Norm Reeves Honda Superstore - Huntington

We visited this dealership to see a car listed on the website. The salesman (Riz) that rode along with us in the test drive was super gracious. He did what he could to help us out when we went back int website. The salesman (Riz) that rode along with us in the test drive was super gracious. He did what he could to help us out when we went back into the office. He was the only positive about our visit. I had a financing set through my credit union and was ready to buy a car that night if the price was right. The car was a six years old, reeked of cigarette smoke (masked by air freshener), had almost 100K miles, and was not a Honda. Despite all that, we figured we may be able to save $ and compromise if the price was right - since it was the make and model we were shopping for. After we put in our initial offer, which I expected them to counter, Bryant Lee (general sales manager) emerged out of his office with our sales guy. The first words were not "hello" or "nice to meet you." Rather, he stated, "I guess you folks didn't come here to buy a car tonight" in an incredibly patronizing tone. He indicated we needed to pay sticker (totally not worth for a car like that) and was very "smart" in all his responses. For example, I told him the car smelled like smoke and he asked if I felt the smell was worth three thousand dollars. He's the type of personality I typically associate with used car salesmen: arrogant and pushy. I don't go to a car dealership to feel small or to overpay, so we left without purchasing the car and with the sentiment that Norm Reeves Honda Superstore was less than super. We bought a car yesterday from another dealership ... the same make/model but 2 years newer, w/certified w/warranty, 60,000 less miles, and no odor. We paid more than what we offered at Norm Reeves Honda but both the vehicle and customer service at Desert Toyota were worth it. Norm Reeves has since dropped the price (yet again) on the vehicle. It's approximately a thousand dollars above my starting offer. With its odor and rude sales managers, I imagine the vehicle has been a hard sell. There are other dealerships that will treat you like a customer and in which you can pay less. You needn't go to Norm Reeve's "Super" store. More

Purchased a Honda after driving from the Valley to Huntington Beach. The car quit running 2 DAYS later......needed a transmission and axle. Then the car had to go back a second time for more expensi Huntington Beach. The car quit running 2 DAYS later......needed a transmission and axle. Then the car had to go back a second time for more expensive repairs. Did not expect to purchase a car of this quality from a Honda dealer who you would think would want to have repeat business and maintain the reputation of Honda. I would never recommend them for anything.....at all. More

This is the worst Honda dealership in Southern California! There is a Persian sales guy who goes by "Frank" and he was the most rude and obnoxious individual that I have encountered in the car California! There is a Persian sales guy who goes by "Frank" and he was the most rude and obnoxious individual that I have encountered in the car business. He lied to me on the phone stating he had the exact car I was looking for but he wouldn't tell me the interior color. He is telling me to just come down because the car is here. When I start to question him about the interior color because I don't want to waste my time driving there if its not the car im looking for he gets rude and says "why does the interior color matter?" I couldn't believe he would ask such a stupid question and on top of that be extremely rude about it. When I start to tell him that color and interior are important to me he states that I am pathetic and that he doesn't want to talk to me. He hung up on me and 20 minutes later a manager calls back apologizing for "Franks" behavior and tells me that they DO NOT have the car I want in their inventory. I told him that he needs to teach "Frank" basic phone etiquette and give him an attitude check because if he continues this way he is going to give more people a bad impression of this dealership. All the manger can say is "Frank is new here". Being new in the business does not justify the way Frank treated me. I will never step foot in this dealership and I will make sure to tell anyone in the market for a new Honda to STAY AWAY. Lets just say Hardin Honda earned my business because they believe in telling the truth from the start and don't play any games. I got a phenomenal deal on a 2012 accord which im sure Norm Reeves wouldn't even try to match. TEACH YOUR SALES STAFF SOME CUSTOMER SERVICE AND MAYBE YOU WILL GAIN A BETTER REPUTATION!! ITS NOT THAT DIFFICULT PEOPLE!!! More

This is my 3rd car bought from this dealership. Really This is my 3rd car bought from this dealership. Really enjoyed the friendly and no-pressure environment to buy a new Accord. Larry & Jeff were very This is my 3rd car bought from this dealership. Really enjoyed the friendly and no-pressure environment to buy a new Accord. Larry & Jeff were very helpful with patience to work with us and timely informed us when the car we ordered was available for pick-up. It's very pleasant to work with Larry & Jeff. Appreciated their courteous and professionalism. More

Jonathan Miyahara is a no-pressure, honest and ethical sales person (I know you didn't think they existed right?) This was an amazing experience. I got the best deal ever and didn't have to haggle. Joh sales person (I know you didn't think they existed right?) This was an amazing experience. I got the best deal ever and didn't have to haggle. Johnny gave me all the information I needed to make and informed decision. I felt like he was my advocate the entire time - I never felt pressured. Thee was no B.S. Just professional informational selling. I got an incredible deal with no money down and very affordable payments. I cannot say enough about the team at Norm Reeves. Bryant in finance was another great guy - laid back, professional and enjoyable to deal wtih. Tony gave us the car and demonstrated all the features and the manager came out and said "thank you" for the purchase. Also, know that not all dealerships are the same. I can't speak for other Honda dealers, but I can say that Norm Reeves Honda in Huntington Beach and Jonathan Miyahara. There is so much value to me in working with an honest salesperson. It's priceless. Even if you could get a cheaper deal somewhere else(which I doubt, because these guys are here to please), it wouldn't be worth it if you had to haggle for hours. My time is valuable and I apprecaite people who respect it. Many thanks to the people at Norm Reeves and especially to Jonathan Miyahara who made me a believer that there are still good, honest, ethical people in the car industry. More

I purchased Accord from Herb, and he was friendly and helpful. I would recommend him to others. Also, Rich in Finance office was very helpful, too. He pointed out Graduate Program that I might be eligib helpful. I would recommend him to others. Also, Rich in Finance office was very helpful, too. He pointed out Graduate Program that I might be eligible to get. My experience in this dealer was far better than other Honda dealers that I have been to. Get your Honda here from Herb and Rich. More

The Best dealer experience I have had ever, I've been buying cars for 30 plus years and I have never had such great service. The best part was the pricing. It was half the price of another local dealer buying cars for 30 plus years and I have never had such great service. The best part was the pricing. It was half the price of another local dealer on not only one item but several (VTEC repair, brakes etc.). The smog check found a problem with the VTEC system even though the car passed all emission specs. So I took it to 3 independents and they all recommended taking it to a dealer. I want the world to know that a dealer exists that gives Super great service and prices. Even the parts department was extremely knowledgable and helpful (I replaced the front motor mount myself) Ken Otsubo More