Norm Reeves Honda Superstore Cerritos - Service Center

This dealer is efficient, customer friendly and prompt at communicating when the vehicle is ready. Thank you! communicating when the vehicle is ready. Thank you! More

I do like the services I received I will go back, will recommend it to my friends recommend it to my friends More

Great service. Not too long of a wait. Let me know other dealer didn’t upload the recall work that was completed. Not too long of a wait. Let me know other dealer didn’t upload the recall work that was completed. More

I was in and out with reasonable time with no appointment. I will definitely keep coming back to do my service here! Advisors were very sweet and informative! appointment. I will definitely keep coming back to do my service here! Advisors were very sweet and informative! More

The dealer kept me informed of all the was happening while my car was being serviced while my car was being serviced More

The service people are very helpful and nice. The place is clean and the service was great. The place is clean and the service was great. More

I took my vehicle just for transmission oil change and they returned to me my vehicle with oil all over my engine covers and bottom they returned to me my vehicle with oil all over my engine covers and bottom More

Service person was amazing not like the other rude people. He was kind and Knowledgeable people. He was kind and Knowledgeable More

Dropped off car at 8:10 for a 820 appointment. Car sat in your lot until 954 when it was finally moved in to get the oil change. When I called to schedule my oil change also told them I wanted a t Car sat in your lot until 954 when it was finally moved in to get the oil change. When I called to schedule my oil change also told them I wanted a transmission flush and what was the cost, I was told $160 approximately. When the service writer wrote it up it was over $600, I didn’t have it done. Not for the little stuff that kind of adds up. The clear label in the upper left-hand side of the windshield that says when the next oil change was due, my old one was still up there I never got a new one. One oil life is under 15% every time you start up you get the maintenance screen. They didn’t clear that, they should have. And the worst was when I open my door and got in my vehicle my hand felt weird on the steering wheel. I took a look at my hand and it was full of grease. Then I looked at my door handle which was full of grease and now I’ve got grease on my steering wheel which I have sent you some leather cleaner to clean off. A complete fail More

I am very disappointed with their lack of pride in keeping my vehicle in mint condition for my first warranty maintenance service. Even with my specific requests not to ding my vehicle, the vehicle wa keeping my vehicle in mint condition for my first warranty maintenance service. Even with my specific requests not to ding my vehicle, the vehicle was returned to me with multiple large stains and small tool-ding on side-front where the mechanic worked on. The service rep was apologetic and removed the stains (6"x12") but unable to remove the ding. I could have taken the dealership service center to small claim court but I decided Not worth my time and stress! For a brand new $68K vehicle with less than 4000 miles and specific requests to treat my vehicle with care, I received the "less than average care" and disrespects! Very disappointed! Norm Reeves Service Management and Owner could learn a good practice from Honda Dealership Service in Naples Florida! More