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Norm Reeves Honda Superstore Irvine

Irvine, CA

4.4
2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

July 27, 2015

Illegal tactics I have bought more then a few cars over years , but this group isn't far the most unethical yet. I read the reviews on here and see they are written b More

by David Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hun and Vanessa from customer service who kept having multiple conversations while calling me for a rating on my experience
Jul 28, 2015 -

Norm Reeves Honda Superstore Irvine responded

David, thank you for taking the time to give us feedback regarding your experience. We take customer service very seriously and appreciate the opportunity to improve from every review. We want to research your situation and discuss options to make things right. Please contact or visit me at your earliest convenience so we can work on a solution. Best, Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 26, 2015

Purchase of a Natural Gas Hond Civic Bryan Kerr at Norm Reeves Honda in Irvine was very helpful in every way in the facilitation of my purchase and trade in. We established the purchase p More

by CNGHonda
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerr
Jul 27, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you for your kind words. I am glad Bryan was able to show you what Norm Reeves Honda Irvine strives to deliver. We take customer service very seriously, and your review lets us know that we are doing a good job. If you have questions or concerns regarding your vehicle, do not hesitate to let us know. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 24, 2015

Very professional Norm Reeves Irvine Honda is the place and Raffy Nava is the guy. This is the second time we have gotten cars from Raffy. He conducted the entire tran More

by MCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Navas
Jul 27, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Rafael was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 23, 2015

Work with Jim Saber! I was dreading buying a car and having to deal with the sales process. I don't have the personality to haggle and play games. Jim was calm and kind fr More

by CarBuyerBr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Saber
Jul 24, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thanks so much for the nice review. Jim is a key component of our team here at Norm Reeves Honda Irvine and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 22, 2015

One of my best car buying experiences! We were looking for a Honda Fit LX for weeks without any luck. The dealerships didn't have any in stock. I called Ahmed and was told they just receive More

by zuccaro
Recommend Dealer
Yes
Employees Worked With
Ahmed
Jul 23, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an awesome buying experience. We will share your comments with Ahmed and we look forward to seeing you at our dealership in the future. Take care and happy driving. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 22, 2015

"Tony Ardavan is the MAN" As the say, employees are an organization's greatest asset, and Tony Ardavan proved that to be true. He made my wife and I feel at ease and relaxed du More

by Papa S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ardavan
Jul 23, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Tony was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 22, 2015

wonderful first car buying experience! This was my very first time purchasing a car and it was a so much easier than I had anticipated. I was originally very worried about having to deal wi More

by marianaacevedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Saber
Jul 23, 2015 -

Norm Reeves Honda Superstore Irvine responded

We love hearing about customers that have a great experience at Norm Reeves Honda Irvine, and we are glad you are one of them. We know that buying a car is an important decision, and we are delighted to know that you had a great time working with Jim. Please feel free to contact us if you have any questions on your new vehicle. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 19, 2015

great experience I went in to just look and maybe test drive a few cars. While I was on my first drive another salesman (Long) helped my boyfriend and talked with him More

by bnnttlyn5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
long leho
Jul 20, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Long was so positive. I hope you enjoy your new purchase. If you have any further needs, please come back to see us. We look forward to seeing you again. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 19, 2015

Professional, no xx, no haggling I had done my homework and knew exactly what I wanted. At this point I was fed up with people trying to get me to come into other dealerships to test More

by JH_HR-V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Long Leho, Sam (Finance)
Jul 20, 2015 -

Norm Reeves Honda Superstore Irvine responded

Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Norm Reeves Honda Irvine. If you have any further needs, do not hesitate to come back in for a visit. Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

July 16, 2015

Very Good Experiance They are very friendly and willing to help you and walk you through the whole process, our sales man was Long Leho he was very nice to us. More

by Marmeena Beniamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Long Leho
Jul 17, 2015 -

Norm Reeves Honda Superstore Irvine responded

Hi Marmeena and thank you for this great review! We're excited to hear that Long took care of you! He is a great asset and we appreciate all he does. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Gary Hensley - Customer Relations Director, ghensley@normreevesirvine.com

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