Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
2,385 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
I went back 4x on this dealership to have my car fixed. my service advisor was nice but it took them a while to figure out what’s wrong with the car. my service advisor was nice but it took them a while to figure out what’s wrong with the car. More
I called ahead and made an appointment for the following week on 9/18. The appointment went fine. I was going to wait for the car. The promise time was approximately 1 hour for an A1 service. My Service week on 9/18. The appointment went fine. I was going to wait for the car. The promise time was approximately 1 hour for an A1 service. My Service Advisor called me within the hour & let me know the car was finished. I was a little disappointed that the car had not been washed. I do know that some dealers are not doing this service anymore. I did receive a text message later that day that stated that I missed the appointment. I had to call back to advise that I did not miss the appointment & was at the dealership that morning. More
No loaner cars. No courtesy shuttle. No special considerations for customers returning multiple times for same issue. EXTREMELY long wait times! No courtesy shuttle. No special considerations for customers returning multiple times for same issue. EXTREMELY long wait times! More
Trevor Rodriguez was great, he did not make me feel as if I was bothering him with my car issues the way Miguel did in the past. I'm glad I got new help and I will definitely request him on my next future ap I was bothering him with my car issues the way Miguel did in the past. I'm glad I got new help and I will definitely request him on my next future appointments. More
Your people services very good but we need discount because I always take my car to Honda service when needed because I always take my car to Honda service when needed More