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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,401 Reviews
Call Service Center (562) 888-5100

2,401 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 10, 2025

Service was excellent except had to wait 25 minutes for a service writer. was available More

by ronald_lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Ronald. We appreciate you pointing out the standout service, and thanks for your patience waiting those 25 minutes. We do apologize for the wait, but we appreciate you sticking with us. Thanks for sharing your honest feedback, and we hope to earn that fifth star next time!

June 10, 2025

Llegamos nos recibieron muy rápido, el servicio fue muy eficaz gracias honda de cerritos por su excelente atención al cliente More

by Evelyn Castillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fue para una inspección y no recuerdo el nombre de la persona pero si ayuda fue de experiencia
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Mil gracias por tu reseña! Nos alegra saber que fueron recibidos rápido y que el servicio fue tan eficaz. Recuerda que puedes agendar tu próxima cita en línea para una experiencia aún más fluida.

June 10, 2025

Service was very professional and representative was very helpful and curtis. Service was done on time and communication provided. More

by mimakkhlouf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department rep Michael was very nice and helpful
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

So glad Michael and the team hit the sweet spot on professionalism and communication for you. We strive for on-time service every time, and your feedback fuels our engine. If you need anything else, drop us a line anytime!

June 10, 2025

Manny was very helpful & professional. Thanks to Cerritos Honda for always allowing me to service my vehicle in the most efficient way. More

by michael.nava17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Jun 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Manny sends a big “you’re welcome!” your way. He prides himself on professional, efficient service. If you ever want to book in a flash, remember our online scheduling is just a click away. Thanks for choosing us and drive safe!

June 09, 2025

Norm Reeves Honda superstore in Cerritos is second to none. All the employees are very helpful and want to make sure that each customer is well taken care of. The service given is top notch. More

by Joey.Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Jun 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Joey, your shout-out just made our day! We’re proud to hear that everyone, including Thanh Sabatier, went above and beyond to ensure you felt cared for at Norm Reeves Honda Superstore in Cerritos. Customers like you remind us why we love what we do. Please feel free to request an appointment online anytime!

June 08, 2025

They were really nice and excels at their job treated me well and made me feel comfortable and service was really good 5 stars More

by mariavaliente73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Maria, your five-star review has us doing a happy dance over here! 🌟 We’re thrilled you felt right at home and comfy during your visit. Can’t wait to welcome you back for round two of excellent service!

June 07, 2025

Always a good experience with you guys thank you all for what you do I will continue going with you guys More

by veriaghusd85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're over the moon to hear that we've earned your trust again and again! 🙌 We’re honored to be your go-to pit stop and can’t wait to see you cruise back through our doors. Thanks for riding with us!

June 07, 2025

Very good customer service and delivered the car on time as promised, I will definitely bring my car back here. More

by tang570425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Punctuality is our passion, and we’re thrilled to have delivered on time. Thanks for the trust, and the next time you need to visit us, our online service scheduler can have you booked faster than you can say “Let’s roll!”

June 07, 2025

Every time I get services at norm reeves I have confidence that the services will be real excellent thank you More

by richardvmadrid5353
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Richard, it's great to hear of your confidence in our crew! We love knowing you trust us to deliver top-notch service every time. Thanks for fueling our passion—we’ll keep the excellence coming!

June 07, 2025

Terrible communication. I had to email management after no one would take my call. I showed up in person asking for the manager and he left out the back door. They blamed me More

by Lapjr89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reza Asnashari
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Ortega, Michael Vasquez
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're genuinely sorry to hear this visit didn’t meet your expectations. We understand how important it is to feel heard and supported throughout the service process. Please contact me with more information so we can better understand what happened and identify a way forward. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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