Norm Reeves Honda Superstore Irvine

Bought a new car This place was so awesome, I had to write a review. I purchased a car from Norm Reeve's Honda Superstore in Irvine this past Wednesday. Buying a new c This place was so awesome, I had to write a review. I purchased a car from Norm Reeve's Honda Superstore in Irvine this past Wednesday. Buying a new car is overwhelming and I was really dreading it. When I reached the dealership, however, my experience couldn't have gone more smoothly. This place has the most amazing customer service. As soon as I arrived, Sebastian Kavoosirad greeted me immediately with a friendly smile. He was so patient, caring, and helpful. He really took the time to make me feel comfortable in the cars I wanted to test drive, and helped me compare one to another with great insight. He's really such a pleasant person to work with. I can't compliment him enough. Next, I met with Ed Hassanzada and Steve Nuguyen. Both were extremely professional, friendly, and went out of their way to make sure I felt like a valued customer. They both made sure everything was done right the first time. Lastly, and probably my favorite part of the experience was the follow up. Sebastian called me the next day to both congratulate me on my new car, and assure me that he's just a phone call away if I have any other questions regarding all the new features of my car. Norm Reeve's Honda- your customer service is outstanding, and I can assure you I will tell everyone I know about my great experience. Thank you all! More

Well done Thanks to Cooper for a nice service, just got a used Honda CRV with a good deal and we appreciated for his services....will be back there and looking Thanks to Cooper for a nice service, just got a used Honda CRV with a good deal and we appreciated for his services....will be back there and looking for you Cooper...two tumbs up ?? More

Unnecessary In late December i went to purchase a car with Norm Reeves Honda and the costume service seemed great but right after it went down hill. Right after i In late December i went to purchase a car with Norm Reeves Honda and the costume service seemed great but right after it went down hill. Right after i went home with the car the first day i noticed that there was a couple scratches. The next day i went back and let them know they had told me they would call me to fix it when i would get the finishing touches but it took over 3 weeks and i had to call. After that they had told me it would only take 4 hours later after dropping the car of they call me telling me it would be 3 days. Its a new car i should have to be dealing with all these time consuming problems. As well as the financial person that helped me told be i would give my first payment in 45 days, i received it before 30 days. I expected it in 45 days making me have a overdue payment. I would honestly recommend going to another place because they still havent going back to me after trying to reach them one whole day and leaving a massage More

Good experience David Becker and Jun Zhang are friendly and sincere gentlemen. They gave a good introduction to the CRV. I made my choice without any hesitation. David Becker and Jun Zhang are friendly and sincere gentlemen. They gave a good introduction to the CRV. I made my choice without any hesitation. More

Go see Christopher Ebhabha! Christopher offered wonderful service! He provided me with the best choices of "used" cars. He listened to what I wanted and didnt give me the typical Christopher offered wonderful service! He provided me with the best choices of "used" cars. He listened to what I wanted and didnt give me the typical sales pitch. After the car was purchased, he sat with me to go over every feature in the car. He paired my device to the car. A couple of days later he followed up just to see if I was still happy with my purchase. Thanks for a great experience More

Good Dealership I had great time shopping at Norm reeves, specially since it was my first car. I worked with Orlando and he did great job at making things easier for I had great time shopping at Norm reeves, specially since it was my first car. I worked with Orlando and he did great job at making things easier for me to understand. I just would like to suggest that for buyers like me(first timers) its rather hard to justify the price that is offered and you should spend time to explain why its a great price rather than leaving it totally on the buyer to decide. Worked with Shawn in finance and it was a good experience too. overall a thumbs up for Orlando and dealership More

Addressing Special Requests We called to make an appointment with the leasing manager, Kevin Marks, and were received as scheduled and pleasantness. He addressed all our co We called to make an appointment with the leasing manager, Kevin Marks, and were received as scheduled and pleasantness. He addressed all our concerns about turning in our previously leased CRV-EX and took time to go over all the options of a buy-back for the 2013, buying a new 2015 or 2016 vehicle, or leasing a new 2016. We had privacy to review each option and then were assigned to a salesperson. We want to especially thank Jim Saber, Salesperson, who sat with us for most of the afternoon and went over each option until we made our final decision. His sales expertise and consideration to our needs and specification of terms, were handled very professionally and without pressure. He acquired our preferred color and make, and also facilitated the exchange of vehicles to our satisfaction. We would highly recommend him to others who wish to buy a Honda. The new vehicle with upgrades is beautiful and comfortable, yet we wish that the manufacturer would not have made any changes with the front console. We miss the higher individual armrests and the spacious private cargo hold easily accessible to the driver or passenger in front. The new one is small and too deep. One plus feature is the right turn camera. We hope it gets better mileage too. Of a total experience, we give it an "A." More

Norm Reeves Honda - Irvine After finding a Used 2012 Honda Civic on Norm Reeves website, I requested an emailed quote for the car, and was contacted by Long Leho within 5 minute After finding a Used 2012 Honda Civic on Norm Reeves website, I requested an emailed quote for the car, and was contacted by Long Leho within 5 minutes. After reading over some extra information on the car, provided by Long, I informed him that I would be passing by the lot later that afternoon. Long was generous enough to stow the car in an area that wouldn't attract attention until I got there. After giving the car I small test drive, Long and I worked on an agreeable contract for the car, and from there everything was cake. I was provided with all the information necessary to make a comfortable decision, and was in and out with a new car in under 3 hours. The service was great, and I love my new car. More

Wonderful experience buying my new Honda Odyssey Everything was wonderful. I want to give especially high commendations to Long Leho and Orlando Orogo who handled our sales. Long and Orlando were p Everything was wonderful. I want to give especially high commendations to Long Leho and Orlando Orogo who handled our sales. Long and Orlando were pleasant, polite, knowledgeable, and extremely accommodating. They also gave me a better deal than I could attain anywhere else If I were to give a friend advice or one at myself to buy another car I would certainly go to them first . Sean Osborne, in service, was also efficient responsible and a pleasure to deal with. More

Thanks Brian so much. I would like to thank Brian Kerr so much for helping me to buy a wonderful car. Since I came from a foreign country, I did not have any credit and ha I would like to thank Brian Kerr so much for helping me to buy a wonderful car. Since I came from a foreign country, I did not have any credit and have only a bank account here. The date I bought my new car was weekend, I could not prepare a cashier's check but he accepted my personal check so that I could bring my car to my home on weekend. He is very kind and nice, and smiling. I had a really good experience with Brian, so I would like to recommend him to buy a car. More