Norm Reeves Honda Superstore Irvine

Quick and almost easy We arrived knowing exactly what we wanted, and, thankfully, our sales agent (Bryan Kerr) made no attempt to upsell in any way. We appreciate his respe We arrived knowing exactly what we wanted, and, thankfully, our sales agent (Bryan Kerr) made no attempt to upsell in any way. We appreciate his respect for our wishes. He was neither artificially friendly nor rote in his assistance. He's a regular guy. Thanks Bryan. Suggestion for buyer: ask at the outset about the types of insurances and warranties they will offer at the end, during the finance/signing time. This should give you time to examine and decide what you need before you are presented with multiple two-sided pages requiring numerous initials and signatures. More

quick, great service, and smooth Talked to Bryan Kerr online and settled on a price. He responded quickly to email inquiries, but communication with him towards the end wasn't there, Talked to Bryan Kerr online and settled on a price. He responded quickly to email inquiries, but communication with him towards the end wasn't there, likely due to him going on vacation (which he informed me about). I was handed off to Cooper Mugg and he was excellent with assisting me through the sale process, he was great to work with: direct, quick, and easy going guy to work with. They didn't have the exact model and color on the lot, but Cooper when and grabbed the car I wanted from a different dealer while we went going through paperwork. I thought it would happen the next day, but it was a pleasant surprise to have it done on that day and save me a trip. Cooper was a definite pleasure to work with and I would recommend him to anybody going to Norm Reeves Honda Irvine. Sam Abdel in Finance was easy to talk to and great to work with, he did the usual thing is selling extras (did a great job), but I wasn't interested, so he quickly got me through the finance process. As for financing, they matched the same rate I would have gotten from my bank (excellent credit), so it saved me time, but not more money. There was a bit of a surprise at the end since I live in LA county and had to pay extra 1% sales tax that didn't match the out the door price I negotiated for, but nothing we can do about that (either me or the dealer would get screwed by the gov't). Sam noticed this and quickly had me redo some paperwork and it was done. All factored in I thought it would take about an hour less than it actually did, but everything went as smoothly and quickly as possible. More

Bait and switch Drove 3 hours to the dealership to see a Toyota TRD Pro 4runner that was advertised online. The sales manager said that there was no such vehicle on Drove 3 hours to the dealership to see a Toyota TRD Pro 4runner that was advertised online. The sales manager said that there was no such vehicle on their lot, so I showed him the ad. I felt that this was the old bait and switch tactic. I do want commend the effort put forth by Sebastian Kavoosi to find the vehicle on all of the lots. He took the extra time to help. I never received an "I am sorry for the mis-representation" from the sales manager. I had spoke with someone prior to leaving Yucaipa to verify that the vehicle was on the lot, she said it was.......3hr drive....not happy.... More

Great service! This dealer's collision center service is great! I just had a wonderful experience with them. The receptionist is very friendly and polite. The center This dealer's collision center service is great! I just had a wonderful experience with them. The receptionist is very friendly and polite. The center did a great job and offered great warranties for their repair service. More

Great Experience Alex and Rick were both great in helping us get out the door with our new Civic. This was easily the best car buying experience I have ever had. We we Alex and Rick were both great in helping us get out the door with our new Civic. This was easily the best car buying experience I have ever had. We were in a bit of a rush and they got us through the process very efficiently and did a great job. Alex was a really good guy and we really appreciate his work getting us the car we wanted since it was a very hard car to find. Also, we really appreciated the professionalism of the dealership compared to many of their competitors. All deals were honored and no games were played. Thanks Alex and Rick! More

BobbiRocks! Bobbi was great to work with, she got a great deal! I did not feel any pressure to buy.If you are looking to buy a Honda make sure you talk to Bobbi 1 Bobbi was great to work with, she got a great deal! I did not feel any pressure to buy.If you are looking to buy a Honda make sure you talk to Bobbi 1st, you wont regret it. I told my aunt about the deal I got, she went down and talked to Bobbi and she got a great deal on a used CR-V! More

The Perfect FIT (lol) Chris was so helpful with my car search and was able to find me a great lease that fit my budget and had everything I wanted! I'd definitely buy or le Chris was so helpful with my car search and was able to find me a great lease that fit my budget and had everything I wanted! I'd definitely buy or lease a car here again! More

Very satisfied with my vehicle purchase I drove two and a half hours to Norm Reeves Honda for used ACURA RSX that really caught my eye. The car was in great condition and a 1-owner vehicle. I drove two and a half hours to Norm Reeves Honda for used ACURA RSX that really caught my eye. The car was in great condition and a 1-owner vehicle. Sebastian Kavoosi helped me and I have to say he is very professional and helpful. Got the deal that I was looking for in the car, everything else was painless and I came back home with the ACURA. More

"Extraordinary Buying Experience Michael Poirier our Helpful Honda Salesman gets a 10 out of 10 in my book. I had been shopping for my Honda Fit for over a week. I had been shopping Michael Poirier our Helpful Honda Salesman gets a 10 out of 10 in my book. I had been shopping for my Honda Fit for over a week. I had been shopping through my credit union Autoland as well as another dealership and getting the pushy want to rush you sales experience. What a breathe of fresh air. Michael from the very start let me take my time and answered all my questions. When it came to my trade in I was HAPPILY suprised that the dealer matched the trade in price from carmax. There was absolutely no pressure during the whole experience and it was just my mom and I. In fact we were truly stunned there was no hard sell even in the dreaded finance department. Mike even washed the car mats from my trade in and put them in my new car. ********MICHAEL POIRIER gets 10 STARS in my book and I Recommend NOT ONLY MIKE BUT NORM REEVES HONDA IN IRVINE AS WELL.*********** More

Trade and lease Intentions were good but there was a major road bump along the way. More Importantly James went out of his way to make things right again. Steven in Intentions were good but there was a major road bump along the way. More Importantly James went out of his way to make things right again. Steven in finance was also very pleasant. And in the end everything worked out and I walked away with a good lease deal on a new Honda Accord sport. Great customer service overall. More