Norm Reeves Honda Superstore Irvine

We had trouble with the battery in our 2011 Honda Civic. When we tried to start the car on March 14th our battery had died. We thought that was very unusual since the car is less than 1 year old. We were in When we tried to start the car on March 14th our battery had died. We thought that was very unusual since the car is less than 1 year old. We were in San Diego and luckily we were able to get a jump. We drove straight to Fladeboe. We worked with Jared Mix who took the car in immediately to check everything out. A customer representative named Sylvia came and talk with us, as did Patrick Thomas. Slylvia informed us, that they are going to replace the battery, which gave us peace of mind, that we would not have this trouble again. Our sales person walked by, Jim Saber, and asked why we were there, and we spoke to him about what had happened. The whole Fladeboe "Family" is very accomodating, and strives for customer satisfaction. This is why we referred friends to Fladoboe and this is our 3rd time we have leased a car through them Your general manager Patrick Thomas always assures complete satisfaction for all customers.He is a great asset to the dealership! More

There was sterling noise and breaking noise on my 2003 HONDA ACCORD. I used to go to HODA delar in SANTA ANA scince 2006 to 2011 for my car maintenance and repair. But they have never found the reasons HONDA ACCORD. I used to go to HODA delar in SANTA ANA scince 2006 to 2011 for my car maintenance and repair. But they have never found the reasons of noise. I've thansfored to Fladeboe Honda in Irvine scince December,2011.They solved the issues and I feel very happy with their good service. As a mechanical engeneer, I should say that Viviana and John is knowlogeable on my car, which rebuild my confidence in Honda Car. Thanks Viviana and John. Frank Liu More

I've brought my car to this "official HONDA service dealership" thinking I would be in great hands of expertise and honesty, BUT NO. Just like any other service joe schmo they rip you off on the LABOR, dealership" thinking I would be in great hands of expertise and honesty, BUT NO. Just like any other service joe schmo they rip you off on the LABOR, the SERVICES, the PARTS, and they do not thoroughly check your vehicle. I've taken my Civic to this place for both its usual MINOR and MAJOR mileage maintenance and no matter what, there's always at least $500 worth of ADDITIONAL "needed services". EVERY Minor maintenance ive visitied to do is $60 PLUS A RECOMMENDED $300 worth of OTHER SERVICES. There isn't a moment when I've brought my vehicle in and there's SUPPOSEDLY something majorly wrong with it. This time on my major service visit they Tried to charge me $3,000 in service parts and labor... I got my annual major service done, refused the $3000 in services, went home and price checked and compared the list of $3000 in labor TO OTHER COMPETITORS and found out that most of the stuff on that list was either UNNECESSARY or can be done for 80% off their price. a couple days later after getting my major service done...MY battery that they said was perfectly fine and full of power. DIED. No, I didn't leave my headlights on or an inside car light. The BATTERY WAS COMPLETELY DEAD. no where on their list of things recommended to be checked out or changed was there a BATTERY notice. NEVER GOING TO BRING MY VEHICLE BACK HERE AGAIN AND WILL LET EVERY ONE KNOW WHO HAS A HONDA TO STAY CLEAR OF THIS PLACE More

My newly bought 2011 Honda from this dealership wouldn't start after 7 months of use so I took it in to fladeboe honda service dept. because it was under warranty. It wouldn't start for a few days straight start after 7 months of use so I took it in to fladeboe honda service dept. because it was under warranty. It wouldn't start for a few days straight but after only a couple months of having it had a similar malfunction and quickly recovered making me not think anything of it. When i took it in on my day off they spent an hour and a half trying to get the battery to fail and running tests on it only to tell me that they were not going to replace it because it wouldn't fail. I got it jump started by AAA so they told me next time not to let them jump it and instead get it towed there. I was very frustrated at this point and asked if I could have my keys and leave. Then another man who I'm assuming was the dept. manager told who was helping me to replace it. I'm very pleased it got replaced but obviously not that it took me complaining for it to get done. The manager should've looked more into the situation and known it was 7 months old instead of asking after my complaint and then trying to recover the situation. More

I bought a 2008 Honda civic si sedan from here. There were a few issues with the certified car. I took it in to the service department and Silvia and John took great care of me. I would also like to say were a few issues with the certified car. I took it in to the service department and Silvia and John took great care of me. I would also like to say that Jason the service tech was great. Best experience I have had overall. I bpught my car from David Chao. He is a good guy... More

After the bad experience I had last Saturday, Sylvia, the service manager, arranged for the rental car and had me brought in my car today for the noise/rattling problems in the trunk. I am very glad that th service manager, arranged for the rental car and had me brought in my car today for the noise/rattling problems in the trunk. I am very glad that they fixed the issues. Sylvia is very pleasant to work with and I am very pleased with the results. More

I had excellent customer service at this location. John Rathman was very professional and I received courteous and trustworthy service. My service advisor was Trevor Haskett who was knowledgeable, sincere Rathman was very professional and I received courteous and trustworthy service. My service advisor was Trevor Haskett who was knowledgeable, sincere and made my experience pleasant. The price was right for my service and the service exceeded my expectations. Steven was the shuttle driver who also was professional and very pleasant. Overall experience at this location....EXCELLENT! More

Viviana was very friendly and helpful. Work was completed in a reasonable time and to expectations. It would be nice if the customer service waiting area was a little more comfortable and there was a quiet in a reasonable time and to expectations. It would be nice if the customer service waiting area was a little more comfortable and there was a quiet area. More

I have had my 2007 Honda Civic serviced here since I purchased it from the dealership. The service has always been great and done in a timely manner. The service dept treats me with great respect and ca purchased it from the dealership. The service has always been great and done in a timely manner. The service dept treats me with great respect and care. More

Had a noise coming from the driver's side front wheel well at freeway speeds. Brought it in and worked with Viviana in service. She called me back very quickly to let me know it was an issue with the b well at freeway speeds. Brought it in and worked with Viviana in service. She called me back very quickly to let me know it was an issue with the brakes and provided a quote. She even took pictures of the problem area with her cell phone upon my request. She did a great job and was very responsive on her cell. This is one of the best dealership service experiences I have had with inexpensive cars (non-German). The price was probably 50-100% more than a local mechanic, but for a small repair it's worth just getting it done quickly if the car is already there. And you know you can bring it back if something goes wrong or you're not happy. More