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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,087 Reviews

2,087 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 18, 2024

Fast friendly service. No upselling and no pressure to do unwanted services. Vehicle completed as promised. More

by gotoy20001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for rating your service experience 5 stars! We love to see it! We hope you're enjoying being back on the road with your vehicle. If you ever need to schedule an appointment in the future, we hope you'll take advantage of our online scheduler.

December 16, 2024

Please STOP sending me emails CONSTANTLY to lease or purchase new car. My current Honda is 22 months old with 11,000 miles. LEAVE ME ALONE OR I GO BACK TO LEXIS WHICH I PREFER ANYWAY SINCE I HAD 5 O More

by pat.connors2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina service dept
Dec 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Pat. We're glad you had a positive service visit with Christina. We're sorry for the emails, please reach out to us directly if you need help with this. Our team can provide guidance.

December 15, 2024

Bad service with the guy Mike and I don't know their last name. They don't do nothing. What my car is set when I get it angry, an upset. That's what I do something with my car, but they don't work good enoug More

by michellepernormass262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to find out more about your service visit for your Honda, Michelle. This is a good opportunity to see what issues we can resolve so that you and other customers will enjoy five-star service. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 14, 2024

It was your day for Xmas lunch , so he got me in n out quickly .Was a good thing! More

by Redhead
Recommend Dealer
Yes
Employees Worked With
Romeo (sp?)
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Service should be thorough yet speedy! We're glad that is what our service department delivered to you. If you need an appointment in the future, feel free to schedule it online. Thank you!

December 14, 2024

Muy bueno el servicio, siempre me agusto con el tratamiento y la atención que me dieron More

by miriamlilianac11477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Nos alegra saber que recibiste el trato que merecías cuando trajiste tu Honda para servicio, Miriam! Gracias por confiar en nosotros, y aquí estaremos cuando nos necesites nuevamente.

December 13, 2024

Me gusta es recomendable ir ahí para un buen servicio sobre todo tienen muy buen personal More

by Claudiacorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to see your review of your service visit for your Honda, Claudia! We'd love to hear more details about your visit so that we can improve the areas that you felt were lacking. Thank you, and we hope to hear from you soon!

December 13, 2024

I Had fantastic experience at Norm Reeves Honda Cerritos . They are my go to service for my Honda Odessy maintenance needs.” More

by johannacarmina044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Moran
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you and your Honda Odyssey received the treatment that you deserved, Johanna! Thanks for the positive feedback! If you want to know what service is next on the table, the maintenance schedule found online or in your owner's manual.

December 13, 2024

I waited over the time estimated for an oil change, the said 1 1/2 half to 2 hours at most. I waited 2 hours and 40 min. I saw that my car had been parked outside but no one had let me know my car was read More

by ellicxs212164
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We will address these delays with our service team to ensure that you and other customers will receive their cars back from service in a timely manner. We appreciate you bringing this matter to our attention. If you choose to return, we hope to provide you with a five-star service experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 13, 2024

Very unhappy with the customer service and how all the dashboard configurations were all messed up when I picked my car up More

by fayesteadman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback is valuable, Faye, and we understand your frustration in seeing your dashboard reconfigured. Thanks for letting us know, and we will address this with our service team. Please contact us if you have any further concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 13, 2024

Muy satisfactorio 10 de 10 muchas felicidades al muchacho por atender muy bien que siga adelante eso nos tiene alegres a los clientes 🫶🏻 More

by omar bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braulio lazcano
Dec 16, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Wow, una reseña perfecta de 10/10, Omar! No podríamos estar más felices de saber que tu experiencia fue fantástica. Gracias por tu apoyo, y estamos ansiosos por darte la bienvenida nuevamente.

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