Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,268 Reviews

2,268 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
October 31, 2023

Attentive service advisors and a pleasant waiting area. They Resolve problems very professionally and promptly More

by BarryKogen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words about our attentive service advisors and pleasant waiting area. Customer satisfaction is our top priority, and we're here to assist you promptly whenever you need us. Thank you for your trust in our dealership!

October 31, 2023

Not followed up with issues addressed after service on October 28, 2023. I called after picking up the vehicle, represtative never called back. More

by portilloduo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan in the service department
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced regarding the follow-up on the issues addressed after your service. We take your feedback seriously, and we will review our processes to ensure this doesn't happen in the future. Please feel free to reach out to us directly, and we will assist you with any outstanding concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 30, 2023

Excellent customer service😊 highly recommended to friends and family 😊 very good place to get a brand new car More

by amandaclouds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Can't thank you enough for your ringing endorsement -- awesome to hear you had such a positive experience with us.

October 29, 2023

Everything was pleasant and polite with Honda Personnel greeting me when I first arrived/drove up with how can I help you and are you working with someone. More

by dfspikes@lasd.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our Honda team. We're pleased to hear that you had a pleasant and polite interaction. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

October 27, 2023

My monthly payments are WAY to high for the HRV I got. Servicing my car was great though. More

by alysonheimer
Recommend Dealer
Yes
Employees Worked With
Service greeter, young, cute, and was at an ouml
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Alyson, we appreciate you taking the time to share this feedback. We're sorry to hear that you are unhappy with you monthly payments, but we are glad to know you received great service. If we can assist you with servicing your vehicle in the future please let us know!

October 26, 2023

I was not alerted when my car was finished and they were in the still of closing the waiting area with me still inside. Aaron, the person who was assigned to help me, seemed dismissive of my concerns. I do More

by moralesmarlene75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your visit. Your feedback is valuable to us, and we'll address these concerns to ensure a better experience in the future. We appreciate your understanding, and we look forward to the opportunity to serve you better next time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 26, 2023

Very good service. The gentleman was very nice and helpful! Overall a lovely experience if I do say so. More

by veronicamendozasd23277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Mendoza
Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear you had a positive experience with us! Thank you for choosing our dealership, and if you ever need any assistance in the future, feel free to reach out. Safe travels!

October 26, 2023

Good service and helpful , people are nice and helpful, I’m very grateful toHonda care More

by Mmichel_56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names,everyone is helpful
Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to have been of service, and we appreciate your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Safe travels in your Honda!

October 25, 2023

They are friendly and I usually do not have to wait very long for my car More

by Jchristiansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you've had positive experiences with us, and we strive to provide efficient service. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future.

October 24, 2023

The customer service is always great and the advisors are very helpful. The service is efficient and timely and I appreciate the feedback that the advisors provide to ensure I’m aware of any possible concern More

by Piedra.Liliana687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our customer service, efficiency, and the help provided by Ruben Marquez met your expectations. If you ever have more automotive needs, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

...
200
...