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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,256 Reviews

2,256 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 04, 2023

Your employees are very helpful and answer all my questions and very friendly and fast More

by aaronstaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our employees provided you with helpful, friendly, and fast service. Customer satisfaction is our top priority, and we're here to assist with any questions or concerns you may have in the future. Thank you for choosing us, and we look forward to serving you again!

October 04, 2023

This is the dealership that I’m loyal to. I’m taken care of very well! More

by rjthomassr144
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Oct 09, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this feedback! We are thrilled to know that we have earned your trust and we look forward to working with you more!

October 04, 2023

Took car there because the tire pressure and air bags are on. Nothing was done. Only want to sale me a battery. I should have gone elsewhere. For the oil change. More

by davcarre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Sanchez
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Oct 09, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team is here to address all your automotive needs, and we apologize for any inconvenience. If you'd like to discuss your concerns further, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 04, 2023

Norm Reeves Honda is the only service place I take my Honda since last thirty years. I trust the technicians here. More

by kbudhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez (service advisor)
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and trust in our service for the past thirty years. We value long-term relationships with our customers and are dedicated to providing reliable service. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out.

October 03, 2023

This dealership is clean and organized. Their staff is easy to work with, and they seem to know their job. More

by el_vyz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback about our dealership's cleanliness, organization, and knowledgeable staff. Providing a seamless and pleasant experience for our customers is our priority. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help with all your automotive needs.

October 03, 2023

Thanks Anthony for going above and beyond to ensure my vehicle was properly serviced. Appreciated. More

by ortega1729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're delighted to hear that Anthony provided you with exceptional service and ensured your vehicle was properly taken care of. If you have any more automotive needs or questions in the future, don't hesitate to reach out. Safe travels, and we appreciate your business!

October 03, 2023

For the amount that I paid which was $1550. 00 they could have replaced the fender retainer clips that were missing. Fifty percent of the retainer clips are missing. I’m done with Honda’s especi More

by Paul.wirtz@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor but not his fault
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Oct 09, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. We strive to provide the best service and use genuine parts whenever possible. We apologize if we fell short of your expectations. Your feedback is valuable, and we aim to improve. If you'd like to discuss your concerns further, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 03, 2023

Very excellent service thank you Ruben. Keep me updated and sent me messages when car was ready. More

by Janinef39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubén Marquez
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Oct 04, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an excellent service experience with Ruben and that he kept you well-informed throughout the process. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.

October 02, 2023

I received excellent customer service during the whole time I was there.Even though I had an appointment it was still a very busy morning with lots of cars. Expected to there waiting all day but my car wa More

by lisadavisinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you received excellent customer service and that we were able to service your car expeditiously, even during a busy morning. Your satisfaction is our priority, and we look forward to providing efficient service for your future visits.

October 02, 2023

Great customer service, service manager is very helpful (Ruben Martinez). I would always bring my Civic back to this dealership. More

by Dom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Martinez
Report | Print
Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you received great customer service and found Ruben Martinez, the service manager, very helpful. Your loyalty as a Civic owner is greatly appreciated, and we look forward to assisting you with any future service needs.

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