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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,209 Reviews

2,209 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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February 20, 2025

Despite the amount of people being served at this service center the workers moved about smoothly and it was not chaotic. More

by MsRgln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo
Feb 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're a well-oiled machine much like your Honda! We appreciate you noticing our performance and happy that you benefitted from it. Feel free to schedule your next appointment online--it's as smooth and convenient as you'd expect. Thank you!

February 20, 2025

I was very satisfied with the servicing of my vehicle, i will continue to return to ruben marquez for the excellent service he provided More

by andypalma471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RUBEN MARQUEZ
Feb 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Our goal is to make sure that you're satisfied with the service that your Honda receives, Andy. It makes us so happy to read your review about your experience with Ruben! We appreciate it and look forward to seeing you again. Make sure that you review our service specials before your next visit. Thank you!

February 19, 2025

I thought everything was taken care of on my visit however, I received an email a few days later asking me to schedule an appointment to finish up the work done. I was confused so called dealership & More

by rjcd80
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service employee
Feb 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We will have to look into this further to see what other services your Honda required. Thanks for bringing this to our attention. Please reach out when you get a chance so we can resolve any outstanding issues. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 18, 2025

Advispr have no excellent customer service. He is rude. Not answering 2 calls. I just want to check about the status of my car coz im in the mall for almost 4 hours and i am with my 85 year old More

by cabebe.mark..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello Mark, We appreciate you bringing this matter regarding the dealings you've had with our service team. We understand your frustration in the delays and will be addressing our service team to ensure that loyal customers like you receive quality service. If you'd like to discuss this in further detail, please be sure to reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 18, 2025

Service was fast, and George was thorough when dealing with me and my car. I did not feel like he was trying to oversell me. More

by mariaais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'll have to thank George for the quality service he performed on your Honda, Maria! Speedy service is our goal, and we're excited to reach it. Thanks so much, and we hope to see you again!

February 18, 2025

Nice service. I recommend for everyone. Oil change price less than others. Only problem for makes Appoitment. More

by vishwaghule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the recommendations! We're also happy that you could get an oil change for your Honda at a reasonable price. They're so important for successfully driving your car. Thanks so much!

February 18, 2025

Everyone I was in contact with was very friendly and helpful and informative. Wish you had a van to take you home and back More

by claudiajbriiinkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's a good idea, Claudia, and we will consider this for the future! We appreciate your glowing words about your experience and hope to see you at a future appointment. Feel free to schedule it online. Thank you!

February 18, 2025

Getting my car serviced here is always easy. Appointments are easy to make and I never have to wait too long. More

by austinsstuff922494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only work with service department
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Service for your Honda should be easy, Austin! We're delighted that you have had such satisfying experiences and look forward to serving you again. Remember, too, that we have service specials that you can enjoy. Thank you!

February 17, 2025

I’m satisfied with the overall experience at Norm Reeves Honda Superstore in Cerritos. Javier Pena was very helpful. More

by thompsonn7114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena Service department
Feb 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your satisfaction is our priority! We're glad that was demonstrated to you through Javier's performance. If you'd like to request him again, please feel free to ask. Thank you!

February 17, 2025

Went in for a recall staff was very prompt and helpful. Easy check in and easy check out More

by yelhsacruzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas - Service
Feb 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Prioritizing recall repairs can ensure that you stay safe in your Honda. We're pleased that the repairs went so well and were speedily yet efficiently done. Thanks for putting your trust in us, and feel free to schedule your next service appointment online!

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