Norm Reeves Honda Superstore - Huntington

Brought my first Honda, and I am glad to purchase it at Norm Reeves in HB. I would highly recommend anyone who's purchasing a car, and seek out David Casnave. He's very professional and friendly, and will Norm Reeves in HB. I would highly recommend anyone who's purchasing a car, and seek out David Casnave. He's very professional and friendly, and will do his best to make you happy with your purchase... not pushy like most car salesman. More

They were not too pushy or annoying... It was a very pleasant experience and my car is so awesome! I love my new 2013 Civic! pleasant experience and my car is so awesome! I love my new 2013 Civic! More

Usually get my '08 Fit serviced at Weseloh Honda, so this was my first time at Norm Reeves'. First of all, it was a very busy day. At first I was frustrated due to a longer than expected wait to drop this was my first time at Norm Reeves'. First of all, it was a very busy day. At first I was frustrated due to a longer than expected wait to drop off my vehicle, and that no one greeted me or any of the three other people in front of me. Things turned around when I was helped by Benito. He could see that I was agitated and apologise profusely for the wait. Benito quickly got my appointment started and had me out the door in just a few minutes with friendly service that I was thankful for. Service to my vehicle was completed more quickly than I had anticipated, and Ben (who apparently took over for Benito) called with an update on my car, and offered some low pressure suggestions about other items that I should attend to. When I came to pick up my car, Ben was very friendly and apologized for how busy it had been earlier. All in all I had a great experience. It's outside of my regular neighborhood, but I wouldn't hesitate to return. More

I went in for an oil change on my 08 Civic and walked out with a '12 Civic Si. David was a superior customer oriented salesman. All the salesmen were actually giving him gruff about chatting with a "beach with a '12 Civic Si. David was a superior customer oriented salesman. All the salesmen were actually giving him gruff about chatting with a "beach bum" coming in for an oil change. Well, he made the sale and I would recommend him to anyone considering a Honda! More

Guillermo is the most helpful, friendliest person I have ever dealt with at a dealership.. I've already sent a few of my friends over to go see him for parts for their Honda... =) ever dealt with at a dealership.. I've already sent a few of my friends over to go see him for parts for their Honda... =) More

I went in for parts Tech Tang was very helpful excellent service, very knowledgeable he even offer to install the part id just bought. I would recommend this dealer to other. service, very knowledgeable he even offer to install the part id just bought. I would recommend this dealer to other. More

After going to a handful of dealerships in my area (Los Angeles), Norm Reeves Honda Superstore in Huntington Beach was a breath of fresh air. I know that I couldn't have had a better experience anywhere e Angeles), Norm Reeves Honda Superstore in Huntington Beach was a breath of fresh air. I know that I couldn't have had a better experience anywhere else and will make the drive every time to deal with a group of people I found to be honest, down to earth, and truly cared about making my car buying experience a good one. I was done with my paperwork in only a couple of hours and was quickly able to settle on a price that I'm still happy with. It's nice to know that car buying doesn't have to be as daunting as many other dealerships still make it. Thanks again to the great team at Norm Reeves Honda Superstore in Huntington Beach! I'll definitely be back again!!! More

