Norm Reeves Honda Superstore Cerritos - Service Center

Dropped off car at 8:10 for a 820 appointment. Car sat in your lot until 954 when it was finally moved in to get the oil change. When I called to schedule my oil change also told them I wanted a t Car sat in your lot until 954 when it was finally moved in to get the oil change. When I called to schedule my oil change also told them I wanted a transmission flush and what was the cost, I was told $160 approximately. When the service writer wrote it up it was over $600, I didn’t have it done. Not for the little stuff that kind of adds up. The clear label in the upper left-hand side of the windshield that says when the next oil change was due, my old one was still up there I never got a new one. One oil life is under 15% every time you start up you get the maintenance screen. They didn’t clear that, they should have. And the worst was when I open my door and got in my vehicle my hand felt weird on the steering wheel. I took a look at my hand and it was full of grease. Then I looked at my door handle which was full of grease and now I’ve got grease on my steering wheel which I have sent you some leather cleaner to clean off. A complete fail More

I am very disappointed with their lack of pride in keeping my vehicle in mint condition for my first warranty maintenance service. Even with my specific requests not to ding my vehicle, the vehicle wa keeping my vehicle in mint condition for my first warranty maintenance service. Even with my specific requests not to ding my vehicle, the vehicle was returned to me with multiple large stains and small tool-ding on side-front where the mechanic worked on. The service rep was apologetic and removed the stains (6"x12") but unable to remove the ding. I could have taken the dealership service center to small claim court but I decided Not worth my time and stress! For a brand new $68K vehicle with less than 4000 miles and specific requests to treat my vehicle with care, I received the "less than average care" and disrespects! Very disappointed! Norm Reeves Service Management and Owner could learn a good practice from Honda Dealership Service in Naples Florida! More

I like it when they follow up and update you on the status of your vehicle status of your vehicle More

Very easy experience no haggling. Susanna Yim made this too easy for me. I called prior, told the sales person exactly what I was looking for The car was ready when I arrived. Susanna Yim made this too easy for me. I called prior, told the sales person exactly what I was looking for The car was ready when I arrived. More

Too much pushing for selling extended warranty etc. Should concentrate selling car and give a good deal to customer Should concentrate selling car and give a good deal to customer More

Nice service to the car but waiting 4 and a half hours for a two hour service when having an appointment. My car was done and out front for 45 minutes before to told me. for a two hour service when having an appointment. My car was done and out front for 45 minutes before to told me. More

This location is pretty busy. It was good to have an appointment which I made on line. It was good to have an appointment which I made on line. More

The service rep or supervisor was very helpful throughout the entire experience. Charges were explained along with any applicable discounts. I was very satisfied. the entire experience. Charges were explained along with any applicable discounts. I was very satisfied. More

Service was great and Jonathan took his time to help me out and offer me great options! out and offer me great options! More

Ruben always does an excellent job when I bring on my car for service. Friendly and knowledgeable. for service. Friendly and knowledgeable. More