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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,087 Reviews

2,087 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 29, 2024

Very busy, sloppy work. I’m been coming here since 1998 and it makes me sad to think I have to go somewhere else. I’m just not satisfied. More

by allou72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t think I’ve worked with any of these people.
Dec 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear that you were disappointed by your recent experience. I'd like to discuss what happened with you in more depth and identify a potential solution. Please reach out at your earliest convenience. Thank you, and we hope to regain your trust. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 27, 2024

On time for the service and accommodating. You can refer them for their good service. More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Mary Ann, we appreciate this feedback on your service visit! Our service team takes pride in keeping your vehicle in top shape. We’re glad we could make the process smooth and efficient for you!

December 26, 2024

Good service. That could be excelente if less time is taking to call the customer after service has done. Thank you. More

by refenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Dec 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for rating us 5 stars. We appreciate your feedback, as customer reviews like yours help us know what we're doing well and how we can improve. We hope to welcome you back in the future.

December 26, 2024

I have bought several cars from this dealership in the pass, plus I always bring my vehicles here for service. That’s why it was a no-brainer to come back to purchase my 2025 honda civic More

by rhitcoder2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
Dec 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on the new Honda Civic! We hope that you'll enjoy it for many miles to come. It's been a pleasure to assist you with multiple purchases and we're lucky to have you as a loyal customer.

December 24, 2024

2 stars for fast service. I mentioned that I’d recently got new tires and the low tire pressure alert has been on ever since. The alert seemed to be cleared when I picked up More

by K.Larsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
Dec 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we appreciate you sharing your feedback in regards to your recent service. I'm sorry to hear about your tire pressure light and would like to discuss this with you further to ensure you're satisfied. Please call or email me at your earliest convenience so that we can get this sorted. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 24, 2024

Trevor and his team are the BEST! He never fail to deliver . Excellence service! Wishing you all the fun and good health this Christmas. Merry Christmas and Joyous Prosperous New Yea More

by Dezpos1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Dec 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Happy holidays and new year to you too! We appreciate this feedback for Trevor and his team so much - we know your rating will bring smiles to their faces this holiday season. Thank you for being part of our Norm Reeves family and we look forward to delivering exceptional service for you and all our customers in 2025.

December 24, 2024

It would be better if you start the car wash again. You used to have it before the pandemic. Other dealers have it back long time ago More

by Rigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Rigo. Thanks for sharing your feedback with our team. We will keep this in mind for the future, as we always want to make life easier for our customers. Thanks once again.

December 23, 2024

Got great service as always. Julie made sure everything was taken care of. Thank you More

by alohajoe. Seiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! Nothing makes us happier than ensuring our customers leave with a smile. We’re always here to help keep your vehicle running smoothly!

December 23, 2024

I need help to register the apps on my cell phone, you don't want to help me, they tell me that every time I need something I have to go personally to Honda More

by Azael.ortiz911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Montoya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel y amir
Dec 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we value your feedback and would like to learn more about your experience. Please reach out to me at your earliest convenience to provide more details and identify a resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 21, 2024

Very good service. Job completed on time. Friendly helpful staff. I am very satisfied. Thanks More

by tslick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Dec 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, we're so glad you were satisfied by your experience with us! Your happiness is our priority.

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