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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,214 Reviews
Call Service Center (800) 306-6472

1,214 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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October 29, 2024

Always great service at Norm Reeves Honda, everyone is always honest, friendly, and sincere. I’ll continue to have my CRV serviced there. More

by Jim@Jim-Flaherty.Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We really appreciate your loyalty to our service center, Jim! This makes us feel good and that we're staying on track for quality service. Thanks so much, and we can't wait to work on your Honda CR-V again!

October 29, 2024

Service was great and quick as expected, John was a nice guy and helpful too More

by Steven Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We aim to provide satisfying service to our customers, and we're glad that we delivered, Steven! Thanks for the positive feedback on your visit and John's performance. We hope to see you in the future for another appointment!

October 29, 2024

The service was average . I had an appointment but they treated me like a walk-in. So making an appointment feels pointless. One time was recommended brake-fluid. The next t More

by Thoang714184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivette Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Hello Thoang714184, We’re disappointed that you are discouraged from visiting our dealership for a service call for your car in the future. We understand your frustration at not receiving priority over the walk-ins, and we will be addressing this issue with our service team as well as the inconsistencies in service recommendations. If you're interested, please reach out to me at 714-861-4200. Thank you. -Paul Conant

October 28, 2024

Clean facility, friendly faces, and reasonable prices make this shop as my go to place. More

by Senna729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're so thrilled that you've made our dealership your go-to place, Senna729! Thanks for all the compliments on our service center and your Honda service visit. See you next time!

October 28, 2024

Exceptional service, knowledgeable staff, and kept me informed throughout my service process. Overall great dealership. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're pleased that you've been satisfied with your service for your Honda, Victor! That's great that you were informed during your service visit. Thanks for letting us know, and we hope to work with you in the future!

October 28, 2024

Went in to get service done. They did absolutely nothing and gave me a very silly answer when I told them what I needed to be done to the vehicle More

by richeyjulian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Viviana Saenz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're disappointed that your service visit for your Honda wasn't up to your expectations, richeyjulian. We'd like to learn more about the issues you faced so that we can iron them out and make sure that you and other customers are getting a five-star experience during your service visit. If you're interested, please reach out to me at 714-861-4200. Thank you. - Paul Conant

October 27, 2024

Honestly , just wasn’t feeling his vibe. Made the experience very low vibrational. Wasn’t a big help with making the famous Norm Reeves a 3rd place as people would say. I usually deal with s More

by Brandenbeatboy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Einck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We value your feedback on your service visit for your Honda, Brandenbeatboy. To resolve any outstanding issues, we'd like to learn more about it. That way, we can offer a five-star experience to you and other customers in the future. If you're interested, please reach out to me at 714-861-4200. Thank you. - Paul Conant

October 27, 2024

I was traveling and needed service on my 2024 CRV. Clayton was a superstar of service management and had me back on the road in no time. More

by Cwhisonant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're glad to hear that Clayton was a service superstar, Cwhisonant! Please let us know what we can do to make your next visit for your 2024 Honda CR-V a five-star experience. Thanks so much, and stay safe on the road!

October 27, 2024

Son muy atentos siempre tratan de ayudarte en todo el tiempo de espera es minima y benito es muy amable More

by Adolfo01283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Abarca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

¡Nos alegra mucho que hayas quedado satisfecho con tu visita de servicio para tu Honda, Adolfo! Gracias por visitarnos y por tus amables palabras hacia Benito. ¡Nos vemos en tu próxima cita de servicio!

October 26, 2024

Excellent customer service Hopefully the two recalls issues can be fixed quickly when the necessary parts are available. More

by jbovay0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're glad to hear it, jbovay0! We will contact you when the parts for your recalls are available. Thanks so much for your patience, and we will see you at your follow-up appointment!

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