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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,255 Reviews

2,255 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 19, 2023

The actual service performed on my vehicle was top quality. The customer service was pretty nonchalant. And the time given as a completed time went over by 1 hour plus. Just acknowledgement that it wi More

by fkyle283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Pacheco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ignacio Padilla
Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you were satisfied with the quality of service on your vehicle. However, we apologize for any inconvenience caused by the extended wait time and the customer service experience. Your feedback is valuable to us, and we will work to improve our communication and service efficiency. Thank you for bringing this to our attention, and we hope to serve you better in the future. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 19, 2023

My sales person Mazen Abdeh and finance person were good, although they input a fake email address for me that wound up causing some complications later. I bought the car on Saturday, drove if home saturday, More

by Wsteinriede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Response: We apologize for the inconvenience you experienced with the email address and the issues with your certified pre-owned car. We take your feedback seriously and would like to speak with you about your experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 18, 2023

Very friendly and not there to sale service u don’t need. They make sure ur car it’s cleaner than left it with them. More

by mrodrigo12701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sale representative was friendly and very helpful what my car needs
Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Very friendly and not there to sale service u don’t need. They make sure ur car it’s cleaner than left it with them.

October 18, 2023

It was a great. Thank you Michael Vasquez. Everything was done as planned, expected, on time. More

by boris_izraylev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vasquez.
Oct 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're delighted to hear that you had a great experience with Michael Vasquez and that everything went smoothly as planned. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. Safe travels in your vehicle!

October 17, 2023

I love you guys I come from Victorville California just to get my car service, do you know how many Honda dealership I pass to get to you guys that should tell you how your service department is , so once More

by deneenhedgemans1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're truly honored that you make the effort to come to our dealership for your car service, Deneen. Your loyalty and positive feedback mean the world to us, and we're committed to continuing to provide you with exceptional service. If you ever need anything or have any questions, please feel free to reach out. Safe travels, and thank you for choosing us!

October 17, 2023

Thank you for A very good job today I am very proud of the work you did More

by ronald.jordan96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales Team Leader
Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome! We're delighted to hear that you're proud of the work we did. If you ever have any more automotive needs or questions in the future, feel free to reach out. We're here to help. Thank you for choosing our dealership!

October 17, 2023

Customer service is lacking, no call backs, even though I’ve called numerous times to speak to someone regarding my recent service. More

by karen_mendez29432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
October 17, 2023

Once the part was located, NR was able to quickly schedule and install the windshield. Texting updates along the way. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank in parts and Trevor in service
Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that NR was able to efficiently schedule and install your windshield, keeping you updated throughout the process. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Safe driving!

October 17, 2023

Great customer service, professional and sincere. I have brought my cars here for years. Thanh is awesome, always helpful and nice. More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support and for choosing our dealership for your car service needs. We appreciate your kind words about Thanh and our team. If you ever need anything else or have questions in the future, don't hesitate to reach out. We're here to assist you!

October 17, 2023

Nice dealer and Excelent costumer service I would like to say thank you to Aaron More

by marthie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez from Service Department
Oct 18, 2023 -

Norm Reeves Honda Superstore Cerritos responded

You're very welcome, and thank you for taking the time to express your appreciation for our dealership and Aaron's excellent customer service. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

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