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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,377 Reviews
Call Service Center (562) 888-5100

2,377 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 21, 2023

Trevor Rodriguez was great, he did not make me feel as if I was bothering him with my car issues the way Miguel did in the past. I'm glad I got new help and I will definitely request him on my next future ap More

by Lunabella93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that Trevor Rodriguez provided you with great service and made you feel valued during your visit. Your satisfaction is important to us, and we're here to assist you with your car issues. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your future appointments. Safe travels! 🚗🌟

September 21, 2023

Your people services very good but we need discount because I always take my car to Honda service when needed More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty in choosing Honda service for your car needs. While we do our best to provide competitive pricing and high-quality service, we also periodically offer promotions and discounts. We recommend checking our website or contacting our service department for information on any current discounts or special offers that may be available.

Sep 21, 2023 -

None responded

I Like Honda. I had a Honda Motorcycle 50cc piston.when I was young in Viêt Nam 1966. Vety Good Car.Thanks

September 21, 2023

I was pleasantly surprised how quickly my vehicle was serviced to repair all four recalls that were on my vehicle. More

by slizott11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that your vehicle's four recalls were quickly and efficiently serviced. Customer safety and satisfaction are our top priorities, and we aim to provide prompt service for all necessary repairs. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.

September 20, 2023

Good service and good quality experience service provider explained in details everything good quality service More

by miteshkumearpatel1x171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot find the service person
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you received good service and had a quality experience with our service provider. Detailed explanations and quality service are our priorities. If you have any more feedback or need further assistance in the future, please feel free to reach out.

September 19, 2023

Service team lead explained in detail the recall service that is being done to my van. Job completed ahead of time, very happy with the service. More

by hueshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team Lead
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive service experience! Our service team takes pride in providing detailed explanations and efficient service. If you ever need assistance with your van in the future, please don't hesitate to reach out. Safe travels!

September 19, 2023

No one called me to tell me my car was ready. Waited like 20 minutes for my car no one brought it to me. Saw my car & walked up to it and got in. No one verified that it was car. More

by dno315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the tire pressure check. Your feedback is valuable, and we'll review our procedures to ensure we meet the standard expectations of our customers in the future. Thank you for bringing this to our attention, and we appreciate your input.

September 19, 2023

Very good customer service, excellent customer satisfaction I will highly wil recommend to family members More

by jogala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie cana les
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your excellent customer satisfaction. Your recommendations to family members mean a lot to us. If they ever need our services, we'll be here to provide the same level of great customer service. Safe driving!

September 19, 2023

Awesome customer service! Trevor is the best advisor. Will come back again and ask for Trevor. More

by Belinda A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback about your positive customer service experience with Trevor! We look forward to serving you again in the future, and you're always welcome to ask for Trevor. Safe travels!

September 19, 2023

Checking tire pressure should be a standard. It was marked customer do not want it. More

by quinnlins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the tire pressure check. Your feedback is valuable, and we'll review our procedures to ensure we meet the standard expectations of our customers in the future. Thank you for bringing this to our attention, and we appreciate your input.

September 19, 2023

The service staff was knowledgeable and friendly anthony took the time to explain the process and the problem thank you More

by 329530758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony ortiz
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our knowledgeable and friendly service staff, particularly Anthony. We're glad to hear that he took the time to explain the process and the problem. If you have any more questions or need assistance in the future, please don't hesitate to reach out.

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