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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,207 Reviews

2,207 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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February 11, 2025

Service writer was knowledgeable, wait was reasonable. Would have appreciated a working coffee/refreshment center. More

by barryalankogen
Recommend Dealer
Yes
Employees Worked With
Leo
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Feb 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear that you were satisfied with your latest Honda service visit, Barry! We appreciate your feedback on our refreshments as well and take your comments into consideration. Thank you, and we'll see you next time!

February 11, 2025

Quick service and very helpful, I was able to get everything done that I needed More

by Breanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

So, your car to-do list is complete, Breanna! We're happy that we could check off all the tasks your Honda needed and in a timely manner. If you're ever in a hurry and need routine maintenance, we also have Express Service. Thanks so much!

February 11, 2025

Always convince you to spend money for thing that you don’t need for vehicle More

by info3298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor service department
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we prioritize customer satisfaction, we'd like to learn more about your Honda service visit. That way, we can go over the costs and make sure that it was transparent. We exclusively use OEM parts instead of aftermarket parts to ensure that your car performs as well as it did on day one. Remember, too, that you can review our service specials to save more on necessary maintenance and repairs. If you have any more concerns, please feel free to reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 11, 2025

Great service was provided and George was very helpful with taking care of my car. More

by rashimereswafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

There's no other way than to provide quality service to customers like you! Your glowing review will make George happy, and remember that you can request him next time. Thanks so much!

February 11, 2025

Julie was super friendly and helpful. I would gladly have her help me every time I come back. More

by soleseller33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to read! Julie will be thrilled and be happy to support you during your next Honda service visit. Thanks so much, and we hope to see you soon!

February 11, 2025

My car was serviced however, the dealership does not offer Uber or a method of transportation to avoid waiting at the dealership. They do not offer a complimentary car wash, which I’m not sure if i was More

by yescicacastillo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback will be taken to heart. We understand it can be frustrating to wait at the dealership without any complimentary transportation or a car wash after service is complete. These issues will be addressed with our service team to serve you better. If you'd like to discuss this with a representative, we're here to hear you out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 11, 2025

I receive quick convenient appointment. I like the comfort and cleanliness of the lobby area. More

by wendela17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We want you to feel comfortable for as long as you wait at our dealership--even if it's for less than an hour! Thanks for the compliments, and thanks for stopping by. Feel free to use our online scheduling to make your next appointment.

February 11, 2025

Julie Canales was great as well as Geo tech they always take care of me . More

by teriescobar05125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's our job--to take care of our customers when it comes to their cars, Teri! It confirms we're doing the right thing when we receive praise for employees like Julie. Thank you for coming by, and remember to review our service specials to add more value to your visit!

February 11, 2025

I always come back because their work is always efficient and I’ve never had any problems with my car. My service advisor was very helpful and professional. I’m a very happy Honda customer More

by Yvette R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

There's only one goal--to make every one of our customers a Happy Honda customer, Yvette! We're happy that we reached that goal with you, and you've been sticking with us every since. Feel free to make your next appointment online if it's more convenient for you. Thank you!

February 11, 2025

Friendly and knowledgeable about cars we were interested in. Did best to accommodate needs and price point. More

by almaeaa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that we're your source for great cars! Our sales team members work hard to make sure they're up on all the latest Honda models. Thanks so much, and we hope that you're happy with your new car!

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