Norm Reeves Honda Superstore Cerritos - Service Center

The people in this dealership are very helpful, communicative, and very caring when it comes to your vehicle communicative, and very caring when it comes to your vehicle More

The staff was welcoming, professional and personable upon arrival. He was very attentive and friendly during the whole process. arrival. He was very attentive and friendly during the whole process. More

I am disappointed by Norm Reeves Honda’s Service. I took my car in to be serviced on a Monday. I had an appointment for 10:20 AM. I arrived at 10:05am but was unable to speak to someone/ check in unt I took my car in to be serviced on a Monday. I had an appointment for 10:20 AM. I arrived at 10:05am but was unable to speak to someone/ check in until after my appointment time. I told the service person that I was going to wait for my car and that if there were any issues with my car to call or text me in advance so that I can determine whether or not I wanted to pay for any additional issues with my car. I waited until 2 PM and then received a text message saying that my car was ready. I paid for my car I left and within 10 minutes I received a text message noting issues that I should have repaired. Items which I would have taken care of had I known about them before I picked my car up. Now I have to return to Norm Reeves to get these items taken care when they should have already been addressed and taken care of during my initial visit. Now, I have to take more time out of my schedule to take my car up back to Norm Reeves. Now I have to have someone pick me up and now I have to leave my car for another four maybe more hours to have the things that should have been taken care of already, completed. I’m very disappointed and frustrated. More

Fast service and communicated well the entire service process. Would highly recommend Honda of Cerritos. process. Would highly recommend Honda of Cerritos. More

Great team, great experience, I loved the fact that didn’t feel pressured to do anything I didn’t want to. They had my car ready in a timely manner. didn’t feel pressured to do anything I didn’t want to. They had my car ready in a timely manner. More

Very professional. Oscar was awesome. He listened my needs and concerns and any questions I had. Oscar was awesome. He listened my needs and concerns and any questions I had. More

Prompt professional friendly service thank you iam complete satisfied ready to comeback and do more complete satisfied ready to comeback and do more More

Appt are easy to make- all are helpful. Everyone says hello and are very welcoming Everyone says hello and are very welcoming More

Quick service. Polite, patient, and helpful staff who answered all my questions. I feel they are honest and advise me, but no pressure to do maintenance that can Polite, patient, and helpful staff who answered all my questions. I feel they are honest and advise me, but no pressure to do maintenance that can be done at the next visit. More

This was my first time at the Cerritos location. Upon arriving, I was seen quickly and received speedy, friendly, and courteous service. Upon arriving, I was seen quickly and received speedy, friendly, and courteous service. More