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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,291 Reviews

2,291 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 17, 2023

I love you guys I come from Victorville California just to get my car service, do you know how many Honda dealership I pass to get to you guys that should tell you how your service department is , so once More

by deneenhedgemans1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're truly honored that you make the effort to come to our dealership for your car service, Deneen. Your loyalty and positive feedback mean the world to us, and we're committed to continuing to provide you with exceptional service. If you ever need anything or have any questions, please feel free to reach out. Safe travels, and thank you for choosing us!

October 17, 2023

Thank you for A very good job today I am very proud of the work you did More

by ronald.jordan96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales Team Leader
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're delighted to hear that you're proud of the work we did. If you ever have any more automotive needs or questions in the future, feel free to reach out. We're here to help. Thank you for choosing our dealership!

October 17, 2023

Customer service is lacking, no call backs, even though I’ve called numerous times to speak to someone regarding my recent service. More

by karen_mendez29432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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October 17, 2023

Once the part was located, NR was able to quickly schedule and install the windshield. Texting updates along the way. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank in parts and Trevor in service
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that NR was able to efficiently schedule and install your windshield, keeping you updated throughout the process. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Safe driving!

October 17, 2023

Great customer service, professional and sincere. I have brought my cars here for years. Thanh is awesome, always helpful and nice. More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support and for choosing our dealership for your car service needs. We appreciate your kind words about Thanh and our team. If you ever need anything else or have questions in the future, don't hesitate to reach out. We're here to assist you!

October 17, 2023

Nice dealer and Excelent costumer service I would like to say thank you to Aaron More

by marthie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez from Service Department
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome, and thank you for taking the time to express your appreciation for our dealership and Aaron's excellent customer service. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

October 17, 2023

Hello my experience at Norm Reeves Honda Superstore Cerritos was very pleasant one I was there with my wife and daughter and we used the time to fellowship and took a shuttle bus to the mall to do some More

by Ruben
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan ortiz
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and are thrilled to hear about your pleasant experience at Norm Reeves Honda Superstore in Cerritos. It's our pleasure to provide excellent service to you and your family. If you ever need any more assistance or have further questions in the future, please don't hesitate to reach out. Thank you for your support!

October 17, 2023

This dealer is efficient, customer friendly and prompt at communicating when the vehicle is ready. Thank you! More

by Ogawasans
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had an efficient and customer-friendly experience with us. Our team strives to keep our customers informed and provide prompt service. If you have any more needs or questions in the future, please don't hesitate to reach out. We appreciate your business!

October 16, 2023

I do like the services I received I will go back, will recommend it to my friends More

by Abed
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your automotive needs, and we appreciate your recommendation to your friends. We look forward to serving you again in the future.

October 15, 2023

Great service. Not too long of a wait. Let me know other dealer didn’t upload the recall work that was completed. More

by michelle.gran22t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with them
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Oct 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us. We're pleased to hear that you received great service with a reasonable wait time. Identifying and addressing recall work is crucial, and we appreciate your trust in our dealership to ensure your vehicle's safety and maintenance. If you have any more concerns or questions in the future, please feel free to reach out. We're here to assist you.

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