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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,545 Reviews
Call Service Center (562) 888-5100
Today: 7:00 AM - 6:00 PM Open Now
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2,545 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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December 03, 2023

The waiting area was nice and spacious. The place was relatively clean. Jonathan was pleasant and provided a status update when possible. You should really have a courtesy vehicle if you're More

by alisamyriem
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear you enjoyed our waiting area and experienced excellent service from Jonathan. We appreciate your suggestions and will certainly consider them to enhance our customer experience.

December 03, 2023

Very good and helpful service. Vehicle was ready a lot sooner than expected! Thank you for everything More

by claudiatovar0570
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and that your vehicle was ready sooner than expected. We appreciate your business and look forward to serving you again in the future. Safe travels!

December 03, 2023

You guys kept my car overnight and didn't offer me a courtesy vehicle Very disappointed More

by lisa90221
Recommend Dealer
No
Employees Worked With
Ruben
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Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any inconvenience you experienced with the overnight service. Your feedback is important, and we're committed to improving our services. Please feel free to reach out directly if there's anything else we can do for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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December 02, 2023

Just found out they over filled my windshield washer tank with water or windshield fluid now clear color. More

by Soolo_B
Recommend Dealer
Yes
Employees Worked With
Julie
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Dec 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience caused by the overfilling of your windshield washer tank. Please visit our dealership at your earliest convenience, and we'll rectify the issue promptly. Your satisfaction is our priority.

December 02, 2023

Perfect He was was very polite and quick and professional Very attentive intelligent prompt Respectful More

by cuahttemocvega
Recommend Dealer
Yes
Employees Worked With
I believe it's Javier pena
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. If you ever need assistance in the future, feel free to reach out. Safe travels!

December 02, 2023

Provided choices as far as what needed to be done Gave a discount for loyal customer More

by johngbci
Recommend Dealer
Yes
Employees Worked With
Trevor
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty and are thrilled we could provide you with options and a discount. If you have any further feedback or questions, feel free to reach out. Safe travels!

December 02, 2023

I was short on time so I was pleased I was in and out in 2 hours. More

by Galindsay
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear we could provide you with a quick and efficient experience. We appreciate your time and look forward to serving you again in the future.

November 30, 2023

Went into the service dept and Miguel was super helpful and made the process smooth. More

by l_walsh_msw
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Nov 30, 2023 -

l_walsh_msw responded

Thank you for your help, Miguel!

Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Miguel in our service department! We're delighted to hear that he provided you with excellent service. We look forward to serving you again in the future.

November 30, 2023

Service writer was very helpful. Interns efficient when dropping and picking up off my car. My car drives with a loud hum. Got new brakes but not sure why it’s making that sound More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Romero
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Dec 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We appreciate your kind words about our service writer and efficient interns. We'd like to look into the loud hum your car is experiencing after the brake replacement. Please contact our service team so we can address this issue promptly.

November 30, 2023

I’ve been going for years and I feel the quality of service is decreasing. More

by KMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We’re sorry to see this feedback. We truly value your loyalty as a long-time customer, and we're committed to ensuring your satisfaction. Please reach out to us directly so we can address your concerns and make sure your next visit exceeds your expectations. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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