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Norm Reeves Honda Superstore Irvine

Irvine, CA

4.4
2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

July 27, 2016

Great Experience The only downside to the whole experience was the wait . Waiting for the finance guy was over an hour. But we bought a great used car that didn't look More

by Tmramsrud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Abdel, Sebastian Kavoosi
Jul 28, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're pleased to see that overall your car-buying experience was a positive one. In the future, we'll work to make sure our customers' wait times are shorter, so they can receive the full 5-star experience. We hope your new vehicle is treating you well and should you ever have any questions, please don't hesitate to ask! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 27, 2016

Norm Reeves Easiest car buying experience ever! Go to them they will take care of you, was in and out the door within 2 hours. Great experience! More

by Kandonhaynes8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Saber, Brian Munoz
Jul 27, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're so thankful to read that your experience here was a great one! We look to provide each and every customer with the best experience possible and we're ecstatic to see that Jim and Brian provided you just that. Congrats on your new car and we look forward to working with you again very soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 26, 2016

Overall a great experience! You guys had the car I wanted and I drove 50 miles to get it. I don't think you guys knew what the car really was and that's OK, I won out. The mode More

by Airfoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Long Leho, Sam Abdel
Jul 26, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're so happy to hear that we had the exact vehicle that you were looking for! It is disappointing that the tire pressure sensor issue wasn't fixed and we'll make sure that doesn't happen again. We do hope your HHR is treating you well and should you ever have any questions, please don't hesitate to ask! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 25, 2016

Our purchase experience Dan is an excellent salesman. We researched through Costco Auto, and we were contacted by Dan. He provided us more information and made it easy to go More

by M&M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ransom, Sam Abdel
Jul 25, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for this positive review. We're pleased to see that Dan provided you with a positive experience. If you'd like to discuss any of the issues you faced in the financing process, please don't hesitate to contact me, as I'm here to help. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 25, 2016

great with no pressure We needed a 3rd car and they understood we didn't wont to haggle and we were in and out. The salesman was great no pressure. More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Kirby, and Steve Nguyen
Jul 25, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Dave, Thanks for this positive review and congrats on your 3rd vehicle. We're extremely appreciative of your business and look forward to a long lasting relationship together. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 25, 2016

Great service I went into Norm Reeves Honda to purchase a new 2016 Honda CRV. We were greeted immediately upon entering the dealership. We asked for Dan Ransom, a More

by Bruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ransom
Jul 26, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Bruce, Thanks for this awesome review! We're so happy to hear that Dan provided you with a great experience and helped get you into a new CR-V! It's a tremendous SUV that we know you're going to love driving for many years to come. Thanks for stopping by and we look forward to seeing you at your first service appointment! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 25, 2016

Excellent assistance from Dan Ransome at Norm Reeves Honda We purchased a 2016 Honda Pilot last week using just the Internet and easy to use email service with Norm Reeves Honda Superstore in Irvine. You can More

by Planner1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Nguyen, Dan Ransom
Jul 26, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for taking the time to leave this awesome review! We couldn't be more pleased to hear that Dan and Steve went above and beyond to make sure your car-buying experience went smoothly. Congrats on your new vehicle and should you ever have any questions, please don't hesitate to ask. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 25, 2016

Great professional selling effort; Mr. Kavoosi Mr. Kavoosi presented everything in excellent fashion; sold me on the new Civic. He detailed all features and helped with selection of the right model More

by John
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Abdel, Sebastian Kavoosi
Jul 26, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi John, Thank you for this positive review and congrats on your new Civic. Sebastian is a great member of our team and we're proud to read that he found the perfect vehicle for you. We hope you're enjoying your new Honda and should you ever have any questions, please don't hesitate to ask us or Sebastian! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 24, 2016

It was fast and quick purchase Facility was pleasant and sales rep was very nice. He answered all my questions. He made purchase fast and quick. I was hoping to get a slight low More

by Samiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerr
Jul 25, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for this positive review. It's a pleasure to read that overall you had a good experience. Thank you for stopping by and should you ever have any questions, please don't hesitate to ask! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

July 23, 2016

Bobbi was great Bobbi made my experience with your Company a pleasant one. . I would recommend your Dealership to a Family member or Friend I totally am enjoying the More

by Satisfied Customer
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Abdel
Jul 25, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, Thank you for these kind words. Bobbi is a great asset to us here and it's no surprise that she made your visit here was a great one. Welcome to the Norm Reeves Honda Superstore Irvine Family and we can't wait to see you again soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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