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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,457 Reviews

2,457 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 28, 2023

Good service on arriving they gave an estimated time that my vehicle was going to be ready I was notified that my vehicle ready good service as a first timer with Honda keep it up Honda More

by stuartltm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're glad to know our service department took good care of you during your visit.

November 28, 2023

They didn't fix my car problem and they charge me a lot of money I pay for nothing More

by P.cuper
Recommend Dealer
No
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we are sorry to hear you were less than satisfied during your recent service visit. We would like to address your concerns, please give us a call your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 28, 2023

Excellent service, Julie is a polite and professional employee she answered all my questions, and I was very pleased with the service More

by SusieMA1
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Nov 29, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear that Julie made your visit a 5-star experience.

November 27, 2023

Got the work done I appreciate the service from Steve trying to figure out the situation More

by Lizet.properties
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us! Let us know how we can make your next visit a 5-star one!

November 26, 2023

Very professional and friendly. Thank you Julie Julie is a great asset to Honda. She provides excellent customer service that makes me come back. Nice every time without fail. More

by Pinelco
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review! We're glad to hear that Julie made your visit with us so great!

November 26, 2023

Amazing. Goes above and beyond Javier is the best employee Honda could ever have Customer for life More

by vanessa_villicana
Recommend Dealer
Yes
Employees Worked With
Javier he is the best!!
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review, Vanessa! We're here for you if you need anything else, too!

November 25, 2023

Service person was prompt with responses and called back when he said he would with full explanation to my questions More

by Dgeer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us! We're glad to hear you had a great visit with us.

November 25, 2023

Help was fast service was great would definitely recommend Norms Reeves Honda to anyone who is looking for great services. More

by wphan118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your review with us! We're gad to hear you had a 5-star experience with us.

November 25, 2023

Very good experience, wish it was just a little more organized with the vehicle pickup process. More

by Gaminoarmando00
Recommend Dealer
Yes
Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your great review! Please let us know what we can do to ensure the next visit is spectacular, too!

November 25, 2023

My car was there for a whole 2 days and if I wouldn't of called about my car I don't know when any one was going to let me know what was going More

by Lailannie1
Recommend Dealer
No
Employees Worked With
Ruben
Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. Please give us a call if you would like to discuss it further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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