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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,289 Reviews

2,289 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 02, 2023

Great experience Every time I'm have Sevice done at Norm Reeves it is well communicated by Julie Canales all my vehicle needs then and for future service More

by hdz5
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty and feedback! It's wonderful to hear that Julie Canales has been effectively communicating your vehicle needs. We look forward to serving you in the future as well. Safe travels!

November 02, 2023

Never show appreciation too long time customers. Couldn't even take the stickers off my window. Won't even run your car through the car wash More

by Phyllis Molioo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I apologize for any inconvenience you experienced. We appreciate your feedback and will work to improve our service. Please feel free to reach out if you have any further concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good customer service. The only problem is no complimentary car wash. Car came out with oil hand marks on the fenders More

by javier_osnayds2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for choosing our dealership for your service needs. We apologize for the oversight with the car wash, and we'll work to ensure a cleaner hand-off in the future. If you have any other concerns or questions, please feel free to reach out. We appreciate your business!

November 02, 2023

Had an oil change done. A few days later, my splash guard shield fell. Screws were missing. More

by Lg0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

I'm sorry to hear about your experience. We take this seriously and will review our procedures to ensure quality service. Thank you for bringing this to our attention. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

November 02, 2023

Good service . He explained to me what he recommends service done to my car. Gracias 🙏 More

by Mongamera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership for your service needs! We're glad to hear that you had a good experience, and we're here to assist you whenever you need service recommendations or assistance with your car. Gracias for your trust!

November 02, 2023

As soon as I arrived, I was very well greeted. Everything was explained to me. It was just a great experience. More

by lynelle_rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with us! Providing excellent service and explanations is what we strive for. If you ever need assistance in the future, please feel free to reach out. Enjoy your vehicle!

November 01, 2023

Very pleased with service. Julie was very pleasant it was nice to work with her. More

by cnunez1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Julie provided you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

October 31, 2023

Lo mejor el mejor trato cuidan muy bien el carro y nos ayudan en todo!!! More

by torresrodolfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and for choosing us for your car needs! We're here to provide you with excellent service and take good care of your vehicle. If you have any questions or need assistance in the future, please don't hesitate to reach out.

October 31, 2023

Amazing! !! Before I’ve waited x 4 hours for service, now x2 hours only!!! The maintenance service is good!!! More

by imeldaslucass667775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Ramiro
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Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Efficient and effective service is always the number one goal -- thanks for the awesome review!

October 31, 2023

Bryan’s customer service was horrible. Took My 2023 Honda Accord hybrid to update the system and guess what it was not fix. My car was there at the service center all day Friday and I stil More

by Juanaramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Rivas
Report | Print
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team always aims to provide the best service possible, and we apologize for falling short this time. If you decide to give us another chance in the future, we'll work diligently to ensure a more positive experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Nov 06, 2023 -

Juanaramirez responded

I left a voicemail to Christina Ortega the manager there about 3 days, and she hasn’t return my call. My vehicle still shows a message ; “system updated is not available. See your dealer “

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