Norm Reeves Honda Superstore Cerritos - Service Center

Always curtious and ready to assist without delay! This Dealership Service Department is excellent. I have been a customer there for 7 years. They have always fixed all my problems without delay and ha This Dealership Service Department is excellent. I have been a customer there for 7 years. They have always fixed all my problems without delay and have kept my car running smoothly eversince. They also offer a free shuttle service to the surrounding areas. Thank you Norm Reeves for being a reliable Car Service Garage. More

Excellent service experience I always have my 2014 Accord serviced at Norm Reeves Honda. I make an appointment and each time I am in and out in the time I was was told. They are I always have my 2014 Accord serviced at Norm Reeves Honda. I make an appointment and each time I am in and out in the time I was was told. They are extremely personable and always ready to accommodate any need. More

Service was great and my car was ready at the time my customer service representative said.when buying my car the dealer was very patient and concerned about what I wa and my car was ready at the time my customer service representative said.when buying my car the dealer was very patient and concerned about what I wanted in a vehicle . More

LITO IS AMAZING!!! Buying a car is never a easy process, but with lito it was! He took care of me like I was family!! He explained everything clearly and was so polite! Buying a car is never a easy process, but with lito it was! He took care of me like I was family!! He explained everything clearly and was so polite! If your looking to buy a car with no hassel, litos your man! More

Good experience with Ramiro Montes April 3, 2016 Norm Reeves Honda 18500 Studebaker Road Cerritos, CA. 90703 Re: Commendation for Ramiro Montes, Service Advisor Dear Sirs, April 3, 2016 Norm Reeves Honda 18500 Studebaker Road Cerritos, CA. 90703 Re: Commendation for Ramiro Montes, Service Advisor Dear Sirs, I had work done on my beautiful Honda on March 31, 2016. I am customer number 1376445 and the invoice given to me is number 1496653. I had a wonderful experience from your organization starting from the time I got in a rather long line to when I was handed my keys with the promise you would be there for me with my continued maintenance needs. I have every confidence you will, thanks to Mr. Ramiro Montes, your service advisor. He is not only kind, thoughtful, and professional to the customers but in fact, he shows total appreciation for his fellow employees who get us up to the point where he defines the costs and other related details. That was impressive. He gently compromised on sending someone to pick me up in Bellflower when my car was ready. This means he was listening to what all the factors indicated. He wanted to finalize the charges by month-end and we had to work with the schedule of my son's employer which is not consistent with hours that are the same Monday through Friday. On the initial call to your service center, we were advised the car might not be available until April 1st. (No pun intended). Ramiro Montes handled the whole situation with the ease and conduct of a professional. Please let Mr. Montes know how much I appreciated his services and look forward to an ongoing relationship with your Cerritos location in the future. Sincerely, Olivia Y. Prieto, a very satisfied customer More

Happy car owner!! Their service and team is great. They are customer friendly and wants to see you walk out with a car. Gave me an awesome deal out door, worked their m Their service and team is great. They are customer friendly and wants to see you walk out with a car. Gave me an awesome deal out door, worked their magic and I was a happy car owner driving off the lot. These guys work on solutions and will work around and try their best to see you happy. I wouldn't go anywhere else. More

VERY Unexpected! Knowing I wanted nothing but a Honda Pilot I traveled to Riverside initially and bought a used 2008 model. As happy I was with my car I knew my event Knowing I wanted nothing but a Honda Pilot I traveled to Riverside initially and bought a used 2008 model. As happy I was with my car I knew my eventual goal would be to move up to a new model. Last October it was time for my car's service visit and, just before it was time to pick up, I wandered around the lot. Mr. Abdeh Mazen met me and asked if he could be of service. I informed him my car was being serviced and was wondering if they had any used models "just to look at". He showed me a couple including a VERY NICE 2013 Touring model (my dream car :). He said "Well, lets go check some numbers" (the usual statement you hear). Walking with him I very well knew this couldn't happen as my finances were in no current shape to get a car much less the top model. I still cannot believe Mazen actually made it happen. I calculated to myself how much more a month I would be able to afford and, even though we had a couple of 'back-and-forth' sessions, it actually happened and I drove off the lot with what I still consider my 'DREAM' car! It was absolutely the best 'service' I ever received! Even the young lady who assisted with the paperwork to service my 2008 model texted me with congratulations! Again, VERY unexpected BUT VERY HAPPY!!! To me, Norm Reeves Honda (Cerritos) is THE BEST! They have always been the most courteous and friendly people I have ever dealt with. More

The way car buying should be I brought my 2007 Honda in for service and Wendell Thompson offered me a deal. we looked at some cars and I wanted a blue one. He found me one and too I brought my 2007 Honda in for service and Wendell Thompson offered me a deal. we looked at some cars and I wanted a blue one. He found me one and took care of every thing. He even showed me how to use some if the features. I couldn't be happier. More