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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,087 Reviews

2,087 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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January 09, 2025

Webt back on your word and put 300 extra miles on my car to match the oil change return mileage stated on the windshield sticke. More

by emilanopinaa41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know about your oil change and that you were disatisfied. To resolve any outstanding issues, please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 09, 2025

Great and detailed service! Will come back again for my car service when it’s due again. More

by brendamfranco909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Jan 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased to read that you were satisfied with your Honda service appointment, Brenda! You can conveniently schedule your next appointment online. If you're not sure which service may be next on the table, a service representative will be happy to let you know. Thank you!

January 06, 2025

Always purchase the extended warranty! !! I had major repairs and it only cost me a $50 deductible. My only question is why this breakdown at 50k??? More

by laverne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Jan 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the feedback on your service visit for your Honda, Laverne! The warranty can be a very wise purchase to make for unexpected repairs. If you'd like to discuss the service issues in detail, please let us know. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 05, 2025

Scammers unnecessary repairs Honda corporation does not take responsibility will never buy Honda again not recommended More

by marthamendi8117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Tabatabai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We rely on customer feedback to ensure that customers like you are getting the quality service you deserve for your Honda, Martha. To discuss and resolve any outstanding issues with your car, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 04, 2025

Service agent was not in communication when car was finished or final ETA. Tires were NOT ROTATED OR FILLED WITH AIR. SAID IT WAS IN INSPECTION. TIRE preasure CAME ON 3 hours later. More

by Aliya.jafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor
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Jan 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, Aliya, we'd like to ensure that your tires are in good shape. Please contact our dealership so that we can resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 03, 2025

Our service experience is always Quick and pleasant. The scheduling is easy and the staff are amazing More

by scott12341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike monell
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Jan 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a very satisfying service experience for your Honda, Scott! We're happy that everything went so well, and we welcome you to return at any time. Remember to review our service specials so you can take advantage of those perks, too. Thank you for stopping by!

January 03, 2025

The alignment of my car wasn’t done and was charged for it. Don’t plan on coming back More

by barrazaoscar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jan 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, we'd like to make things right, Oscar. Please contact us so that we can resolve any outstanding issues, including the issue with the alignment. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 03, 2025

Customer and Service Technician worked hand in hand to ensure customer understood service(s) needed and performed were to customer satisfaction within their ability. The only thing that could’ve topped t More

by lmacrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Jan 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hah! We love this response and the sense of humor that goes along with it. If we could, we'd love to provide complimentary service for everything, but we will do our best to provide quality service to you and other customers instead! Thanks so much, and we look forward to working with you again!

January 02, 2025

Excellent service Honda fit best vehicle ever had service men on top of care situations .thanks More

by richardvmadrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased that you felt your Honda received such great service from our team, Richard! We rely on feedback like yours to ensure that we're staying on track for service. If you need an appointment in the future, please feel free to book your appointment online. Thank you!

January 02, 2025

Great sales service with no time waisting or games . Very professional and follow through on all requests and add ons . More

by sjwcc04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we like to provide to our customers! We're happy that you found our team professional and on the ball with following up on what you needed for your Honda. Thanks so much, and we encourage you to investigate our service specials for next time!

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