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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,355 Reviews

2,355 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 06, 2025

No problem with dealership. .. Representative not so great. Disappointed with the interaction and definitely can be better. More

by dollsdms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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May 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're glad you've had positive experiences at our dealership, but would like to hear more about your recent interaction. Please reach out to me with more information. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 05, 2025

When I come to the service, I requested only do engine oil change with multipoint inspection. But after service paperwork mentioned that I was declined the multipoint inspection and paperwork didn't attac More

by priyantha37
Recommend Dealer
Yes
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we appreciate you taking the time to leave this positive rating and honest feedback for our business. We always want to deliver excellent service to our customers, and we always appreciate it when they share their honest thoughts with us. If you would like to talk about getting a copy of that inspection report, please reach out to our service center directly. Someone there should be able to assist you.

May 05, 2025

Bad It wasn't a good experience It wasn't a good experience bad service and bad experience bad customer service More

by diewiif
Recommend Dealer
No
Employees Worked With
Aaron Perez
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May 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey there. We're sorry to see that your recent experience wasn't what you'd hoped. We'd like to help if we can, so please reach out to me with more information. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 05, 2025

He was determined to find a solution to the issue with my 2019 Honda fit. You can see he takes customer service seriously. More

by eloisamom@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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May 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Excellent customer service + hard work + determination = a 5-star experience! 🌟 At Norm Reeves Honda Cerritos, we're all about solutions, and we're so glad Trevor found one for you. Thank you so much, and let us know if you need anything else!

May 03, 2025

He got my car processed through maintenance fast and speedy! He's very kind and efficient More

by nyomanrindu
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jonathan’s speed and kindness are exactly the service standards we strive for. We're glad he got you back on the road so quickly! Thank you so much, and we hope to serve you again someday.

May 03, 2025

They don't deliver what you ask for. . and you leave messages and no one calls you back. More

by neevamo1
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brian Ortiz and another guy last name Ortiz and Christina Ortega
Report | Print
May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry we missed your call. Your feedback is important, and we’d like to make things right. Please reach out to me so I may assist you. We appreciate the chance to earn back your trust. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 03, 2025

Worst service I got from Honda Cerritos , after oil change oil coming from dog nut More

by BIPLOB
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry to hear you’re seeing an oil leak after your recent service. We take this seriously and would like to make things right. Please reach out to me so that I can help. Thank you for letting us address this for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 02, 2025

This dealership have polite, well inform employees, who has always make me feel relaxed and comfortable. More

by s_dromero63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Pacheco
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we're delighted to hear you enjoyed your visit with us! We're glad to have earned your trust and appreciate you noticing our team's kindness. See you next time!

May 02, 2025

No uber to go home expected to wait 3 hours for my car but u guys had shuttles for the mall? More

by pa.ag95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

I’m sorry for the inconvenience you experienced waiting for transportation. It's important to us that we prioritize the convenience of our customers, and if you'd like to discuss this further, please contact me. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

May 02, 2025

Efficient and easy to drop off and pick up vehicle Customer service was great Quick More

by franco_allison
Recommend Dealer
Yes
Report | Print
May 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Dropping off and picking up should be easy, and we’re delighted our team made it so quick and straightforward for you. Exceptional customer service is our promise. Next time, try our online service scheduling to save even more time.

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