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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,451 Reviews

2,451 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 26, 2025

I’m very satisfied with the services provided by Mr. Miguel Cabrera. He is very accommodating, considerate, knowledgeable, and highly recommendable. More

by ccsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera - Service Department
Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! Miguel Cabrera will be delighted to hear how much you appreciated his attentive service. We look forward to welcoming you back soon!

June 26, 2025

Al principio estuve muy molesta, pensé que no querían trabajar en buscar el problema. Al final de cuando encontraron el daño me sentí Feliz y con su trabajo más. More

by noemimora37299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Many Sanchez
Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Hola! Lamentamos la preocupación inicial, pero nos alegra muchísimo saber que pudimos encontrar el daño y dejar todo en perfecto estado. Muchas gracias por confiar en nosotros y permitirnos cambiar tu día a positivo.

June 26, 2025

Service was done at a reasonable time. Trevor explained everything thoroughly he made it easy to understand what was needed More

by michael53777
Recommend Dealer
Yes
Employees Worked With
Trevor
Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Michael! Trevor will be pleased to know his clear explanations made everything easy to understand. Thanks for sharing your experience—we’re always here to help!

June 26, 2025

Excellent service and was very communicative with work needed etc 5 star Very friendly and professional service More

by Irvin.lovillo
Recommend Dealer
Yes
Employees Worked With
Michael barr
Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks, Irvin! Michael Barr and the rest of our crew are thrilled to hear you found our communication friendly and professional. We can’t wait to serve you again!

June 26, 2025

We had no lights going to our trailer 7-pin plug. The car is still under warranty, and the OEM tow package was installed by a different Honda dealership. Cerritos Honda still charged 2 hours labor ($ More

by danny.w.walker2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike - Service Writer
Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Danny. First, thank you for mentioning Mike's professionalism and politeness. Secondly, we understand your frustration regarding the diagnostic charge and apologize for any confusion or difficulties. If you'd like to discuss this policy further or have any remaining questions, please feel free to contact me. We value your feedback, and thank you for your time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 25, 2025

Service appointments are easy to ontain work is always performed in a timely manner. Staff is great to work with. More

by soundcatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seevice Dept
Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you’ve found our service team easy to work with and reliable—it really means a lot! Thanks for trusting us to keep things running smoothly. See you next time you're due for a visit!

June 24, 2025

Leo was great with helping me servicing my car. He answered all my questions and kept me updated. He is friendly and helpful. More

by sanchezcharlena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Leo is a gem, isn’t he? We’re so glad he could answer all your questions and keep you in the loop—thanks for the kind words!

June 24, 2025

I had an excelled service! I had appointment for oil change, I was in and out on time ! That was great! More

by letti2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

In and out, right on time—that’s how we like it! Thanks for the shout-out, and we’re thrilled everything went so smoothly for your oil change.

June 24, 2025

I received excellent service and input on car’s history. Service was done quickly and efficiently More

by cordovafederico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your awesome feedback, Federico! We’re glad the service was quick and that you got helpful insights into your vehicle’s history. Please feel free to request an appointment online whenever you need us.

June 24, 2025

Fast easy and amazing service Do a really good job and they have everything all organized as well More

by anthony.grass03
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Now that’s what we love to hear—fast, easy, and organized! Thanks for recognizing Leo and the team. We’re already looking forward to your next visit!