Norm Reeves Honda Superstore Cerritos - Service Center

I was very satisfied with the services provided. Miguel Cabrera is very accommodating, helpful, and highly recommendable. Miguel Cabrera is very accommodating, helpful, and highly recommendable. More

Great work/service , keep up the fantastic work. running out of things to say . Thanks again running out of things to say . Thanks again More

The Best ever I appreciate the Service from beginning to end and the young gentleman who started my verbal and written agreement was Excellent 👌🏽 end and the young gentleman who started my verbal and written agreement was Excellent 👌🏽 More

salesman was great. financial was bad. had wrong zip code so down payment wouldn’t go through. told us we didn’t know how to set our phones for notices from card compan financial was bad. had wrong zip code so down payment wouldn’t go through. told us we didn’t know how to set our phones for notices from card companies. rude asked if i remembered to bring my checkbook. More

Norm Reeves Honda is the number one Honda dealer in the world. I would recommend this dealer to anyone owning a Honda. There the best!! world. I would recommend this dealer to anyone owning a Honda. There the best!! More

Outstanding customer service. The process was very easy and quick. Thank you to everyone who helped me The process was very easy and quick. Thank you to everyone who helped me More

Good customer service. I like my service rep. He is very nice and always helpful to me. I like my service rep. He is very nice and always helpful to me. More

Dealership does not value customer's time. Useless to make an appt coz no consuderation for it. 3hr wait for a simple oil change with appt is unacceptable and they claim they have an Express T Useless to make an appt coz no consuderation for it. 3hr wait for a simple oil change with appt is unacceptable and they claim they have an Express Team??? Laughable. More importantly, everytime I come in for service, advisors repeatedly tried to sell me unnecessary service like replacing timing belt for a 2015 CRV when this CRV model apparently has a timing chain that should last the life of the engine, not a timing belt. That would have been $799.95 rip off plus tax. After 3hrs of waiting, I finally had the car but just a couple of minutes after driving my car from dealership, a message alert showed up saying "need to check tire pressure." Dang! I just had it serviced. So I went back and one of the boys checked and determined quickly that mechanic probably just forgot to adjust sensor. He fixed it after calibrating a few minutes. This leaves me thinking that the service i paid for (over $100 even after $25:gift coupon for oil change with multi point inspection) was not thorough and makes me wonder if the other areas they were supposed to inspect were actually inspected. Wishing a better policy and practice will be instituted by the dealership. More

Great process to buying my Honda passport and their service is great and we appreciate their honest straightforward pricing. service is great and we appreciate their honest straightforward pricing. More

The staff provided great customer service. They were welcoming, professional, helpful, and knowledgeable, and answered all my questions. They were welcoming, professional, helpful, and knowledgeable, and answered all my questions. More