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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,255 Reviews

2,255 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 22, 2023

It was an amazing easy process, very happy with this dealership they really took care of us More

by sandra_sanchez8517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had an amazing and easy experience with our dealership. Customer satisfaction is our top priority, and we appreciate your positive feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

October 21, 2023

Norm Reeves in Cerritos has been in town forever, but I've never used their service. I had some warranty work done on my 2023 RTL-E Ridgeline and I honestly thought it would take all day long. The job to More

by jdtran82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a positive experience with the warranty work on your 2023 RTL-E Ridgeline at Norm Reeves in Cerritos. Efficiency and timely service are important to us, and we're glad that your vehicle was returned to you sooner than expected. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us. Thank you for choosing us!

October 21, 2023

i bring mg car before 10am(appointment) and they said that it will be done around 3 pm for change oil and recall. so i wait/ around 2pm, i ask the guy how much time do i need to wait.. and when he check More

by jonathan2221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with your service appointment. Your time is valuable, and we're sorry that your expectations were not met on this occasion. Your feedback is important, and we'll use it to improve our scheduling and communication processes. If you have any further concerns or need assistance in the future, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 21, 2023

This dealer is so slow. I had to remove my car because take so long an oil change More

by celetesmedozds560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the delay you experienced during your oil change appointment. Your time is important, and we regret any inconvenience caused. We'll take your feedback into consideration to improve our service efficiency. If you have any more insights or need assistance in the future, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 20, 2023

Excellent job done on the car. Will use the Honda dealership Cerritos for the next Service. More

by gmaclin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you were satisfied with the excellent job done on your car. We look forward to serving you again at the Honda dealership in Cerritos for your next service. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us!

October 20, 2023

Customer service was excellent Julie is an amazing customer representative always very knowledgeable and helpful More

by snelsontarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in service department
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that Julie provided you with excellent customer service and that you found her to be knowledgeable and helpful. Your satisfaction is important to us, and we appreciate your feedback. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

Oct 25, 2023 -

snelsontarver responded

Julie just keep up the great customer service very pleasurable to always work with you

Oct 25, 2023 -

snelsontarver responded

N/A

October 20, 2023

They had great customer service when I had my appointment. I was very satisfied afterwards. More

by roddyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a great customer service experience and left satisfied. Your satisfaction is our priority, and we're here for all your automotive needs in the future. Thank you for choosing us!

October 19, 2023

Value your people that put in the effort to be their best version every day. More

by Dave.L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Sales
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Oct 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We absolutely value our dedicated team members who strive to be their best every day. Their hard work and commitment to providing exceptional service make our dealership what it is. Thank you for recognizing their efforts, and we will continue to support and encourage their continuous improvement. If you have any further feedback or suggestions, please feel free to share. Your input is important to us.

October 19, 2023

Megustanel servicio Les doi un 10 porsu servicio es bueno son amables Todos buen actitud More

by jacoberneds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! We're glad to know that you are satisfied with our service and that our team is friendly and has a good attitude. We work hard to provide the best possible experience for our customers. If you have any questions or need anything else, please don't hesitate to contact us.

October 19, 2023

Very prompt, professional and thorough. We had a good experience. Will go back again for sure. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you had a prompt, professional, and thorough experience with us. We look forward to serving you again in the future. Safe travels!

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