did my front door ring with a UPS package. What was most irate was the fact that Sylvia constantly insisted that "They" shipped it on Friday 1/13/2012. I also overheard her speaking to the person from the parts department that gave her the UPS tracking number to give to me, and this person also insisted to Sylvia to tell me that it was shipped the previous week. And without verification for her own integrity, she past on to me wrong information. It was obvious if you type in the tracking # that it clearly states that the package was just shipped the day before. Sylvia also seemed quite irked by my call to follow up about the first kid. Again, as if I'm disturbing her from much more important work. Albeit, tracking a $20 first aid kit is by no means imperative to the operations of Fladeboe Honda's service department, but if this is how you handle the little things, I hate to see how you deal with major service issues. So gross negligence and incompetence at Fladeboe customer service has now sour us again to the Honda name. Will we ever find a trustworthy, competent, empathetic Honda dealer? 0-2 is not an encouraging number. The tragedy is that we have a close friend who is also considering buying a new Oddessey. We both actually did our research together, went to OC auto to look at all of the mini-van, weighting the pros-cons of every model. And to be honest, my wife and I were set on Toyota Sienna, it was our friend that sold us on the Oddessey as a better vehicle. We were going to recommend that he and his family go to Fladeboe to purchase their Oddessey EX-L like ours, but with our sour experience with the service department, I would highly recommend them to buy it from somewhere else. The best I can do was let them test drive our new Oddessey, which is a great vehicle and we are very pleased with it, but I just wish there is a Honda Dealership around that prides itself in delivering top notch customer service that I have yet to find in the past 6 years living in OC and buy two new Honda vehicles. 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Staff was courteous and professional. Repairs were done in a timely manner and the cost was below what I expected. I purchased my car there and have my car serviced there. Never had any issues. in a timely manner and the cost was below what I expected. I purchased my car there and have my car serviced there. Never had any issues. More

I have been using this dealer for the last year and a half and every time i visit them the experience is great, every one polite and helpful and the service is prompt and transparent. half and every time i visit them the experience is great, every one polite and helpful and the service is prompt and transparent. More

WE are pleased with Honda service at Fladeboe and have been for many years. We appreciate the dependability of service. We appreciate the personal relationship with the service personnel. been for many years. We appreciate the dependability of service. We appreciate the personal relationship with the service personnel. More

My '01 was recalled. They replaced everything quickly and even washed the car. Great service, very friendly and effecient. The shuttle service to work and pickup was not expected but appreciated becaus and even washed the car. Great service, very friendly and effecient. The shuttle service to work and pickup was not expected but appreciated because it saved half a day for me sitting at the dealership on my day off. I will bring my Honda back for sure! More

Fantastic job on my car battery. He found quickly it was under a free warranty service. So no charge for original Honda battery replacement and service. under a free warranty service. So no charge for original Honda battery replacement and service. More

I found Oscar to be very helpful, especially since I dropped in without an appointment and was in a hurry to get home to an ailing family member. He got my seatbelt repair handled on time, although ther dropped in without an appointment and was in a hurry to get home to an ailing family member. He got my seatbelt repair handled on time, although there was quite a long wait after that for the car to be washed. However... I thought the price charged was quite high, double what I would have found reasonable. I only agreed to have the repair done on the spot because I had to have a safe vehicle to use that same afternoon for my after-school carpool duties. More

Great service, friendly staff, very informative by following up with phone calls throughout the day! Was very happy my car was returned to me washed as well! following up with phone calls throughout the day! Was very happy my car was returned to me washed as well! More

The power steering was making some noise, so I brought it in. The van had over 80,000 miles on it, but Honda covered the replacement of the power steering pump. Oscar was very nice to deal with, and the co in. The van had over 80,000 miles on it, but Honda covered the replacement of the power steering pump. Oscar was very nice to deal with, and the completed the service quickly. I've been very satisfied every time I had my Odyssey in for service. More

Service Dept did not have starter motor for 2006 Pilot in stock, causing 1 day delay. But Trevor Haskett provided top-rate information and service. stock, causing 1 day delay. But Trevor Haskett provided top-rate information and service. More