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Norm Reeves Honda Superstore Irvine

Irvine, CA

4.4
2,392 Reviews

16 Auto Center Dr

Irvine, CA

92618

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Showing 2,392 reviews

September 04, 2016

Process was easy. Went in earlier this week to purchase a new car and Orlando quickly sat me down along with my mother and friend. We went in and he did everything he c More

by Nelson Lacambra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Orogo
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Nelson, It's a great pleasure to read about the wonderful experience you had with Orlando. He's an all-star and it's no surprise that he provided you and your family with a great experience. We'll be sure to share your positive comments with him and the rest of our team. Congrats on your new Civic and we look forward to seeing you at your first service appointment! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 04, 2016

I bought a used BMW Z4 Friendly People all around and I liked the way Honda handle my case. Thanks a lot Honda I'm pretty sure I'll recommend your dealership to my friends More

by Seyed M Shahrokni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Abdel, Sebastian Kavoosi
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Seyed, Please know how much we appreciate this positive review and would like to congratulate you on your pre-owned BMW. We look forward to serving you and your friends again soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 03, 2016

Poor Customer Satisfaction Drove 80 miles twice to dealer to be told the vehicle I wanted was sold as soon as I pulled up my pre-approved offer from my lender. I was called by t More

by idramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

We're disappointed to read that the vehicle you wanted was not available when you arrived. We're always looking to grow and improve as a dealership, which is why I'd like to speak to you in further detail regarding this experience. Please contact me at your convenience. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 03, 2016

Great transaction Fast and easy no hassle fron sales to finance every one was professional experience and a pleasure to work with it had a short time schedule and they More

by Gongore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ebhabha
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're pleased to see that our team provided you with a quality and prompt car-buying experience. We hope your new vehicle is treating you well and we look forward to earning your business again in the future! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 03, 2016

Great experience at Norm Reeves Irvine Orlando did his best job to show me the car and clearly on the price. He also emailed me information and the price. Recommended! Ask for Orlando when More

by lindseyhuong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Orogo
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Lindsey, Orlando is a tremendous asset to our team here and we're very lucky to have him. We'll be sure to share these positive comments with him. Thank you for taking the time to leave this review and please don't hesitate to ask us or Orlando, should you ever have any questions. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 03, 2016

Friendly and helpful. This was a pleasant surprise in buying a car, excellent sales personel. My son was impressed with the time spent in showing him the controls. More

by Zachary
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ransom, Sebastian Kavoosi
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Zachary, It's a pleasure to see that our team provided you and your son with a quality and informative experience. Please know how much we appreciate your business and we look forward to seeing you and your son around the dealership. Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 02, 2016

Excellent Sebastian provided great service. He was very professiona and knowledgeable. I would recommend him to anyone. My son is very happy with his Honda Civ More

by MarkO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Kavoosi
Sep 06, 2016 -

Norm Reeves Honda Superstore Irvine responded

Hi Mark, Thanks for this quality review and please congratulate your son on his new Civic. We're extremely pleased to hear that Sebastian provided you with great service recently. Thank you for stopping by and please tell your son that we look forward to seeing him at his first service visit! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

September 02, 2016

Satisfied Easy process with very fair price and good service. Started on line with Brian and fooled up with final purchase with Alex. All went extremely well More

by Satisfied
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Nazer, Bryan Kerr, Sam Abdel
Sep 02, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're very pleased to read that Brian and Alex both worked together to make sure you had a quality car-buying experience. Your feedback is greatly appreciated and we look forward to working with you again in the future. Take care! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

August 31, 2016

excellent customer service/Collin We received excellent customer service. I wish the process could have taken less time, but understand the paperwork required to purchase an automobile More

by Char
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Coburn, Sam Abdel
Sep 01, 2016 -

Norm Reeves Honda Superstore Irvine responded

Dear Valued Customer, We're pleased to see you received quality service during your recent car-buying experience. We'll work to make the entire process quicker but please know that we take great pride in making sure everything is correct when sending people home in a new vehicle. Thank you for choosing us here and please let us know, should you ever have any questions, as we're always here to help! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

August 30, 2016

A painless new car purchase I highly recommend Orlando Orogo to anyone seeking to purchase a new Honda vehicle. He was thorough and explained everything in detail. Shawn Kasai More

by CaribbeanQT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Kasai, Orlando Orogo
Aug 31, 2016 -

Norm Reeves Honda Superstore Irvine responded

Orlando is a great member of our team and it's no surprise that both he and Shawn provided you with a great experience. We'll be sure to share your positive comments with them and the rest of our team. We'd like to congratulate you on your new Honda and hope to see you around the dealership again soon! Gary Hensley Customer Relations Director Norm Reeves Automotive Irvine CA ghensley@normreevesirvine.com 949-830-7300 x375

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