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Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
2,208 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,208 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
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November 06, 2014
GREAT JOB I LIKED EVERYTHING I WAS TAKEN CARE OF QUICK AND KINDLY. I WAS SO HAPPY WITH MY SERVICE I DONT THINK I WILL GO ANYWHERE ELS AS LONG AS I OWN MY CAR I LIKED EVERYTHING I WAS TAKEN CARE OF QUICK AND KINDLY. I WAS SO HAPPY WITH MY SERVICE I DONT THINK I WILL GO ANYWHERE ELS AS LONG AS I OWN MY CAR More
by THESGTCUPCAKE
Employees Worked With
MARK PICARD
October 29, 2014
"A VERY EXCELLENT PERFORMANCE!!!" A very Professional Service Advisor MR JUSTIN ETHERIDGE!!! Definitely, I could not find the words to express my satisfaction to the services rendered A very Professional Service Advisor MR JUSTIN ETHERIDGE!!! Definitely, I could not find the words to express my satisfaction to the services rendered to my car. More
by reynaldogrospe
Employees Worked With
JUSTIN ETHERIDGE ----Service
October 18, 2014
Excellent service at Norm Reeves Cerritos as always Bryan Ortiz was friendly, efficient and helpful. The service time was quite quick and within the estimated wait time. My car drove and looked like it Bryan Ortiz was friendly, efficient and helpful. The service time was quite quick and within the estimated wait time. My car drove and looked like it was brand new again. More
by medcescano
Employees Worked With
Bryan, Ortiz
October 07, 2014
Norm Reeves Honda is the dealer of choice! I bought my car a year ago from the friendly and very helpful people at Norms. The buying experience was the best I have ever experienced. A year la I bought my car a year ago from the friendly and very helpful people at Norms. The buying experience was the best I have ever experienced. A year later, my 2 service appointments brought more friendly and helpful Honda employees. The service was great. My car was very well taken care of. Anyone who has had a bad car dealer experience should go to Norms. You will be treated as a very important person and the employees will get you the car you want for a great price. This is my second Honda in 15 years. My next car, if I need one, will be another Honda from Norms! More
by heidi.prior.3
Employees Worked With
Justin Etheridge
July 15, 2014
Great customer service My fiance and I had a great experience at Norm Reeves honda. Our salesman, Kan You, was very helpful and friendly. He help us lease a vehicle at a gre My fiance and I had a great experience at Norm Reeves honda. Our salesman, Kan You, was very helpful and friendly. He help us lease a vehicle at a great price! We were very happy with the car. If you want good customer service and satisfaction, Kan you is your man. I highly recommend him. He is a hard worker and will do his best to accommodate your request. More
by jeffsam2329
Employees Worked With
Kan You
June 14, 2014
Bad customer service place ever!!!!! I put my car on 10:00 AM and I got it back on 03:00 PM. 5 hours for alignment? And it cost $89.95 I put my car on 10:00 AM and I got it back on 03:00 PM. 5 hours for alignment? And it cost $89.95 More
by shoper369
Employees Worked With
Alex Mckenzie
November 14, 2013
My service advisor was great, however, I had a reservation & sat in line for an oil change 21 minutes before the advisor got to me. I also waited 30 minutes for the shuttle & they forgot to reset reservation & sat in line for an oil change 21 minutes before the advisor got to me. I also waited 30 minutes for the shuttle & they forgot to reset my maintenance reminder!!! More
by bobmann432
Employees Worked With
tranh
September 04, 2013
Sam Sultan is a great sales men, efficient in his work and very generous. I would recommend this employee to those that are looking for services. Thanks for the help and I don't say that often! and very generous. I would recommend this employee to those that are looking for services. Thanks for the help and I don't say that often! More
by LioeuHourth
Employees Worked With
Sam Sultan Ahmad, Sultan (Sam) Ahmad
July 20, 2013
The worst service department I ever had to deal with. The first oil change I needed I booked an appointment on line and received a confirmation. I showed up for he appointment only to be told the service dep first oil change I needed I booked an appointment on line and received a confirmation. I showed up for he appointment only to be told the service department was closed that day. Since then I started having a number of things go wrong. I tried to book an appointment only to receive a call and was told either they don't work on that or they work on another problem only on Mondays. If I want my car fixed I will have to come on a weekday. I was not offered any alternative. The caller made it very clear I had to accommodate them. My truck is five months old and still under the bumper to bumper, too bad I can't get it fixed! No concern for the customer, no concern that my new truck is turning into a price of crap. I now get to spend my time trying to find another service department who will honor my warranty, or at least show some hint of customer service. More
by rmgoddard
Employees Worked With
ricardo
March 29, 2013
I just wanted to take a minute to let you know that one of team leader Jorge Cordon did a champion job for me. He helped me to sort out of an issue of billings and more explanations. I don't hesitate to co of team leader Jorge Cordon did a champion job for me. He helped me to sort out of an issue of billings and more explanations. I don't hesitate to complain when necessary, so it's important to let the compliments flow when appropriate. More
by tuncegrl
Employees Worked With
Mr. Jorge Cordon
