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Norm Reeves Honda Superstore Irvine

Irvine, CA

4.4
2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

June 16, 2015

Painless, or nearly so. To be honest, I would compare the process of buying a car to getting a root canal, however, Muzelle Butterfield was friendly and very helpful during t More

by brownie2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muzelle Butterfield
Jun 17, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you and congratulations on your purchase! We are so very pleased that Muzelle could make your visit easy and hassle free, and we believe that's how every vehicle buying experience should be. We are sincerely grateful for your recommendation and for trusting us with your automobile needs! Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 16, 2015

Over the top!!! This dealership is the BEST!!! Excellent sales agent RAFFY NAVAS and finance manager TODD. I have a bad credit and Raffy work it out so I can get the More

by Edwinsalonga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Navas
Jun 17, 2015 -

Norm Reeves Honda Superstore Irvine responded

Edwin, Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Norm Reeves Honda Irvine. We appreciate your recommendation as well. If you have any further needs, do not hesitate to come back in for a visit. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 16, 2015

Awesome experience! All employees were very helpful and friendly; not too pushy. Jun was a great salesperson! Everything went smoothly and I love my new CR-V! More

by OCLauri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2015 -

Norm Reeves Honda Superstore Irvine responded

I sincerely thank you for going out of your way to write this review about Norm Reeves Honda Irvine. We understand that one thing people desire most about their vehicle buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new CR-V. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 15, 2015

New Car My experience with Mr Joe Khair, Mr Ed Hassanzada, and Mr Jun were all great. They were all very helpful, knowledgeable and went above and beyond to m More

by hondabuy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Khair, Ed Hassanzada, Jun
Jun 15, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a remarkable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 15, 2015

Kai Ascencio is the best sale person! Last Wednesday bought a Honda Civic for my daughter, I dealt with the sale person name Kai Ascencio he is the best sale that ever dealt with! could More

by uang777
Price
Recommend Dealer
Yes
Employees Worked With
Kai Ascencio
Jun 16, 2015 -

Norm Reeves Honda Superstore Irvine responded

Congratulations on your new purchase! It's wonderful to know that you feel confident in your decision to choose Norm Reeves Honda Irvine as your dealer. We’re glad Kai was there to assist you with your purchase. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 15, 2015

Craig Moore was very thorough in addressing my questions and concerns, and I did not feel any pressure from him throughout the process, which was appreciated. He More

by Surya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Moore
Jun 16, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you for the feedback, Surya! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your purchase experience. If you haven't yet, check us out on Facebook and Twitter for access to our special offers! Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 14, 2015

Appreciation for being such a wonderful sales person This is to appreciate Mr. Joe Khair for being a very profesiprofessional, respectful and trustful sales person who went above and beyond for finding o More

by Jhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2015 -

Norm Reeves Honda Superstore Irvine responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Joe went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Norm Reeves Honda Irvine await your return. Please let us know how we may be able to help next! Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 11, 2015

Quick and Professional Car Buying Experience Salesperson Muzelle Butterfield & Finance Manager Bryan Kerr were fantastic. Although I have previously purchased several cars over the years this was More

by BKParalegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muzelle Butterfield, Bryan Kerr
Jun 11, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thanks for your outstanding review! We're glad to hear that Muzelle, Bryan, and the rest of our team were friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Enjoy your new car! Please let us know if there's anything else we can do for you. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 10, 2015

Honda civic Raffy is a good guy.He assist us all through out.And explained well every detail of the car and answer all our questions Thank you so much More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Navas
Jun 10, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Raffy was able to provide you with such exceptional service. Enjoy your new car and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

June 10, 2015

For the best deal go see Tony! We had been car shopping for several days and Tony at Norm Reeves Honda won our business! He worked hard to get us in the car that we wanted AND we we More

by rhonda_ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ardavan
Jun 11, 2015 -

Norm Reeves Honda Superstore Irvine responded

What an enjoyable review to read, Rhonda! It is reassuring to know that Tony provided you with a hassle-free and welcoming shopping experience. Norm Reeves Honda Irvine’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

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