Here is an email I sent to the GM explaining my worst purchasing experience ever... ::: Mr. Conant, I wanted to share my recent experience at your dealership as I attempted to lease a 2012 Pil purchasing experience ever... ::: Mr. Conant, I wanted to share my recent experience at your dealership as I attempted to lease a 2012 Pilot – Touring model this past weekend. After making several attempts at other dealerships to find a particular color combination for my wife, I was happy to hear on Friday, July 6th, that you could get the Pilot Touring in white/gray from your Cerritos store. The lease terms were agreed to over the phone through your sales rep, Riz Valdez. I arrived at your store around 1pm to finalize the deal. After completing the paperwork and running my credit, Riz informed me that my score was “tier 2” and so the payment would be $50 more per month. I explained this wouldn’t be acceptable and that your competitor, Honda World, had agreed to doing the deal at the terms I was requesting from you guys. He asked me if they had run my credit and I said yes. Riz took this info to his manager, only to return and tell me that Honda World had “lied” to me, and that they never ran my credit so wouldn't have known that they could do the deal. I asked how he could know this and he gave me the credit score paperwork where it showed a few recent inquiries where I had shopped. Embarrassingly, right there on the paperwork was a hit from Honda World, who had indeed checked my credit. To tell you the truth, it felt as though I (not just Honda World) was being accused of telling the “lie” and bluffing that your competitor had agreed on the deal I was asking you guys for. Riz returned to his manager (Bryant Lee I believe) and returned with an apology and agreement that you guys would accept the terms I was willing to pay. Stuff happens, right? Done deal, fantastic! Fast forward several hours. Paperwork is done. Riz is off to secure the car from your Cerritos store. I run home to pick up my wife, then return to your store to take home our new Pilot. Pilot arrives, we are excited. We get the rundown on the navigation, etc., do the quick walk around and we’re off with our new Pilot! Arriving home, I walk up to the Pilot as my wife is still in the car, only to notice a small dent above the gas door. My stomach sinks and I immediately call Riz to tell him about the problem. Riz calls the manager, Kevin Avena, to see what we can do. Riz then calls me back to let me know that I can just bring it in the next day and we’ll see what can be done. Not wanting to keep the car long, and especially overnight, before getting to a solution, I immediately drove the Pilot back to your store. After reviewing everything, Kevin couldn’t have handled it better. I explained that my first wish would be to just get another identical car. Kevin then went to check inventory and came back with great news. He was willing to void this transaction and get me into the identical car since they had one coming into the Cerritos store within a couple days, likely Sunday July 8th. Perfect, I had no problem waiting a couple days to get this right. I asked Riz to double and triple check that this Pilot in transit was the exact same color, model, everything. I have also learned through this purchase experience how difficult it can be to do dealer trades. I questioned Kevin on this and he assured me that given the circumstances, he would make sure the car was allocated to me no matter what. That even if he had to send me over to Cerritos to do the same deal with his buddy there, that this was going to happen. The car was mine! Kevin promised to give me a call the next day, Saturday July 7th. Fast forward to Saturday July 7th. No phone call from Kevin or Riz. I finally call at 4:30pm and get Riz on the phone. Riz was great, assuring me that it’s all being handled and that the car has been allocated to me. The car is mine. He just had to find out when exactly it would be delivered. Perfect. Or at least it was until the next call back from Riz just a few minutes later. Riz informed me that they could not get the car. It had never entered California and therefore it got allocated to another dealership outside the state...or some excuse to this nature. Even worse, it would be a month or even months before you got this exact car in your store. I honestly didn’t know what to say. I asked Riz to put Frank on the phone which he did. Upset, I tried to understand how this happened. I could tell Frank grew frustrated as I grew more and more upset. He began to tell me that he never told me that the car in transit was allocated to me, or that it was a done deal getting the car. I then asked Frank about getting the original car fixed. He seemed happy I was open to this. If you guys could get it back to new, I’m would be happy to keep that one. Not me first choice, but definitely my second choice. Frank told me he wanted to make 100% sure the car could be fixed right, so he would have to speak with the body shop guy first thing Monday morning. I also would want to see the repair before re-purchasing the car. Fair enough. Maybe 10 minutes later, I get a call back from Riz. Riz proceeds to tell me that Frank is very sorry, but my Pilot (with the dent) was sold already that day! Yes, that's right. You guys sold the Pilot with the dent before letting me know that the Pilot in transit was not happening. I’m left without the Pilot or any options. I'm screwed. Paul, I’m sure this is not even close to the way you typically handle your business, or at least I hope not. How is it that given the many unfortunate events throughout this transaction, that your managers did not bend over backwards to communicate with me and stay on top of this deal? How did the Pilot (with the dent) get sold before making 100% sure that the Pilot in transit was definitely coming to the Cerritos store? How did I get treated this way? Ironically enough, Riz mentioned how Honda World doesn’t have the "integrity" that Norm Reeves Honda has. Some background and a long story short, Honda World told me they had the vehicle I wanted on their lot. They didn’t and instead tried to sell me a different color. As these events at your store unraveled, it was very disappointing to me that both Riz and Frank all of a sudden had very short memories. Neither could recall that they sent me home Saturday feeling very assured and happy that I had another identical vehicle coming in a couple days. If this wasn’t the case, then I certainly wouldn’t have voided the original deal. It took me literally days of shopping to get the exact car at the exact deal I wanted. While it would have been my second preference, I would have wanted the dent fixed if that’s the best we could have done. I was never given this opportunity. Why not? Integrity is more than a word on a brochure, website, or mission statement. Integrity is something you must live. As deals go bad and unfortunate things start to snowball, which we all know they do from time to time, integrity is put to the test. I hope you can further teach this to your staff, and learn it in your business. As you might imagine, my wife is heartbroken and I've never had a worse experience as a customer. Ever. I asked Frank to have you give me a call. Perhaps you didn't get the message? I would welcome a phone call from you if you care to. ;;; More

We visited this dealership to see a car listed on the website. The salesman (Riz) that rode along with us in the test drive was super gracious. He did what he could to help us out when we went back int website. The salesman (Riz) that rode along with us in the test drive was super gracious. He did what he could to help us out when we went back into the office. He was the only positive about our visit. I had a financing set through my credit union and was ready to buy a car that night if the price was right. The car was a six years old, reeked of cigarette smoke (masked by air freshener), had almost 100K miles, and was not a Honda. Despite all that, we figured we may be able to save $ and compromise if the price was right - since it was the make and model we were shopping for. After we put in our initial offer, which I expected them to counter, Bryant Lee (general sales manager) emerged out of his office with our sales guy. The first words were not "hello" or "nice to meet you." Rather, he stated, "I guess you folks didn't come here to buy a car tonight" in an incredibly patronizing tone. He indicated we needed to pay sticker (totally not worth for a car like that) and was very "smart" in all his responses. For example, I told him the car smelled like smoke and he asked if I felt the smell was worth three thousand dollars. He's the type of personality I typically associate with used car salesmen: arrogant and pushy. I don't go to a car dealership to feel small or to overpay, so we left without purchasing the car and with the sentiment that Norm Reeves Honda Superstore was less than super. We bought a car yesterday from another dealership ... the same make/model but 2 years newer, w/certified w/warranty, 60,000 less miles, and no odor. We paid more than what we offered at Norm Reeves Honda but both the vehicle and customer service at Desert Toyota were worth it. Norm Reeves has since dropped the price (yet again) on the vehicle. It's approximately a thousand dollars above my starting offer. With its odor and rude sales managers, I imagine the vehicle has been a hard sell. There are other dealerships that will treat you like a customer and in which you can pay less. You needn't go to Norm Reeve's "Super" store. More

Purchased a Honda after driving from the Valley to Huntington Beach. The car quit running 2 DAYS later......needed a transmission and axle. Then the car had to go back a second time for more expensi Huntington Beach. The car quit running 2 DAYS later......needed a transmission and axle. Then the car had to go back a second time for more expensive repairs. Did not expect to purchase a car of this quality from a Honda dealer who you would think would want to have repeat business and maintain the reputation of Honda. I would never recommend them for anything.....at all. More