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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,474 Reviews
Call Service Center (562) 888-5100
Today: 7:00 AM - 6:00 PM Open Now
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2,474 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 10, 2023

Great service! Thanh is always a true professional and answers any questions that I have. More

by erikhernandez12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanh Sabatier, Ruben Marquez
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Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Thanh provided you with great service and answered your questions. We appreciate your support and look forward to assisting you again in the future.

November 10, 2023

Ruben is excellent. He came to attend me within minutes and got me out of the dealer in 50 min More

by Benjamin_meng@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Nov 15, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us, and we're glad to hear Ruben provided you with a speedy and efficient experience! We appreciate your business.

November 09, 2023

Service was good and fine fast Anthony really good worker I definitely will go back More

by antionio_ramirez1979@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service and Anthony's exceptional work. We look forward to welcoming you back soon!

November 09, 2023

Both the internet manager and salesman did a great job in customer service. I would recommend both. More

by westiii2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Porter
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that our team provided excellent service and appreciate your recommendation. Your satisfaction is our top priority!

November 09, 2023

My car window made noises when going up and down. I sent it to service. They said they lubribate it but when I got my car back the problem is still the same. It's very annoying. I had to take the day More

by pauilvvn111977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience and understand how frustrating this must be. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 09, 2023

Great service professionals n great team over all Great store Technician very Knowledgeable great observations More

by cgutierrez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irwin
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team and technicians. Your satisfaction is our top priority, and we look forward to serving you again!

November 08, 2023

Items from my glove box were found outside my car on the cement when I went to leave. one of them being a key. Other items were strewn on the passanger seat. My TPMS was not set to recalibrate after the tir More

by MizzDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
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Nov 10, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about the inconvenience you experienced. Your feedback is important to us, and we'll use it to improve our service. Please don't hesitate to reach out if you have any more concerns or need further assistance in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

More
November 07, 2023

Bryan Salas is the best service advisor ever! i just hope that one day you guys can bring back the shuttle ride and car wash after the car service. Thanks More

by Monborigsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan salas very good! Five star
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Bryan Salas! We appreciate your feedback, and we'll certainly consider your suggestion regarding the shuttle ride and car wash. We're here to provide top-notch service, and your satisfaction is important to us.

November 07, 2023

Staff is always so helpful and available to answer questions. Never recommend services not needed. More

by ehern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're pleased to hear that our staff is always helpful, available, and honest in their recommendations. If you ever have more questions or automotive needs in the future, don't hesitate to reach out. We're here to assist you.

November 07, 2023

Julie Canales is a gem of an employee and always makes me feel like my goals are her priority. More

by vadilisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We greatly appreciate your kind words about Julie Canales! Providing exceptional service and making your goals a priority is what we strive for. If you ever have more automotive needs or questions in the future, please feel free to reach out. Your satisfaction is important to us!

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