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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,277 Reviews

2,277 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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March 28, 2025

fast, not too long of a wait, very nice staff jonathan was very attentive and friendly/nice. stayed the entire progress of my oil change, More

by annettey1235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jonathan romero
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Annette, thanks for sharing your experience with us! We’re happy that Jonathan Romero made your oil change visit efficient and comfortable. It’s our pleasure to serve you, and please check out our service specials in the future.

March 28, 2025

Friendly, professional and well informed employees. Ease of obtaining appointments. Joseph Vargas explained all services and answered all of my questions. More

by Ajoneslkwd4
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Service Department.
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, thanks for taking the time to share your experience with us. We’re pleased to hear that Joseph Vargas provided all the details you needed and made scheduling your appointment a breeze. We look forward to serving you again whenever the need arises.

March 28, 2025

oil change #1 = someone scratched my car and they helped me paint a little over it.. does not look the same 😍😍😍😍 oils change #2 = screws came off and the bottom of my car came off 😍😍😍😍 fixed for More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
they know who they are and Sabrina is aware
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It is important to us that all customers receive the top-notch care they deserve, and we are concerned by your review. Please reach out to me directly so we can learn more and discuss a potential resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 28, 2025

Great customer service. Appreciate Joseph he was very helpful . Making services easy and quick. Thanks More

by jessicareyess562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph V
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Mar 31, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind review, Jessica! We’re glad that Joseph made your service visit smooth. We truly appreciate your feedback and hope to make your next visit just as easy and quick.

March 27, 2025

Terrible service advisor Kept my CRV for recall rpaie for 3 hours and didn’t even took the car inside. Very rudely asked me to ignore my scheduled appointment and I took my car back. Don’t even go there More

by ramu__miryala
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 28, 2025 -

Norm Reeves Honda Superstore Cerritos responded

It's concerning to see your review, as this does not sound like the experience we strive for. Customer satisfaction is important to us, and we'd like to speak with you further so we can make things right. Please contact me at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 26, 2025

This place gave me exceptional service with great customer service. I recommend everyone to go there. More

by WILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thah Sabatier
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much! Please tell your family and friends about us - we could always use more great customers like you!

March 26, 2025

It was Good and fast service and I like it best service Good attention and More

by mdecr3871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome to hear! Thank you so much for sharing your feedback. We're glad that our commitment to timely, attentive service came through.

March 25, 2025

Good job I’ll come back when I need service. or any questions. Thank you very much More

by thinsaieraiguyesns
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We look forward to providing you with another 5-star visit next time! Thanks!

March 25, 2025

I really like it cause they’re friendly and professional and they’re honest about what your car needs More

by nancyespeicorona218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind review! We always want to deliver a top-notch experience for customers like you.

March 25, 2025

Fast and reliable service. Vehicle completed in a reasonable amount of time. Would recommend to friends and family More

by mbarb13454334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star review and kind recommendation! We look forward to assisting you, your family, and your friends for a long time to come.

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